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Reviews of Hilton Garden Inn Raleigh-Durham Airport

3 out of 5
Hilton Garden Inn Raleigh-Durham Airport
1500 Rdu Center Dr, Morrisville, NC

Reviews

7.8

Good

Rating 10 - Excellent. 458 out of 1001 reviews" "
Rating 8 - Good. 235 out of 1001 reviews" "
Rating 6 - Okay. 128 out of 1001 reviews" "
Rating 4 - Poor. 90 out of 1001 reviews" "
Rating 2 - Terrible. 90 out of 1001 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Wei

Traveled with family
Liked: Cleanliness, property conditions & facilities
Shuttle service is not 24 hours
Stayed 1 night in Mar 2024

10/10 Excellent

Esther

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Robert

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff got us checked in super quickly.
Stayed 1 night in Apr 2024

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice hotel, not much around it, but the airport is very close. There is also a convenience store within walking distance with many foord options.
Stayed 1 night in Apr 2024

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and store close by for convenience
Stayed 2 nights in Apr 2024

10/10 Excellent

Nicole, Casper

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Joao

Disliked: Cleanliness
Stayed 1 night in Apr 2024

6/10 Okay

Michelle

Liked: Staff & service
Disliked: Property conditions & facilities
Staff was exceptional!
Stayed 1 night in Apr 2024

8/10 Good

Lanay

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly
Stayed 4 nights in Mar 2024

10/10 Excellent

Julia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the airport. Clean and nice smelling lemongrass when you walk in. Carl at the front was pleasant and efficient. We like this hotel
Stayed 1 night in Mar 2024

8/10 Good

Anthony

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Gezell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was really fast, and very friendly.
Stayed 1 night in Mar 2024

10/10 Excellent

fidel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good place for a comfortable nights sleep.
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome
Stayed 1 night in Mar 2024

10/10 Excellent

Dennis

Stayed 2 nights in Mar 2024

8/10 Good

Isaura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Takeyon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Catherine

Business traveler
Liked: Cleanliness, staff & service, amenities
Very friendly staff.
Stayed 2 nights in Mar 2024

8/10 Good

PATTI

Traveled with partner
Super close and convenient to airport.
Stayed 1 night in Mar 2024

6/10 Okay

Adam

Disliked: Property conditions & facilities
When I checked in the person hardly talked to me.It was like I was bothering him checking in. I went up to my room at 430 and it was still being cleaned.I didn't say anything.I just waited cause i'm sure wasn't the maid's fault There's no usb outlets anywhere I did have a burger at the restaurant which was good and the service was amazing
Stayed 1 night in Mar 2024

10/10 Excellent

Arkisha

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean, comfortable and welcoming!
Stayed 1 night in Feb 2024

2/10 Terrible

Melissa

Stayed 1 night in Mar 2024

6/10 Okay

Nicole

Disliked: Amenities, property conditions & facilities
The hotel room was very outdated, no free continental breakfast (available for a fee) and the items being sold in the lobby is extremely overpriced.
Stayed 1 night in Mar 2024

10/10 Excellent

Darrick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport
Stayed 1 night in Mar 2024

6/10 Okay

Kirsten

Business traveler, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Got charged 3/16 for “Incidentals” and just got charged on 3/18 at 4 am again. Called up there now and first then I was told was “I was not checked out” then was told “I wasn’t the only one card charged tonight” all I asked was why am I being charged that again two days after check in? Was also told “one will fall off” no both need to come off . Was very rude to me a confused customer who has worked in the hotel industry and would NEVER speak to a guest that way no matter how frustrating.. very sketchy. Also at check in my ID and Debit card was scanned on paper and left on front desk. I will never visit here again and I will be calling corporate first thing.
Stayed 1 night in Mar 2024

8/10 Good

Lucía

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the air conditioning was too loud
Stayed 1 night in Mar 2024

8/10 Good

Donna, Yonkers

Traveled with family
Under staffed at front desk. I saw no security cameras on the exterior of the hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Tyleya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Marissa Jane

Business traveler
The room could have been cleaner. There was dried filth on the counter and wall. I wiped things down myself. Front desk and convenience of bar and drinks/snacks in the lobby was appreciated. The woman who greeted me was kind.
Stayed 1 night in Mar 2024

