So why are we getting a bad review? Why is there a review at all?

Thank you, Christina! We’re excited to see that you had another good stay experience. We appreciate your review and we wish you safe travels.

Thank you, Markquette! We’re excited to see that you had another good stay experience. We appreciate your review and we wish you safe travels.

Thank you so much for your positive review!We hope to see you again soon!

Thank you, Jocia! We feel you should expect a clean and comfortable room anytime you stay at our Aloft Raleigh-Durham Airport Brier Creek. We are thrilled to see that it was your experience during your stay. Safe travels to you.

We thank you for your patronage and yes, we and most hoteliers will spray for pests this time of year. The Aloft offers a large variety of offferings in our convenience cases (bonus points for using an industry term!) and we would add that we intentionally offer more than most other hotels. We always encourage our guests to let us know of any issues that may arise during their stay while they are still guests at our hotel so that we can take a more intentional proactive approach towards a resolution. We find that we can solve and change the stay experience immediately in most cases. We thank you for comments and we wish you safe travels.

Thank you for your review, Michelle! We are thrilled that everything went perfectly with your stay. We wish you safe travels.

Thank you, Tiffany! We’re excited to see that you had a good stay experience. We appreciate your review and we wish you safe travels.

Thank you, Heather. All of your sessions are correct. We didn’t do enough on her end to make you aware that we had guests that decided to stay longer than the original check out. We are not allowed to keep them from extending. Unfortunately, that can negatively impact that day’s arrivals and that’s what happened to you. We apologize for you not feeling we were empathetic and that is something we can work on. we appreciate your communication and we wish you safe travels. We will work on a more empathetic response in situations like this.

Thank you, Ellen! We are pleased that you had such an excellent stay. Thank you for your review and we wish you safe travels.

Thank you, Jacqukeen! We’re thrilled that everything went so well with your stay. We thank you for your review and wish you safe travels.

Thank you, James! We are pleased that you had such an excellent stay. Thank you for your review and we wish you safe travels.

Thank you, Diane! We designed the Aloft Raleigh-Durham Airport Brier Creek with the modern traveler in mind. Its unique décor is European influenced, and the tech-inspired touches give our guests a cutting edge feel to their stay. We are thrilled you enjoyed your stay and we wish you safe travels.

Thank you, Marie! We are pleased to see that your stay went so well, and we thank you for choosing the Aloft RDU-Brier Creek. We wish you safe travels.

Thank you for your review, Tomohide! We are pleased to see that everything went so well on such a busy weekend. We wish you safe travels.

Thank you, Caroline! We are pleased to see that everything went perfectly with your stay. We wish you safe travels.

Thank you, Evelyne! We feel that our professional and courteous staff at the Aloft Raleigh-Durham Airport Brier Creek are our best amenity and we are thrilled that you felt so well taken care of during your stay. Safe travels' to you.

Thank you, Scott! We feel you should expect a clean and comfortable room anytime you stay at our Aloft Raleigh-Durham Airport Brier Creek. We are thrilled to see that it was your experience during your stay. Safe travels to you.

Thank you! We feel you should expect a clean and comfortable room anytime you stay at our Aloft Raleigh-Durham Airport Brier Creek. We are thrilled to see that it was your experience during your stay. Safe travels to you.

Congratulations! Thank you, Ana! We are so pleased to see that you had an perfect stay. We wish you safe travels to you all.

Thank you, Nkrumah! we appreciate you and your review and we are thrilled to see you. Had a perfect day. Safe travels to you.

Thank you for taking the time to share your recent experience with us. In your comments, you mentioned that your stay was interrupted by a loud disturbance caused by a barking dog. My hope is that all our guests experience a relaxing and peaceful stay, and I am very sorry that this wasn’t your experience. It was a pleasure to have you as our guest, and I hope you give us an opportunity in hosting you again, whenever your travels bring you back to the area.

Thank you, Sidney! we appreciate you and your review and we are thrilled to see you. Had a perfect day. Safe travels to you.

Thank you, Anna! We are so pleased to see that you had an perfect stay. We wish you safe travels.

Thank you, Steffany! We are so pleased that your stay went perfectly and we wish you safe travels.

Thank you so much Wanvisa! We appreciate your comments regarding our team and we are thrilled your stay went so well. Safe travels.

