Property amenity

Reviews of HomeTowne Studios by Red Roof Raleigh - Durham

2 out of 5

Reviews

4.8
Rating 10 - Excellent. 94 out of 776 reviews" "
Rating 8 - Good. 112 out of 776 reviews" "
Rating 6 - Okay. 107 out of 776 reviews" "
Rating 4 - Poor. 129 out of 776 reviews" "
Rating 2 - Terrible. 334 out of 776 reviews" "

4.8/10

Cleanliness

6.0/10

Staff & service

3.6/10

Amenities

4.8/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Mauricio

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
No one at desk any time. No shampoo in shower. Unsafe door with no secondary lock
Stayed 1 night in Feb 2024
Response from OnielRediresponse Specialist on Feb 23, 2024
Hi Mauricio,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios by Red Roof Raleigh - Durham. Please accept our apologies for any inconvenience during your visit at our property. You indicated that the room lacked shampoo and you found the door to be unsafe. Note that your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,RedRoof Management

2/10 Terrible

Esteban

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Decided not to stay, worst hotel room I have ever seen
Stayed 1 night in Feb 2024
Response from Toni-Ann RediResponse Specialist on Feb 15, 2024
Hello Esteban, Thank you for taking the time to complete our guest survey. Myself and the staff at the HomeTowne Studios Raleigh - Durham are sorry you had a less than satisfactory experience, prompting your 1/5 rating. We strive to provide guests with clean rooms and all the comforts of home, so I am disappointed to see that was not achieved for you. We value you as our guest and appreciate your business. We hope you have a good day.Sincerely, Red Roof Management

2/10 Terrible

Christopher

Liked: Staff & service
Disliked: Property conditions & facilities
The room had roaches,cigarette ashes everywhere,my first night there a cold one, I didn’t have a comforter in my room, the bedspread and bed itself had stains,the door didn’t shut properly to the room! The entire place smelled like marijuana,
Stayed 3 nights in Feb 2024
Response from Toni-Ann RediResponse Specialist on Feb 15, 2024
Hello Christopher,Your comments and 1/5 scoring of our HomeTowne Studios Raleigh - Durham are disappointing to see. Issues you've mentioned regarding stained sheets, no comforter and insects are truly regrettable and will be forwarded to the property to be reviewed. Please note that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry.Thank you for sharing your concerns and I hope you have a better experience in your future travels.Very truly yours,Red Roof Management

2/10 Terrible

Anallely

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from LaTunde RediResponse Specialist on Feb 9, 2024
Hello Anallely, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS RALEIGH – DURHAM and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Good

Caroline, Burlington

Liked: Cleanliness, staff & service, amenities
The natural woodsy surroundings gives a greater sense of privacy and natural beauty along with the flocks if Canadian geese that fly over and rest in the creek nearby.
Stayed 7 nights in Jan 2024
Response from Xao RediResponse Specialist on Feb 4, 2024
Hi Caroline,I would like to personally thank you for sharing your feedback following your experience at the HomeTowne Studios by Red Roof Raleigh - Durham with us. It was so rewarding to see that we earned your 4/5 score with our natural surroundings providing a greater sense of privacy. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,Red Roof Management

2/10 Terrible

Shirley B

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I checked in the 1st room was dirty and had roaches so they gave me a new room same thing then they gave me another room same plus the refrigerator didn't work. I had to wait in the cold a hour for the desk clerk to go around and look in rooms to assign me a 4th room and it was the same thing plus the stove didn't work. I had to go out and buy cleaning supplies and bug spray in order for me and my family to stay in the room. After cleaning and spraying the entire room it had to be aired out for a hour in order to go back in the room. When I say clean I mean sweep, mop, clean the entire bathroom toilet and shower were dirty you could see it was sprayed but never wiped clean urine was at the bottom of the toilet dead and live roaches everywhere.
Stayed 7 nights in Jan 2024
Response from Gabrielle RediResponse Specialist on Feb 3, 2024
Thank you for taking a moment to leave a review, Shirley. The staff and I at the HomeTowne Studios by Red Roof Raleigh - Durham were disappointed to see your 1/5 score following your stay. You indicated that the pest you reported, the uncleanliness and the other issues hindered your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future.With thanks,Red Roof Management

4/10 Poor

Sigifredo

Roaches among other things
Stayed 1 night in Jan 2024
Response from Tianna RediResponse Specialist on Feb 1, 2024
Dear Sigifredo, I appreciate you sharing your feedback following your stay at the HomeTowne Studios by Red Roof Raleigh - Durham. I was saddened to read that your stay fell short of your expectations due to the pests you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Red Roof Management

