Great Hotel Experience
Posted Aug 2, 2016 on Hotels
I stayed one night at the location because I was attending a concert. I live an hour away and I did not want to drive back home afterwards. I received the best customer service from making my reservations to checking out the next morning. I made my reservations online, but I called the hotel directly to see if we could check in early. Latoya was simply a charm. She was personable, friendly, and very knowledgeable. She just happened to be at the front desk when I checked in which was nice I could put a face with the name that was so attentive. The young lady that actually check me in was a doll as well, she was going to physically go check to see if a room was clean so I could check in early. That meant a lot, and it was a nice gesture. These ladies also informed me of the shuttle service the hotel had to offer to and from the concert venue. They highly recommended the driver too. The next morning the staff that worked the breakfast area were top notch. The eating area was very well maintained, the food was fresh and kept filled. They were polite and just nice. Best Western Plus Edison Inn keep up the good work, and thank you for making our stay a great stay.