Ratings based on 309 Verified Reviews

4.0 out of 5
81% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Favorite place to stay in Raleigh

Posted Mar 26, 2017
Pros: Staff; Short distance to campus;Easy walk to coffee shops and restaurants.
Cons: Room service phone number was often very busy, but a quick call to desk and this was easily handled.
Location: One part of the campus is within walking distance. Coffee shops and Restaurants easy walk. Movies, malls, bars,game rooms short drive
The staff is always very professional and courteous. I always enjoy room service and great coffee shops and wonderful restaurants are within easy walking or short car rides. A short walk and you are at the rather large campus. If you are visiting the campus there is no better place to stay.
Comment from Hotel Management
Mar 27, 2017 by General Manager , Hotel Management
Thank you for the terrific review and for taking the time to let us know your stay at DoubleTree by Hilton Raleigh-Brownstone-University was enjoyable. We are glad to read you liked the service provided by our staff and that our location was perfect for your needs. We look forward to having you stay with us again the next time you visit Raleigh. Bill Winn,  General Manager
3 out of 5
by A verified traveler

Loud heater at night

Posted Mar 18, 2017
Heater was extremely loud at night and no acces to the patio outside as the door would not open. Big gap on the door as cold air sept in all night
Comment from Hotel Management
Mar 19, 2017 by General Manager, Hotel Management
Thank you for taking the time to review our hotel. We are sorry for the issues you experienced in your room and the inconvenience it caused. I have shared your concerns with my maintenance team and ensure you that this does not repeat again in the future. We hope this will not deter you from staying with us whenever you are in this area. Bill Winn, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 24, 2017 on CheapTickets
spent the weekend for a NCSU scholarship event with our daughter. Right by campus. The suite accommodated all of us. Room and hotel were clean and nice bar/restaurant
Comment from Hotel Management
Feb 26, 2017 by General Manager, Hotel Management
Thank you for the terrific review about your visit to our hotel while attending an event. We are thrilled to know you rested well and that our location near NC State University was perfect for your needs. The next time your travels bring you back this way, we hope you will stay at DoubleTree by Hilton Raleigh-Brownstone-University. General Manager
5 out of 5
by Patricia

Posted Feb 13, 2017 on Hotels
Overall nice hotel in convenient location close to NC State north campus with very friendly staff. Comfortable beds and easy parking. Beautiful relaxing lobby. Only down side was minor problems with room condition - bathtub needed resurfacing, bathroom door stop was bent and coming out of the wall and toilet paper holder was difficult to reach while seated on toilet.
Comment from Hotel Management
Feb 15, 2017 by General Manager, Hotel Management
Patricia, thank you for reviewing your stay at DoubleTree by Hilton Raleigh-Brownstone-University. We are pleased that our convenient location was perfect for your needs. However, I am sorry for the multiple issues in your room and the inconvenience they caused. Your feedback has been shared with my entire team and corrective actions have been taken to ensure it never happens again. Thanks again for your feedback, we hope you will give us another chance to provide with a much better experience. General Manager
4 out of 5
by Sarah

Convenient and Clean - just don't drink the water

Posted Feb 5, 2017 on Hotels
The hotel was the perfect location for doing the Annual Krispy Kreme 5M Race. It is within a stone's throw of the start / finish line. It's in the middle of the campus so very convenience for anyone who has campus business. The room was fine - clean, simple. Nice bartender. Chocolate cookies at checkin. The water is a little funky (both shower and sink).
Comment from Hotel Management
Feb 7, 2017 by General Manager, Hotel Management
It was our pleasure having you at DoubleTree by Hilton Raleigh-Brownstone-University. We are delighted you loved our location being perfect for your needs, your spotless room and our wonderful service and the facilities we provide. Thank you for sharing your feedback, and we hope to welcome you back soon. General Manager
3 out of 5
by A verified traveler from Virginia

Not much to say positive about this hotel

Posted Jan 31, 2017
Pros: Nothing
Cons: Improve attention to guests by staff and room cleanliness.
I did not have as good of an experience at this hotel as I have has at other Hilton properties. I'm a Hilton Honors member and I was given a ground level room. I asked to switch rooms to another floor and they refused since I booked through a third party. Staff was unfriendly and never made eye contact. Always looking down. They never explained the facilities or breakfast. I had to ask them. I had a problem with my room key, when I asked for a new one at the desk, the woman seemed bothered that I asked for another key as she starred at her computer screen. I had the noisiest room that I can remember. The room's ground level window faced the parking lot. All night I heard car locks beeping. Drunks talking. People on their cell phones. People talking while smoking. The bath tub drain was clogged and filled up with water as you showered. The bathroom floor and underside of toilet set wasn't totally clean. The hotel's laundry room was across the hall from my room. My only positive experience was one of the maids was kind enough to let me borrow scissors. I will not stay at this hotel again, when I return to Raleigh.
Comment from Hotel Management
Feb 2, 2017 by General Manager, Hotel Management
We want to thank you for staying at our hotel and for the constructive comments provided. On behalf of our entire staff, I apologize that my team was not attentive to your needs and for the inconvenience this caused you. Your concerns have been shared with them, and we will work to ensure this was an isolated event. We hope you will consider giving us another chance to deliver the hospitality we normally provide so that we can make it up to you. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Posted Jan 30, 2017
Hi, most staff was friendly however Patricia in restaurant seemed like she didn't like being there and was clearly disturbed to help us, don't know why but was definitely not happy.
Comment from Hotel Management
Jan 31, 2017 by General Manager, Hotel Management
Thank you for your review of DoubleTree by Hilton Raleigh-Brownstone-University. We are glad you were happy with our service overall but I am sorry that one of our associates impacted your experience in a negative way. Our goal is 100% guest satisfaction, and we will take action so we more consistently meet that goal. We hope you will give us another chance in the future to provide a much better experience. General Manager
5 out of 5
by A verified traveler

Posted Jan 23, 2017 on Hotels
Front desk staff was exceptionally friendly.
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
Thank you for the wonderful review, and most especially the kind comments about our staff at DoubleTree by Hilton Raleigh-Brownstone-University. We strive to provide our guests with an outstanding hospitality and your compliments serve as encouragement to all of us. We hope you will visit with us again the next time your travels bring you to Raleigh. General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Decent Hotel but Could be better

Posted Jan 17, 2017
Rooms were super clean and comfy, albeit small. No fridge - had to rent one for 10$ a day. Coffee in the lobby was 2$ a cup. These aren't a huge deal but it felt nickel and dimed. Parking is terrible - need way more lighting in the lot for safety reasons if not just plain convenience. Staff was kinda apathetic - I thanked the housekeeper for bringing the coffee restocking supplies that didn't get done that day and she just walked away without replying. Front desk was polite but that was it. So mixed review - definitely not a bad place, and a great location but could be way better with just a little effort and/or some small changes.
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
Thank you for taking the time to write a review of our hotel. We are pleased you enjoyed most of your stay and appreciate your comments as they help direct us to areas needing improvement. I will share your feedback with my team as we strive to provide our guests with an outstanding hospitality. We hope you will give us another opportunity to deliver an excellent experience you should always expect from us. General Manager
5 out of 5
by Johanna

Posted Jan 13, 2017 on Hotels
Comment from Hotel Management
Jan 20, 2017 by General Manager, Hotel Management
We appreciate you taking the time to share your wonderful ratings with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to DoubleTree by Hilton Raleigh-Brownstone-University whenever you are in this area. General Manager