2/10 Terrible

Angel

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Jan 2024
Response from Xao RediResponse Specialist on Feb 6, 2024
Hello Angel,Thank you for sharing your comments with us. Your review of the HomeTowne Studios by Red Roof Raleigh - Durham was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,Red Roof Management

8/10 Good

Caroline, Burlington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amenities
Stayed 7 nights in Jan 2024
Response from Tianna RediResponse Specialist on Jan 28, 2024
Dear Caroline, Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Raleigh - Durham. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the amenities in your room. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Red Roof hope to continue to provide great experiences for you. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,Red Roof Management

2/10 Terrible

Douglas

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms were bug invested with roaches!! Stained up filthy mattresses. Facility is entirely dirty from the lobby to the elevator , nothing good about this place besides the fact the it was right across from golden Coral! All the rooms are filthy. Code enforcement should shut this place down
Stayed 7 nights in Jan 2024
Response from Chevanese RediResponse Specialist on Jan 13, 2024
Thank you, Douglas, for the feedback about your stay at our HomeTowne Studios Raleigh – Durham. I am glad you were pleased with our location as it is right across from Golden Coral. However, I was disheartened to read that your stay fell short of your expectations due to the pests you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Your comments will be forwarded to the appropriate department for further review. On the other hand we do express our apologies for any inconvenience caused regarding the uncleanliness throughout our facilities. We appreciate your business and truly value your feedback. Thank you for sharing your concerns and I wish you all the best in your future travels.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

2/10 Terrible

William

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t stay because they wouldn’t let me check in early when I was already on the road for hours
Stayed 2 nights in Oct 2023
Response from Toni-Ann RediResponse Specialist on Jan 12, 2024
Dear William,Thank you for taking the time to tell us about your experience at the HomeTowne Studios Raleigh Durham. I am sorry to see that your experience fell short of your expectations due no early check in being available. Please accept our sincerest apologies, however, early check in is subject to availability and is not guaranteed. Thank you for bringing this to our attention.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will return, so that we may be able to improve your impression of our Red Roof Inn.Very truly yours,Red Roof Management

2/10 Terrible

Janet

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Dec 2023
Response from Toni-Ann RediResponse Specialist on Jan 9, 2024
Hello Janet,I sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Red Roof Management

10/10 Excellent

Ernest

Stayed 7 nights in Dec 2023
Response from Toni-Ann RediResponse Specialist on Jan 10, 2024
Hello Ernest,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management

2/10 Terrible

Kera

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property was filled with roaches!!!! Upon walking in my room, there was roach spray on the floor. There was a roach walking on the bed. As I neared the bathroom, there were roaches in the shower and walking on the sink. The small kitchen had roaches walking out the cabinets. I stayed less than 5 minutes in the room and had to immediately leave. I was extremely disgusted and no hotel should ever have an issue like this.
Response from Nishaye RediResponse Specialist on Dec 29, 2023
Dear Kera,I appreciate you sharing your feedback following your stay at the HomeTowne Studios by Red Roof Raleigh - Durham. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified our Red Roof team of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,NishayeRed Roof Management RediResponse Specialist

2/10 Terrible

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room was outdated and a couple of not so clean spots. Looked like burn marks on the bathroom counter and in the sheet. Few small roaches. Could not adjust the temperature; it was either hot, cold, or off. Phone did not work.
Stayed 1 night in Dec 2023
Response from Oniel Rediresponse Specialist on Dec 23, 2023
Hi Valued Guest,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Raleigh - Durham. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered pests at our hotel, our apologies. Please know that at RedRoof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I’ve shared your encounter with management. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,OnielRedRoof ManagementRediresponse Specialist

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Toilet didn’t flush properly, hairy used soap in the shower, roaches crawling around,place smelled like mildew
Stayed 1 night in Dec 2023
Response from Chevanese RediResponse Specialist on Dec 11, 2023
Dear Valued Guest,Thank you for the feedback about your stay at the HomeTowne Studios Raleigh - Durham. I was saddened to read that your stay fell short of your expectations due to the plumbing issue with the toilet, the poor housekeeping, the unpleasant odor and the pests you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I can assure you that I have brought your feedback to management's attention in an effort to ensure your concerns are addressed. We understand that your overall experience fell far below your expectations, and at Red Roof, we are committed to making improvements to ensure that this does not happen in the future. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

8/10 Good

Verified traveler

Liked: Room comfort
Stayed 7 nights in Dec 2023
Response from Olivia RediResponse Specialist on Dec 10, 2023
Thank you, our dear valued guest, for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Raleigh - Durham and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

8/10 Good

Caroline

Liked: Cleanliness, staff & service, amenities
Response from Carla RediResponse Specialist on Feb 8, 2024
Hello Caroline, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios Raleigh - Durham and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Jose

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Antonio,RediResponse Specialist on Dec 7, 2023
Hello Jose, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS RALEIGH – DURHAM and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

4/10 Poor

Alexander

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Roaches, some tvs don’t work, ac/heat some don’t work. I’ve stayed at this hotel for almost a month I’ve had to move rooms several times.
Stayed 2 nights in Nov 2023
Response from Recordo Rediresponse Specialist on Dec 5, 2023
Hello Alexander,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Raleigh - Durham. It's saddening to hear that during your stay you had to move several times and still wasn't able to find a room that suits you. Hearing that you encountered insects, a broken TV and heater, was truly disheartening. Please know that this isn't a level of service that Red Roof stands for and will take your comments into consideration so that we may provide a much better service.Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,Red Roof Management

8/10 Good

Caroline, Burlington

Stayed 7 nights in Nov 2023
Response from Oniel Rediresponse Specialist on Dec 23, 2023
Hi Caroline,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Raleigh - Durham. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,RedRoof Management

10/10 Excellent

Natyma

Traveled with family
Liked: Cleanliness, amenities
The staff
Stayed 7 nights in Nov 2023
Response from Recordo Rediresponse Specialist on Dec 5, 2023
Hello Natyma,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS RALEIGH – DURHAM. It's great to see your stay resulted in a 5/5 score. Hearing that our staff created and ideal experience for you, was thrilling to read. Red Roof always enjoy hearing of the great experience our guest had. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

4/10 Poor

Esthefany

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Worried for my life, but hey. You get what you pay for.
Stayed 1 night in Nov 2023
Response from Olivia RediResponse Specialist on Nov 30, 2023
Thank you, Esthefany, for telling us about your stay at the HomeTowne Studios by Red Roof Raleigh - Durham. Please accept our most sincere apologies for the issues you encountered during your recent visit. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.Thank you again for choosing HomeTowne Studios by Red Roof Raleigh - Durham. We hope we have the opportunity to see you again in the future. Sincerely,OliviaRed Roof Management RediResponse Specialist

8/10 Good

Alexander

Liked: Staff & service
Nice
Stayed 5 nights in Nov 2023
Response from Antonio,RediResponse Specialist on Nov 29, 2023
Dear Alexander,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS RALEIGH – DURHAM. It’s great to hear that you found our property to be nice. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

2/10 Terrible

Bill

Stayed 2 nights in Nov 2023
Response from LaTunde Murrant. Rewards Specialist on Nov 24, 2023
Hello Bill, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS RALEIGH – DURHAM and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 Okay

Alex

Traveled with partner
Liked: Staff & service
Ac broke, had hole in shower floor of room 103. Staff moved us immediately to a better room. 5 stars on staff. Rooms could use a little work. Small amount of roaches.
Stayed 4 nights in Nov 2023
Response from LaTunde Murrant. Rewards Specialist on Nov 24, 2023
Dear Alex,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS RALEIGH – DURHAM. We value you as our guest and welcome your 3/5 score. I was saddened to read that your stay fell short of your expectations due to the insects and other concerns that you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 Terrible

Luis

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Not much to say
Stayed 2 nights in Nov 2023
Response from Antonio,RediResponse Specialist on Nov 15, 2023
Dear Luis,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS RALEIGH – DURHAM. It’s great to hear that you found our property to be suitable for your accommodation needs. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

4/10 Poor

sangram keshari

Stayed 2 nights in Nov 2023
Response from Antonio,RediResponse Specialist on Dec 6, 2023
Hello Sangram Keshari, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS RALEIGH – DURHAM and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

2/10 Terrible

JAIME, ALVISO

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Room was filthy. One of the towels was very dirty and looked like it had been used and put back. Cockroaches of all sizes all over, tiny to very large. I discovered this after I found them crawling all over my food. I had to throw away $50 worth of food from DoorDash. The room did not look like it was cleaned after the last occupant. The fridge had something left behind that was rotten. I messaged the property management about this thru the app and they never replied back to me.
Response from Antonio,RediResponse Specialist on Nov 16, 2023
Dear Jamie,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS RALEIGH – DURHAM. I was saddened to read that your stay fell short of your expectations due to roaches and uncleanliness. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Antonio,Red Roof Management RediResponse Specialist

4/10 Poor

Billy

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Trash
Nothing like pictures. Room was not clean. Had holes on walls where door hits Sheetrock. Not even cleaned up from floor. Ac not cold and filter filthy , and loud couldn't sleep. Bathroom toilet back busted with holes showing. Shower drain screen was on counter. Walls and cabinets was filthy not even attempted to be wiped down. Yellow stained walls where suppose to be a non smoking room.
Stayed 1 night in Nov 2023
Response from Devorine Red Roof Management on Nov 14, 2023
Thank you for your recent review of your stay, Billy. I was disheartened to read that room was not clean, the walls and cabinets was filthy amongst the other concerns mentioned. Please accept our apologies for how these concerns significantly impacted your experience. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that Red Roof values your feedback and your comments will be taken into consideration in an effort to address your concerns as we strive to continuously improve the quality of our services. Thank you for choosing HomeTowne Studios by Red Roof Raleigh - Durham. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

2/10 Terrible

Contina

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The appliances weren't clean. When i complained to the office she said nothing but oh. Roaches was every where in the appliances, bathroom n even crawled on us while we were sleeping. I will never stay here again. I couldn't wait to leave.
Stayed 2 nights in Nov 2023
Response from Antonio,RediResponse Specialist on Nov 12, 2023
Dear Contina,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS RALEIGH – DURHAM. I was saddened to read that your stay fell short of your expectations due to roaches and uncleanliness. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Antonio,Red Roof Management RediResponse Specialist

4/10 Poor

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Xao Red Roof Management RediResponse Specialist on Nov 7, 2023
Hello Paul,Thank you for sharing your comments with us. Your review of the HomeTowne Studios by Red Roof Raleigh - Durham was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip. Respectfully,XaoRed Roof ManagementRediResponse Specialist

2/10 Terrible

Susan

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible stay. Ended up leaving in the middle of the night because bugs were so bad in the room.
Stayed 1 night in Oct 2023
Response from Antonio,RediResponse Specialist on Oct 31, 2023
Dear Susan,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS RALEIGH – DURHAM. I was saddened to read that your stay fell short of your expectations due to Bugs. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Antonio,Red Roof Management RediResponse Specialist

6/10 Okay

Donte

Stayed 7 nights in Oct 2023
Response from Olivia RediResponse Specialist on Oct 30, 2023
Thank you, Donte, for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Raleigh - Durham and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 Terrible

Ron

Stayed 1 night in Oct 2023
Response from LaTunde Murrant. Rewards Specialist on Oct 18, 2023
Hello Ron, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS RALEIGH – DURHAM and I appreciate your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 Terrible

kerrie

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from LaTunde Murrant. Rewards Specialist on Oct 11, 2023
Hello Kerrie, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS RALEIGH – DURHAM and I appreciate your 1/5score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 Terrible

Sundeep, BAYONNE

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Olivia RediResponse Specialist on Oct 9, 2023
Hello Sundeep, The staff at the HomeTowne Studios by Red Roof Raleigh - Durham and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 Terrible

Kelvin

Disliked: Cleanliness, staff & service, property conditions & facilities
They need to get healthy service there cucarachas in the room and hold food in the fridge
Stayed 4 nights in Oct 2023
Response from Olivia RediResponse Specialist on Oct 8, 2023
Dear Kelvin, I appreciate you sharing your feedback following your stay at the HomeTowne Studios by Red Roof Raleigh - Durham. I was saddened to read that your stay fell short of your expectations due to the pest you reported and the food you found in the fridge. I am very sorry for your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 Terrible

Justin

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is the most discussed place i have ever been to. DO NOT TAKE YOUR FAMILY HERE
Stayed 2 nights in Sep 2023
Response from Gabrielle RediResponse Specialist on Oct 6, 2023
Dear Justin,Thank you for your review following your stay at HomeTowne Studios by Red Roof Raleigh - Durham. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the hotel was disgusting, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We wish you all the best in your future travels.With thanks, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excellent

Nevlyn

Stayed 2 nights in Oct 2023
Response from Antonio,RediResponse Specialist on Oct 26, 2023
Hello Nevlyn, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS RALEIGH – DURHAM and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

