Ratings based on 582 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler

under renovation!

Posted Apr 24, 2016
Neither Expedia not the hotel informed us upon booking that the hotel is completely under construction. It was very dusty, our room was hot and stuffy and the air con didn't work properly. We needed to do laundry and were directed to a room on the top floor that was dusty and filled with construction materials that had one washer and one dryer - the dryer didn't work. We booked at an embassy suites in Washington that was also under construction and the hotel called us right away to inform us and give us the option to change to another hotel, this hotel should do the same.
Comment from Hotel Management
Apr 27, 2016 by General Manager, Hotel Management
Thank you for choosing us for your recent accommodation needs and for taking the time to post your review. We are sorry for the minor issues you encountered with our renovation. Thank you for alerting us so we can take the steps to resolve the dryer, and the constructions materials in that area. Our job is to make sure our guests are 100% happy so they will want to return. Please come back and see us the next time you are in the area. Thanks again! Alex Blanco General Manager
1 out of 5
by A verified traveler

Renovation Surprise

Posted Apr 20, 2016
Pros: The staff.
Cons: Inform guests of renovation beforehand. Rooms desperately in need of some spiffing up.
Location: Across from Crabtree Valley Mall.
We wearily dragged in after 10PM to find the hotel was under renovation with the entire atrium a construction zone. There had been no information on that provided at the time of booking. The room was very disappointing - dingy and noisy. The one positive was the staff who were uniformly helpful and cheerful. I would be reluctant to book at an Embassy Suites again.
Comment from Hotel Management
Apr 25, 2016 by General Manager, Hotel Management
Thank you for sharing your review and the details surrounding your recent stay. Please accept my sincere apology for the renovations during your stay. We pride ourselves on offering exceptional service and comfortable accommodations to our guests so I'm sorry you did not experience us at our best. I hope you will give us the opportunity to make it up to you on your next trip to Raleigh. Alex Blanco General Manager
5 out of 5
by David from Roanoke, VA

Conference Stay

Posted Apr 8, 2016 on Hotels
Great happy hour.
Comment from Hotel Management
Apr 12, 2016 by James, Hotel Management
Thank you for being our guest at the Embassy Suites Raleigh – Crabtree while attending the conference. We are glad you loved your stay and enjoyed the Happy Hour. We appreciate your business and look forward to welcoming you back soon! Alex Blanco General Manager
3 out of 5
by A verified traveler

Ghetto

Posted Apr 6, 2016 on Hotels
The hotel was under construction, and I was not aware otherwise I would have not went, while I selected 2 double beds online, when I got there I recieved 1 king size bed, and eating breakfast listening to unedited hip hop with my children present was a major turn off.
Comment from Hotel Management
Apr 10, 2016 by James, Hotel Management
Thank you for staying at our hotel and writing about your experience. On behalf of our team, I apologize for your stay being less than perfect. We appreciate comments such as yours as they will help us improve our service to our guests. Thanks again for your valuable feedback. Please come back and see us again soon so you can see the results of our renovation. Alex Blanco General Manager
4 out of 5
by A verified traveler from Charlotte

Would stay there again

Posted Apr 3, 2016 on Orbitz
Although the hotel is currently undergoing a face lift, my stay was quite pleasant. I would stay there again. Pros: Friendly, courteous staff Manager's reception Breakfast was great Free shuttle service to the mall Proximity to the mall Spacious room Opportunities for Improvement: Indoor pool was not heated Pay a little more attention to details when cleaning restrooms I requested double beds online, but only a king size was available; it might be a good idea to remove the option when booking (especially on the discount websites) so that customers don't have expectations
Comment from Hotel Management
Apr 6, 2016 by General Manager, Hotel Management
Thank you for being our guest at the Embassy Suites Raleigh – Crabtree. We are glad that you were impressed by our friendly associates, the breakfast we served and our complimentary shuttle service. We appreciate you sharing your specifics which need attention, and we ensure you that your constructive feedback will be used to improve our services. We are glad that you enjoyed your overall time with us and that you plan to return. See you soon and safe travels! Alex Blanco, General Manager
5 out of 5
by A verified traveler

Great location and fantastic hotel

Posted Mar 28, 2016 on Hotels
Even with renovations, this hotel was welcoming and a great place to stay for a quick getaway with my daughter. The breakfast was amazing and, when I considered the amount of work in progress, was very well maintained. The personnel were very friendly and the room was clean and the bed was great. I can't wait to stay here again.
Comment from Hotel Management
Mar 31, 2016 by James, Hotel Management
Thank you for taking the time to post this wonderful review of your visit to the Embassy Suites Raleigh - Crabtree. We are so happy that you loved our welcoming associates, breakfast offerings and your well-maintained accommodation as well. Thank you again for being our valued guest, and we look forward to your next stay with us soon. Alex Blanco, General Manager
4 out of 5
by Debra from Atlanta

Meets expectations

Posted Mar 17, 2016 on Hotels
Very comfortable room. Good check-in service.
Comment from Hotel Management
Mar 20, 2016 by General Manager, Hotel Management
Thank you for taking the time to post your review about your visit to the Embassy Suites Raleigh - Crabtree. We are so glad that we were able to meet your expectations, and that you were pleased with your room and our desk service. It was our pleasure to have you as our guest, and we would love to see you again in the future. Alex Blanco General Manager
4 out of 5
by Frankie from Charlotte, NC

Posted Mar 14, 2016 on Hotels
The only problem with our stay was the price. An associate of ours stay the same night same room type but paid $117.00 while we paid $173.00. That is really a huge price difference. However in spite of that we did enjoy our stay. Can't wait till the construction is completed, plan to stay there again.
Comment from Hotel Management
Mar 20, 2016 by General Manager, Hotel Management
Thank you for being our guest at the Embassy Suites Raleigh – Crabtree. We are glad that your overall stay was a pleasant one. However, we appreciate your observations regarding the pricing, but we are glad that it did not detract you from enjoying your overall great stay. We ensure you that we will give you the best price the next time you stay with us. We are also excited about our on-going renovations, and we can’t wait to welcome you back and showcase our revamped property. See you soon and safe travels! Alex Blanco General Manager
4 out of 5
by A verified traveler

Posted Mar 10, 2016 on Hotels
Comment from Hotel Management
Mar 13, 2016 by General Manager, Hotel Management
Thank you for being our guest at the Embassy Suites Raleigh - Crabtree. We are pleased you enjoyed your stay. We value your business and look forward to welcoming you back soon. Alex Blanco General Manager
3 out of 5
by A verified traveler

Embassy Crabtree

Posted Mar 6, 2016 on CheapTickets
Pros: Breakfast was great.
The room was very uncomfortable. Our night sleep was lacking sleep due to the terrible bed we were in. This is unlike Embassy stays we have had in the past.
Comment from Hotel Management
Mar 9, 2016 by General Manager, Hotel Management
Thank you for staying at our hotel and for writing about your experience. We are glad you enjoyed your overall stay and that you liked our breakfast offerings. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we are sorry you found the bed uncomfortable. Our front desk is available 24 hours a day, so we would have been happy to move you to another room at your request. We continually work to improve our facilities, so your comments are appreciated. We hope you give us another chance to serve you better in the future. Alex Blanco, General Manager