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Reviews of The Imperial Palace Hotel

4 out of 5
The Imperial Palace Hotel
Dr. Yagnik Road, Rajkot, Gujarat

Reviews

8.2

Very Good

Rating 10 - Excellent. 50 out of 118 reviews" "
Rating 8 - Good. 37 out of 118 reviews" "
Rating 6 - Okay. 20 out of 118 reviews" "
Rating 4 - Poor. 6 out of 118 reviews" "
Rating 2 - Terrible. 5 out of 118 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Pooja

Disliked: Amenities
The keys didn’t work. The food was awful The place smelt of eggs Room service - the staff forced us to pay them extra money all the time Blood stains on bed
Stayed 2 nights in Feb 2024

10/10 Excellent

Sudha

Traveled with family
Liked: Staff & service, property conditions & facilities
Food is always great
Stayed 1 night in Feb 2024

6/10 Okay

Mohindrakumar

Stayed 1 night in Nov 2023

6/10 Okay

Mohindrakumar

Stayed 1 night in Nov 2023

8/10 Good

Mohindrakumar

Disliked: Cleanliness
Visit in Rajkot
We are stayed there 3days all time when we open rook door after many try open or again call for housekeeping then send key to reception also towels conditions not good also no tissue paper there in room when we ask they are replying we not provide tissue ….really sad for this service…😔
Stayed 2 nights in Dec 2023

10/10 Excellent

Jagdish, Powell

Stayed 2 nights in Nov 2023

2/10 Terrible

Bina

Disliked: Cleanliness, property conditions & facilities
Hotel was outdated . Unclean and lots of properties work /banging through the night.
Stayed 1 night in Oct 2023

6/10 Okay

Satish, newburgh

Stayed 1 night in Mar 2023

4/10 Poor

JOHN, Fairview

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property didn’t take American Express and didn’t notify prior to my arrival. There was a party going on just below my room. The hotel needs to do a better job with ensuring guests can get a good sleep.
Stayed 2 nights in Mar 2023

8/10 Good

Jagdish, Powell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 1 night in Mar 2023

8/10 Good

Smita

Stayed 3 nights in Feb 2023

4/10 Poor

Dipak Prabhudas

Stayed 3 nights in Feb 2023

10/10 Excellent

haresh

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Location is too good for all the shopping needs. Lively food in the restaurant
Stayed 2 nights in Feb 2023

10/10 Excellent

Seema

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023

8/10 Good

Amit

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

8/10 Good

Ramesh, Dayton

Stayed 3 nights in Jan 2023

6/10 Okay

Nitin, livingston

8/10 Good

varun

Stayed 1 night in Dec 2022

4/10 Poor

Verified traveler

Business traveler
Disliked: Staff & service
Lousy service
The staff is absolutely lousy. Took them forever to get me an iron, not sure if they even bothered to send me one. There are no universal adapters in the room, I guess it’s now about time you have at least one universal power plug. Breakfast was also equally lousy,
Stayed 1 night in Dec 2022

10/10 Excellent

Satish

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Very polite staff, excellent service, delicious breakfast.
Stayed 1 night in Dec 2022

6/10 Okay

Vilas

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointing stay
The stay was disappointing as the rooms were dirty, lifts were dusty and the service was very disappointing
Stayed 3 nights in Nov 2022

10/10 Excellent

Raksha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the food options and the location of Imperial Palace in Rajkot. We always stay here when we visit Rajkot.