2/10 Terrible

GREGORY

Stayed 1 night in Sep 2023

2/10 Terrible

Rodica

Business traveler, Traveled with family
Disliked: Cleanliness, property conditions & facilities
I stayed in 145. Full of mold. Dirty. Water damage ceiling. Smoke smell in the room. Moldy shower. Very loud Neighbours screaming till 4am.
Stayed 1 night in Sep 2023
Response from Gabrielle RediResponse Specialist on Sep 30, 2023
Dear Rodica,Thank you for your review following your stay at HomeTowne Studios by Red Roof Raleigh - Durham. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You listed a few issues that hindered your stay, such as the uncleanliness of the room, the water damage ceiling and the noise from your neighbors. I have shared your comments with our management team. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

2/10 Terrible

Janae

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This hotel was extremely dirty. Bugs were all over the room. Avoid staying here!
Stayed 1 night in Sep 2023
Response from Gabrielle RediResponse Specialist on Sep 29, 2023
Thank you for taking a moment to leave a review, Janae. The staff and I at the HomeTowne Studios by Red Roof Raleigh - Durham were disappointed to see your 1/5 score following your stay. You indicated that the cleanliness was less than ideal and the pest you reported hindered your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We wish you all the best in your future travels. With thanks, Gabrielle Red Roof Management RediResponse Specialist

8/10 Good

Caroline

Stayed 14 nights in Sep 2023
Response from Tianna RediResponse Specialist on Sep 26, 2023
Hello Caroline, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Raleigh - Durham and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof Management RediResponse Specialist

2/10 Terrible

Miit

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist was nice, but do not believe the no smoking rules at this place. As soon as you step into the elevator you smell weed. Also I can understand a couple bugs around the place, but it was as if cockroaches were renting out the bathrooms. If that was not enough the roaches sure will greet you when you open the REFRIGERATOR. I would not recommend this place even if THEY PAID YOU to spend the night. Decided to let the money go and sleep at Wingate Hotel about 2 miles away.
Stayed 1 night in Sep 2023
Response from Kamaria Red Roof Management RediResponse Special on Sep 23, 2023
Dear Miit,We are sorry to hear your recent experience at the HOMETOWNE STUDIOS RALEIGH – DURHAM did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback at Red Roof. Sincerely,Kamaria Red Roof Management RediResponse Specialist

2/10 Terrible

Lillian

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There are bugs, no soap, everything is gross, my room smelled like dog pee
Response from Recordo Rediresponse Specialist on Sep 22, 2023
Hello Lillian,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS RALEIGH – DURHAM. It's truly disheartening to hear that your stay was less than ideal due to the poor housekeeping and insects you mentioned. Please know that Red Roof does value your business and will take your comments into consideration so that we may improve our quality.Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Recordo Rediresponse Specialist

2/10 Terrible

Enrique

Disliked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from Kamaria Red Roof Management RediResponse Special on Sep 21, 2023
Hello Enrique, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS RALEIGH – DURHAM and I are disappointed to see your 1/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

2/10 Terrible

Tameka

Disliked: Cleanliness, property conditions & facilities
Water leak toilet runs light broken hallway lights not on in the morning when leaving out for work. Room not clean no dishes in the room
Stayed 6 nights in Sep 2023
Response from Kamaria Red Roof Management RediResponse Special on Sep 18, 2023
Dear Tameka,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS RALEIGH – DURHAM. I am sorry that your experience did not meet your expectations prompting your 1/5 score following your stay. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

2/10 Terrible

Dilawar

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Bad
Stayed 7 nights in Sep 2023
Response from Gabrielle RediResponse Specialist on Sep 16, 2023
Thank you for taking a moment to leave a review, Dilawar. The staff and I at the HomeTowne Studios by Red Roof Raleigh - Durham were disappointed to see your 1/5 score following your stay. You stated that your stay was very bad, which was saddening to read. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience. Please know that we value you as our guest and appreciate your feedback.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely, GabrielleRed Roof ManagementRediResponse Specialist

2/10 Terrible

Zack

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Feel bad for the staff
Stayed 5 nights in Sep 2023
Response from Xao Red Roof Management RediResponse Specialist on Sep 15, 2023
Hello Zack,Thank you for sharing with us. Our staff at the HomeTowne Studios by Red Roof Raleigh - Durham was saddened to see your 1/5 score. Please feel free to share what happened during your stay so that Red Roof can work towards making the necessary improvements.Guest feedback aids our growth, so we would like to thank you once more for sharing with us. It would be our pleasure to have you under our roof again in the future.With thanks,XaoRed Roof ManagementRediResponse Specialist