Ratings based on 256 Verified Reviews

4.2 out of 5
87% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean and comfortable but a party

Posted Sep 18, 2017
Loud party going on inside and in parking lot of hotel when we returned at 11pm with a sleeping child. Not sure how the hotel allowed this
Comment from Hotel Management
Sep 21, 2017 by Brian, Hotel Management
We apologize for the loud guest in the hotel. We hope to better serve you when you are back in the Raleigh area. Thank you
4 out of 5
Recommended
for Everyone
by A verified traveler from Nebraska

Great location with easy access.

Posted Sep 6, 2017
The staff were all quite friendly and helpful. Inside and outside the place was clean and well maintained. The only negative part of the stay was the noisy rattling sound that came from the window air conditioner.
Comment from Hotel Management
Sep 8, 2017 by Management , Hotel Management
Thank you for choosing to stay with us at the Courtyard Crabtree. I am glad that the staff was very helpful and friendly. We apologize for the A/C making loud noises. I assure you that this will be corrected moving forward. We hope to see you again soon when you are back in the Raleigh area.
4 out of 5
by A verified traveler

Posted Jun 18, 2017 on Hotels
Comment from Hotel Management
Jun 28, 2017
Thank you for choosing to stay with us at the Courtyard Crabtree. We hope to see you soon.
5 out of 5
by A verified traveler

Posted Jun 16, 2017 on Hotels
Comment from Hotel Management
Jun 28, 2017
Thank you for staying with us. We hope to see you soon at the Courtyard Crabtree when ever you are back in Raleigh.
5 out of 5
by Mike

Posted Jun 11, 2017 on Hotels
Non-eventful.
Comment from Hotel Management
Jun 28, 2017
Thank you for staying with us at the Courtyard Crabtree. We hope that we see you soon when you are back in town. Thank you, Management
2 out of 5
by A verified traveler from NJ

Our summer vacation

Posted Jun 6, 2017
Pros: The people are very nice and our room AC worked very well.
Cons: Be more clear about what is working at the time of booking
Location: gas, other hotels, major highway
One of the selling points of this hotel was that it had a pool, We booked from 05/31/17 - 06/03/2017 and we got there and were shocked to find out that the pool was not in service at all! That was the biggest reason of choosing this hotel was the "outdoor pool" they claimed to have. So we never got to swim or sunbathe.
Comment from Hotel Management
Jun 9, 2017 by Management, Hotel Management
Thank you for taking the time to complete the survey. We apologize for the inconvenience you experienced during your stay with us. We hope to better serve on your next visit.
4 out of 5
by Doris

Posted Jun 2, 2017 on Hotels
Comment from Hotel Management
Jun 9, 2017
Thank you for taking the time to complete the survey. We hope to see you soon again at the Courtyard Raleigh Crabtree. Management
4 out of 5
by Karen

Posted May 14, 2017 on Hotels
The hotel was nice. I highly recommend their restaurant, The Bistro, and they gave me a shuttle ride to my morning meeting
Comment from Hotel Management
Jun 9, 2017
We are happy to hear that you enjoyed the Bistro and used our shuttle for your morning meeting. We hope to see you again when you are in Raleigh, NC. Thank you Management
5 out of 5
by April F

Posted May 1, 2017 on Hotels
Comment from Hotel Management
Jun 9, 2017
Thank you for taking the time to complete the guest survey. We hope to see you soon when your travel brings you back to Raleigh. Thank you Management
5 out of 5
by Tracy

Marriott came thru where hotels.com messed up

Posted Feb 27, 2017 on Hotels
Visiting our children at NCState. Hotels .com screwed up our reservation but Marriott was very accomdating