10/10 Excellent

Kishor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Madhvi

Stayed 3 nights in Aug 2022

10/10 Excellent

Sunita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had the best experience ever. It’s just perfect
Stayed 10 nights in May 2022

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Location was good The reception staff were good and helpful The restaurant staff were great and breakfast was great
Stayed 9 nights in Feb 2020
Response from Reservations Team on Mar 6, 2020
Dear Guest, Thank you for your valuable feedback. We are glad to know that you enjoyed your stay with us. We hope to serve you again soon. The Imperial Palace

10/10 Excellent

Arvind, Rajkot

Liked: Cleanliness, staff & service
Bit tired now New wing looks better Excellent Restaurant
Stayed 2 nights in Feb 2020
Response from Reservations Team on Mar 2, 2020
Dear Guest, Thank you for your valuable feedback. We are glad to know that you enjoyed your stay with us. We hope to serve you again soon. The Imperial Palace

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location with good shops in near vicinity. Bell boys were very friendly and helpful. The food available in the hotel is 24 hours In their restaurant. It is yummy and too good and they can make according you your taste is spicyness. The reception staff were was very accommodation. The Gujarati thali in the afternoon should not be missed. Eat as much as you want. They provide a lot of varieties. I will be back there.
Stayed 2 nights in Jan 2020
Response from The Imperial Palace on Jan 31, 2020
Dear Guest, Thank you for your valuable feedback. We are glad to know that you enjoyed your stay with us. We hope to serve you again soon.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staf is very good rady to help you nice and clean place.
Stayed 5 nights in Jan 2020
Response from Reservations Team on Jan 15, 2020
Dear Guest, Thank you for your valuable feedback. We are glad to know that you enjoyed your stay with us. We hope to serve you again soon. The Imperial Palace

8/10 Good

Verified traveler

Traveled with family
The hotel’s old wing needs renovation and cleanliness needs to be improved.
Stayed 1 night in Dec 2019
Response from The Imperial Palace on Dec 14, 2019
Dear Guest, Thank you for your valuable feedback. We are extremely sorry that your experience was not satisfying. We would look into your concerns and take immediate action accordingly. The Imperial Palace Reservations Team

6/10 Okay

Simon

Business traveler
Liked: Cleanliness, staff & service
Nice hotel. Good service.
Stayed 1 night in Oct 2019
Response from The Imperial Palace on Nov 26, 2019
Dear Guest, Thank you for your valuable feedback. We are glad to know that you enjoyed your stay with us. We hope to serve you again soon. The Imperial Palace Reservations Team

10/10 Excellent

Choonilal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is 15yrs old Needs an upgrade wrt bathroom & general maintenance.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good for business travel
comfortable
Stayed 2 nights in Jul 2019
Response from Reservations Team on Jul 30, 2019
Thank you for your feedback. Hoping to see you soon in future.

10/10 Excellent

Harshal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing food and convenient location
Stayed 2 nights in May 2019
Response from Khushi on May 8, 2019
Dear Sir, Greetings!! Thank you for very kind and encouraging words of appreciation for the Imperial team. Your encouragement would be a big source of inspiration to the team to keep serving our esteemed guests better and better. I look forward to your continued patronage and an opportunity to serve you again. Please let me know if I can be of any assistance, any time. Best Regards, Khushboo Savaliya Reservation Team

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay , staff is extremely courteous and friendly
Stayed 1 night in Feb 2019
Response from Khushi on May 11, 2019
Dear Sir, Greetings!!! Thank you for very kind and encouraging words of appreciation for the Imperial team. Your encouragement would be a big source of inspiration to the team to keep serving our esteemed guests better and better. I look forward to your continued patronage and an opportunity to serve you again. Please let me know if I can be of any assistance, any time. Best Regards, Khushboo Savaliya Reservation Team

8/10 Good

Ye

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All was well . Could be better.
Stayed 3 nights in Feb 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness
Food was great Staff service average . Staff seemed less bothered They need more training Reception staff were very good
Stayed 5 nights in Feb 2019

10/10 Excellent

Mallikarjuna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hospitality and very good cleanliness
Stayed 2 nights in Jan 2019

8/10 Good

Kumar

Liked: Cleanliness, room comfort
Disliked: Staff & service
Inhuman attitude
We had our private driver who was denied use of dormitory due to lack of bedding and was not allowed to use his own in his car or to remain with his car overnight !!!
Stayed 2 nights in Jan 2019

