Ratings based on 159 Verified Reviews

3.3 out of 5
66% of guests recommend
3.4 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Feb 21, 2018 on Hotels
Comment from Hotel Management
Feb 22, 2018 by Hotel Management, Hotel Management
Reede, we are so glad you enjoyed your time at Extended Stay America. Thank you for your nice rating, and we look forward to your next visit. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Posted Feb 8, 2018 on Hotels
Comment from Hotel Management
Feb 9, 2018 by Hotel Management, Hotel Management
Thank you for choosing to stay at our hotel. We are sorry for falling short of your expectations during your visit. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver. Sincerely, Hotel management
3 out of 5
by A verified traveler

Good price for a short stay

Posted Feb 6, 2018 on Hotels
I guess that you have to request that someone come in and clean the room while you're there - I never saw housekeeping. It was good to have kitchen appliances, a table and chair, as well as a recliner.
Comment from Hotel Management
Feb 6, 2018 by Hotel Management, Hotel Management
David, we are happy to know you had an overall good stay. Being an extended stay, our housekeeping is done on a weekly basis to respect the privacy of our guests, offering minimal disturbance to their home-like stay, and we are sorry our team did not communicate this at the time of check-in. We hope you will give us another opportunity to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
3 out of 5
Recommended
for Personal Event
by A verified traveler

Posted Feb 5, 2018 on Hotels
Comment from Hotel Management
Feb 6, 2018 by Hotel Management, Hotel Management
Thank you for being our guest and for sharing your feedback. We are happy to know you had an overall pleasant stay. However, we are sorry we missed meeting some of your expectations and regret if any inconvenience caused. Thanks again, and we hope you will visit us when in our area. Sincerely, Hotel Management
4 out of 5
Recommended
for Personal Event
by A verified traveler

Raleigh Extended Stay

Posted Feb 3, 2018 on Hotels
I enjoyed it.
Comment from Hotel Management
Feb 4, 2018 by Hotel Management, Hotel Management
Michael, thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. We appreciate your review and hope to have you as our guest again. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Inconvenience

Posted Feb 2, 2018 on Hotels
My debit charge was charged 4 nights hen I only stayed one night. I had to wait 4 days to get my money refunded which was a big inconvenience
Comment from Hotel Management
Feb 4, 2018 by Hotel Management, Hotel Management
Tiffany, thanks for being our guest. Please accept our sincere apologies for failing to deliver excellent service during your stay, as it is never our intention to disappoint a guest in any way. Your feedback is shared with our team to find out what went wrong and to take appropriate measures to avoid such issues going forward. Please consider giving us another chance, so we can provide you with service you should expect from us. Sincerely, Hotel Management
3 out of 5
by A verified traveler

Posted Jan 29, 2018 on Hotels
i asked for clean towels and never received them.
Comment from Hotel Management
Jan 30, 2018 by Hotel Management, Hotel Management
Sakinah, thank you for staying with us and letting us know you had an overall pleasant visit. That being said, we are sorry for the service issue you experienced while you were here. We take your comments seriously and will use them to ensure we consistently deliver a great visit for future guests. We hope you will choose us again. Sincerely, Hotel Management
5 out of 5
by A verified traveler

Comfortable

Posted Jan 29, 2018 on Hotels
It was good fro the one night I stayed, I would stay again
Comment from Hotel Management
Jan 30, 2018 by Hotel Management, Hotel Management
Roland, thank you for choosing Extended Stay America for your overnight stay. We are glad to read you had an enjoyable time with us. Thanks again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
3 out of 5
by A verified traveler

Old hotel

Posted Jan 17, 2018 on Hotels
The hotel is too old and the lights in the room are too dim!
Comment from Hotel Management
Jan 18, 2018 by Hotel Management, Hotel Management
Junteng, thank you for staying with us. We're sorry our hotel did not meet your expectations and for the issues you experienced with your room. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
1 out of 5
by A verified traveler

Bed Bugs present.

Posted Jan 14, 2018 on Hotels
There were bed bugs in the room.. We captured two and showed the MOD, who acted like he didn't know what bed bugs were..They switch our room to another floor where it smelled like weed and greasy fried food.. The towels we're dirty as was the carpet.. Call Nancy the General Manager who was of no hello and could care less.. I have stayed at this location several times in the past.. NEVER AGAIN
Comment from Hotel Management
Jan 19, 2018 by Management, Hotel Management
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management