Ratings based on 101 Verified Reviews

4.4 out of 5
91% of guests recommend
4.4 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Business Travelers
by A verified traveler from South Carolina

Great amenities, and a huge room!

Posted Nov 9, 2015
Location: In the back of a commercial complex, surrounded by woods. Has a basketball hoop and tennis courts, in addition to the pool, sauna, whirlpool, and gym.
I had a wonderful stay, and would definitely book this hotel again. The heated indoor pool, sauna, and whirlpool were fantastic and just what I needed after a long day on the road. Rooms are a little dated, but incredibly spacious and well-furnished. Would like to have seen flatware or plastic utensils provided in the room since they have a microwave and fridge, but the hotel staff was more than willing to provide silverware and a plate for me. My only negative was that I was in a room below a girl's soccer group, and it sounded like a herd of elephants upstairs for a couple of hours, but I'm guessing that's not a normal experience at this hotel - most guests appeared to be business travelers and airline personnel, as the RDU airport is nearby.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 4, 2015
Pros: The sauna and whirlpool is the best in the area.
Cons: Only improvement is the bed and bedding.
The hotel was exceptional in its appearance and staff responsiveness. The pool/sauna facilities were amazing and the whirlpool is the best in the area. The beds can use an upgrade, but this is the only negative.
3 out of 5
Recommended
for Everyone
by A verified traveler from Gastonia, NC

A disappointing Embassy Suites

Posted Nov 3, 2015
I have been staying at ES for almost 20 years, and this must rate as the worst one I have stayed at. Reason I have returned for so many years is because they have always been consistently great. Tub would not drain, fridge was unplugged and request to have sofa bed made up was "forgotten". Dining furniture looked worn (and some chair seats dirty). Breakfast was good.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 2, 2015
Great location close to Carter Finley stadium. Very good complimentary breakfast. Interior of hotel very clean and spacious
5 out of 5
Recommended
for Everyone
by A verified traveler from Roanoke Rapids, NC

Happy, Comfortable, Very Accommodating Staff

Posted Oct 28, 2015
Friendly Staff, Comfortable Rooms, Relaxing Atmosphere. From the water fall to the Koi fish pond, its a very stress free relaxing environment.
2 out of 5
by A verified traveler from Virginia

Hotel was just okay.

Posted Oct 23, 2015
Pros: The hotel was nice.
Cons: Better manners! M
Location: Business travel
The room was dirty. The majority of the hotel staff was unfriendly and not helpful at all. The room was dirty and upon check in we were not even told where to find the elevators. We were automatically given a smoking room without a choice.
4 out of 5
Recommended
for Everyone
by A verified traveler from T

Posted Sep 7, 2015
Convienient to RDU. Breakfast was good but quite crowded.
Comment from Hotel Management
Sep 15, 2015 by Russ, Hotel Management
Dear T: Thank you for choosing our hotel. Our hotel is minutes from RDU airport. I am sorry that you ran into a crowded breakfast situation. Thank you for the feedback. We are always looking for ways to improve. Thank You Russ Smith General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, FL

We attended a wedding in Raleigh

Posted Jun 15, 2015
We attended a wedding in Raleigh and the reception was held at this hotel. We enjoyed the stay very much..
Comment from Hotel Management
Jun 23, 2015 by Russ, Hotel Management
Dear Miami, FL: First congratulations to the bride and groom. Thank you and your group for choosing us. Weddings are the most fun events that we produce. Thank you for your kind comments. Thank you Russ Smith General Manager
3 out of 5
by A verified traveler from NC

Embassy Suites... really?

Posted Jun 8, 2015
I've never stayed at an Embassy Suites so run down. True indeed I had a smoking room but the smell that greeted me when I first walked in was not fresh at all! The room was outdated, run down, and just overall an awful disappointment. I will never stay at Embassy Suites in Cary, NC ever again!
Comment from Hotel Management
Jun 30, 2015 by Russ, Hotel Management
Dear Guest: Thank you for choosing our hotel. I am sorry that our hotel disappointed you. We are not the newest hotel in the area so we work all the harder at being the cleanest, friendliest and best maintained. I hope you give us another try in the future. Thank you for your feedback. Russ Smith General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from cherokee, nc

Nice staff. Clean room. Wonderful visit.

Posted Jun 8, 2015
We stayed overnight on the way to the beach. The room was clean, cool, and comfortable. Staff was friendly and efficient.
Comment from Hotel Management
Jun 30, 2015 by Russ, Hotel Management
Dear Day Care Worker: Thank you for choosing us and for your very nice comments. I hope you had fun at the beach. Great times! Thank you Russ Smith General Manager