Posted Aug 15, 2016 on Hotels
I'm thankful that I used my free night stay for this hotel. I booked it because of the amazing pictures, it looked soothing. This was for our 6th months anniversary. Right away when we pulled up the hill to the hotel we knew it wasn't as advertised.. They had a blue construction layer all around the hotel. there was construction supplies everywhere. As we started walking towards the "Lobby" We found ourselves in tiny room with 4 desks, we got handed a paper saying "Sorry unforeseen water leak we need to turn off water at 10am". This paper didn't have a date on it so it has probably been there for a while. We got our keys and proceeded to our suit. it was a mess I felt like I slept at a construction sight, oh wait I did. The night was average AC was a bit loud so that woke me up a couple of times, other than that the room looked nice, had a microwave empty fridge and a safe. Another reason we booked this hotel was for the "Amazing" breakfast. The promised made on order omelette did not exists, in fact they just started getting Egg and bacon back.. And the mussli just tasted stale and old there was not a single banana in the basket that was not brown and old. Bacon was good so breakfast became OK. I suggest you wait at least another 3-4-5 months before booking this hotel. You may judge for yourself with the pictures.
Comment from Hotel Management
Aug 18, 2016 by General Manager, Hotel Management
Thank you for sharing your review and the details surrounding your recent stay. Please accept my sincere apology for not providing the stay you deserved for such a special occasion. We pride ourselves on offering exceptional service to our guests so I'm sorry you did not experience us at our best. Regardless of renovations taking place, please be rest assured we are taking comments like yours to heart. We can do better at making guest feel comfortable even during improvements. I hope you will give us the opportunity to make it up to you on your next trip to Raleigh. We would love for you to see how wonderful the changes will be that we are making.