Good morning,Ms. Schmierer was at the desk when I arrived yesterday morning. I wasn't present for the beginning of the conversation, but I did hear Carolyn apologize and empathize with the guest. We also reduced her rate by 50% for the inconvenience - see attached.I want to sincerely apologize for the numerous issues you faced during your recent stay at Aloft RDU. Your feedback is invaluable, and I am truly sorry for the discomfort caused by the malfunctioning AC, safety concerns, and the overall condition of your room. I assure you that we are actively addressing these issues to prevent a recurrence.The lack of hot water is unacceptable, and I apologize for the inconvenience. To make amends, we did credit your stay by 50% during and emailed you a copy of the revised invoice as we promised.Thank you for bringing these matters to our attention. We appreciate your feedback and hope to have the opportunity to provide you with a much-improved experience in the future.

Thank you, Terri!We feel you should expect a clean and comfortable room anytime you stay at our Aloft Raleigh-Durham Airport Brier Creek. We are thrilled to see that it was your experience during your stay. Safe travels to you.

Thank you, Amanda! We are so pleased that your stay went perfectly and we wish you safe travels.

Thank you, Autumn! We are pleased that your stay went perfectly and we wish you safe travels.

Thank you, Seth! We are pleased that your stay went perfectly and we wish you safe travels.

Thank you, Lillian! We feel that our professional and courteous staff at the Aloft Raleigh-Durham Airport Brier Creek are our best amenity and we are thrilled that you felt so well taken care of during your stay. Safe travels' to you.

Thank you, Ronnie! We are so pleased that your stay went perfectly and we wish you safe travels.

Thank you, Brittany! We are thrilled to see that your stay went perfectly, and we wish you safe travels.

We see than your stay could have went better, but we do not see any specifics regarding your stay. This leave us with no training items or corrective initiatives to communicate to our team. Please reach out to our management team to communicate specifics regarding your experience.

Thank you, Rashea! We are so pleased to see that you had an excellent stay. We wish you safe travels.

Thank you, Taylor! We are so pleased to see that your stay went so well. We wish you safe travels.

Thank you, Larwence! We are so pleased to see that you had an excellent stay. We wish you safe travels.

Thank you, Shawn! We are thrilled you were able to take advantage of our Re:Fuel bar and lobby area. We think it is a unique gathering spot for the Aloft Raleigh-Durham Airport Brier Creek. We thank you for your review and we wish you safe travels

Thank you, Scott! We appreciate your review, and we are thrilled that everything went perfectly. We wish you safe travels.

Thank you, Edith! We are so pleased to see that you had an perfect stay. We wish you safe travels.

Thank you, Heather! We are always happy to make free van service available to RDU and anywhere within a 5-mile radius. We wish you safe travels.

Thank you, Amit for the positive review of our hotel. We hope to see you again if you are in the area.

Thank you, Jamesca! We feel that our professional and courteous staff at the Aloft Raleigh-Durham Airport Brier Creek are our best amenity and we are thrilled that you felt so well taken care of during your stay.

Thank you Trina, for taking the time to share your experience with us. I am truly sorry to hear about the inconveniences you encountered during your stay, and I appreciate your honesty in sharing your feedback.I can understand how important hot water and a comfortable room environment are for a pleasant stay. It's disheartening to learn that you had issues with the hot water, and I apologize for any discomfort this caused you. Rest assured that we worked to immediately resolve that issue in under two hours.Regarding the room smell, I apologize for the unpleasant experience you had. We take cleanliness and the overall atmosphere of our rooms very seriously, and I can assure you that we will investigate this matter thoroughly to ensure it does not happen again. Your feedback is invaluable in helping us maintain our high standards.I hope you will consider giving us another chance to provide you with the exceptional stay you deserve. We always welcome feedback while on property so that we may immediately rectify the situation. If you decide to return, please reach out to us directly, and we will ensure that your next visit is as comfortable and trouble-free as possible.Thank you again for your feedback, and we appreciate your patronage.

Thank you, John! We are so pleased to see that you had an excellent day. We wish you safe travels.

Thank you, Charles! We are so pleased to see that you had an excellent stay. We wish you safe travels.

We appreciate your review, Ashley. We would like to generate more use out of your review but unfortunately you have left us with no details on how your stay was specifically. Feel free to reach out to our management team to discuss in more depth so we can actually have some trainable takeaways from your experience. Thank you and safe travels.

Thank you so much, Joanne! We appreciate your review, and we are so pleased to see that your stay was a great one. We wish you safe travels.

Thank you, Karen. We appreciate your review, and we are so pleased to see that your stay was a good one. We wish you safe travels.