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Staff & service
Poor toiletries, check in /out poor, nice room, good breakfast, room amenities need updating,overall enjoyed staying there,
Stayed 2 nights in Jan 2019

2/10 Terrible

Verified traveler

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Romm had cooking smell, were moving furnitue upstair hence vetpy nossy, noise from some furnace or something running. I asked for diffrent room but was told that Expdia qualifies for onlr first floor room. In shot, not a good experiance. We left forDelhi this morning
Stayed 2 nights in Dec 2018

6/10 Okay

Stephen

Stayed 2 nights in Nov 2018

2/10 Terrible

kantishah, london

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
They have not got faculty of resturant for the res
Heavy traffic till midnight can not sleep till 12 30 am once the traffic get slow
Stayed 1 night in Jul 2018

6/10 Okay

Jitendrasinh , New York

Disliked: Staff & service
Expected More
Having stayed at their sister Hotel - Silver Palace - since 1996 - on almost every visit to Rajkot, I expected the Imperial Palace to be much better than it actually was. The Room allocated to me was right by the elevator. while not a problem in itself - it did tend to be noisy at times. The room itself was comfortable - however, not updated in amenities as such. The Staff was the real disappointment. Check in was fine. Check out was a disaster. Having to catch an early morning flight, i requested that the Front Desk, send me the bill an hour before I checked out. I was informed that this wasn't possible and i could only be presented a bill after I vacated the room. Well - I did - and waited for 30 minutes to check out at the Front Desk - mind you at 5 AM - with no one before me or after me. Stood there while the Front Desk Rep fumbled his way through my check out. eventually I had to leave without a bill or a proper check out. Giving him the money he requested coz he couldn't figure it out. Very disappointing and unprofessional. Not to mention rude.
Stayed 5 nights in Mar 2018

10/10 Excellent

Shirish Nathwani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will likely choose this again if ever in area
Central location
Response from Khushboo on Mar 2, 2018
Dear Mr Nathwani Thank you for your kind review. Its a pleasure to make your stay most comfortable. I look forward to your continued visits to Imperial Palace Rajkot

6/10 Okay

Parimal

Disliked: Room comfort
Bed was very firm; bath tub had cracks and ceiling needed painting. I woudnt rate it 5 star. Also my wife’s expensive makeup went missing from bathroom. We reported it twiice. Non of the management cameback to us. Also complimenery ironing is only one of. Food was nice .location for shopping is great:
Stayed 2 nights in Feb 2018

10/10 Excellent

Parimal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD hotel friendly and helpful staff
Stayed 3 nights in Feb 2018
Response from khushboo on Mar 2, 2018
Dear Mr Parimal It was a privilege to have you staying at Imperial Palace, Rajkot. Thank you for the encouraging review. Team Imperial looks forward to have yout at Imperial Palace once again.

8/10 Good

Abe, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in town
We stayed at the Imprrial during our visit to Gujarat. The Imperial is a delightful hotel with easy access to all parts of Rajkot. The staff is very friendly and knowledgeable. Be sure to dine in the 24 hour cafe for Gujarati dishes.
Stayed 4 nights in Feb 2018
Response from Khushboo on Mar 2, 2018
Dear Mr Badani Thank you for reviewing us on Expedia. Your words of encouragement would be a great motivation for your staff who constantly works to keep our guests happy and offer best service. I look forward to your visit again and savour our Gujarati dishes with us

8/10 Good

Star4, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central Location
Friendly staff. Close to city. Quick shuttle to the airport. Great breakfast and food. Very friendly staff.
Stayed 1 night in Feb 2018
Response from Khushboo on Mar 2, 2018
Dear Sir It was an honor to have you at Imperial Palace. Thank you for your feedback. I assure you of our sincere efforts to keep up our best services always. Looking forward to have you at Imperial Palace soon