10/10 Excellent

MaryBeth

Super soft pillows!!
Stayed 1 night in Mar 2024

10/10 Excellent

Angela

Stayed 1 night in Mar 2024

10/10 Excellent

ZANNIE

Business traveler
Liked: Amenities
Location
Stayed 1 night in Mar 2024

8/10 Good

Mary

We intentionally booked this property because it had an indoor pool. The pool had been broken once we got there for a while and wasn’t going to be fixed for a while. Other than that the place was really nice.
Stayed 3 nights in Mar 2024

10/10 Excellent

Angel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So far so good
Stayed 1 night in Mar 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the marketplace. Superb compared to other Hotel chains.
Stayed 1 night in Feb 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Susan

Traveled with family
Nice hotel & very convenient to airport. Great breakfast .
Stayed 1 night in Mar 2024

6/10 Okay

J.E.

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Paid for indoor pool. And the pool is out of order. Could have went to another hotel
Stayed 1 night in Mar 2024

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. Above and beyond. Especially Roc. Our shuttle driver
Stayed 1 night in Feb 2024

4/10 Poor

Kathy

Disliked: Staff & service
The cabinet to the outside of the fridge was hard to open. The ran out of face towels and only had hand and dry towels.
Stayed 2 nights in Feb 2024

10/10 Excellent

Marc

Stayed 1 night in Mar 2024

6/10 Okay

Shantell

Traveled with family
There was an extremely long wait time to check in and one staff member just watched as his peer struggled to find a key fob while a long line of guests waited at least 15 minutes to sign in. There is no complimentary breakfast,however, a manager gave us a free meal ticket due to an issue with the room's telephone, but that was very nice of him.
Stayed 1 night in Feb 2024

4/10 Poor

Lori

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Really old and needs to be updated. Our bathroom counter was cracked and the bathtub had stains all over it. Parts are updated and nice but other things need some TLC!
Stayed 1 night in Feb 2024

10/10 Excellent

Jackie

Liked: Property conditions & facilities
The pool has been down for several days which is extremely disappointing, as this is why I went with this hotel bc of the indoor pool. Friendly staff, clean and close to RDU airport.
Stayed 1 night in Feb 2024

10/10 Excellent

Sandy, MOUNT OLIVE

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very, very close to the airport and restaurants!!
Stayed 1 night in Feb 2024

10/10 Excellent

darrell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carl was nice and helpful at front desk
Stayed 1 night in Feb 2024

4/10 Poor

Monya

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Meagan

Traveled with family
Disliked: Property conditions & facilities
Pool closed even though I called to verify this morning before we arrived. No way to plug the bathtub to fill it, fridge isn’t cold, telephone doesn’t work to call the front desk.
Stayed 1 night in Feb 2024

2/10 Terrible

Heather

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I travel often,this was hands down the worst experience. I was super displeased, normally the name Hilton has a good reputation. We decided to stay here mainly for the indoor pool, as we were traveling with another family and for a child's birthday. The first interaction with hotel staff was mediocre. I was told that they needed a card for incidents, but I had to ask about the price of that, normally this is kindly explained when you check in and price mwntioned. We inquired about pool times and told that the pump was broken. Staff did offer to cancel the room for us. Then we were not told about the side door key pad not working. There were no carts to tote items in. We were traveling with 5 children, so that would have been handy. Parking was all full in the front and back so when walking to the side door with arms and hands full, only to read a sign that it did not work was another disappointment!! We made it to the room and it smelt horrible, patrons prior must of been smoking marijuana. We informed the front desk but there were no more adjoining rooms. The rooms were not very clean, some lamps did not work, there were no tissues or wash cloths left in the room. This is just personal preference but the toilet paper was horribly placed, you have to reach, basically get off the toilet. There are no vents in the bathroom. If you lock the bathroom door, it could still be opened. The fridge is in a cabinet thats broken, hard to open. Trash on every floor! Ice machine was broken
Stayed 1 night in Feb 2024

10/10 Excellent

Venkat

Liked: Cleanliness, property conditions & facilities
Very friendly staff and well maintained hotel
Stayed 1 night in Feb 2024