Ratings based on 117 Verified Reviews

3.3 out of 5
52% of guests recommend
3.4 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

No ice No cups No wash Clothes in Room

Posted Nov 21, 2017
Pros: the location
I thought I would have a happy stay but it turned into a waste of money. I need a refund. No ice No cups No wash Clothes in Room
Comment from Hotel Management
Nov 23, 2017 by Hotel Management, Hotel Management
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. As we have refrigerators in all our rooms which includes ice trays for your convenience, we do not have ice machines on our property. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler from Ashburn VA

Great Location

Posted Nov 17, 2017
Within walking distance of stores and restaurants
Comment from Hotel Management
Nov 20, 2017 by Hotel Management, Hotel Management
Thank you for your nice feedback. We are glad to know you liked our convenient location and were overall pleased with your stay. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
5 out of 5
by Anita F

Nice stay

Posted Sep 12, 2017 on Hotels
Great location. Large rooms with very open layout.
Comment from Hotel Management
Sep 14, 2017 by Manager, Hotel Management
Anita, on behalf of our team at Extended Stay America, thanks for the excellent review! We are delighted to read you enjoyed our prime location and were impressed with your well-appointed room. Your feedback is much appreciated, and we cannot wait to host you again in the future. Sincerely, General Manager
5 out of 5
by Patricia

Hurricane evacuation

Posted Sep 9, 2017 on Hotels
After many, many hours of driving with two cats in the car, it was such a relief to open the door to a clean, comfortable room.
Comment from Hotel Management
Sep 11, 2017 by Manager, Hotel Management
Patricia, thank you for your fabulous review and letting us know your stay at Extended Stay America was comfortable. It was a pleasure having you as our guest, and we look forward to welcoming you and your pets again in the near future. Sincerely, General Manager
3 out of 5
by TENEKA

Posted Sep 5, 2017 on Hotels
It was ok could have been better
Comment from Hotel Management
Sep 7, 2017 by Manager, Hotel Management
Teneka, thank you for the review and for sharing your experience. We are happy to read that overall you had a nice stay. We appreciate your business and hope you will be back to see us on your next trip. Sincerely, General Manager
5 out of 5
by A verified traveler

Clean/cute pet friendly suite at a great price

Posted Sep 4, 2017 on Hotels
I assumed since I was bringing my dog, that I'd have to settle for a dive or either an over priced hotel. But th is was a clean cute suite at a great price.
Comment from Hotel Management
Sep 6, 2017 by Manager, Hotel Management
Thanks for the wonderful feedback. We are delighted to know you liked our pet friendly hotel and were impressed with the great value we offer. It was such a pleasure hosting you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, General Manager
5 out of 5
by spboria1 from NH

Posted Sep 4, 2017 on Hotels
I loved it
Comment from Hotel Management
Sep 6, 2017 by Manager, Hotel Management
Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and review like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, General Manager
5 out of 5
by Christina

Quiet and comfortable

Posted Aug 28, 2017 on Hotels
Quiet, clean, comfortable. Very large and nice room, great sized kitchen, comfortable bed. Very nice bathroom. Great place to stay with kids. Will stay again on next trip.
Comment from Hotel Management
Aug 30, 2017 by Manager, Hotel Management
Christina, thank you for sharing your amazing comments about Extended Stay America. We are thrilled to read you loved the comfort of your spacious room along with the kitchenette and were impressed with all that we have to offer. Thanks once more for your business, and we look forward to welcoming you back soon. Sincerely, General Manager
5 out of 5
by Deon

Posted Aug 27, 2017 on Hotels
Comment from Hotel Management
Aug 29, 2017 by Manager, Hotel Management
Deon, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of your trip. We hope to welcome you back soon at Extended Stay America. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from NC

Close to shopping centers and restaurants.

Posted Aug 23, 2017
My experience was great. Most of the hotel staff was cordial and I slept like a baby. Room was clean and cozy.
Comment from Hotel Management
Aug 24, 2017 by General Manager, Hotel Management
Kisha, thank you for the wonderful review of Extended Stay America. We are delighted to read you loved our convenient location and your comfortable room. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager