Ratings based on 177 Verified Reviews

3.4 out of 5
58% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from florida

Nice hotel in Raleigh

Posted Sep 9, 2017
Pros: Location service
Cons: N/a
Location: Restaurant near
Excellent staff excellent location, great room clean smoke free
Comment from Hotel Management
Sep 10, 2017 by General Manager , Hotel Management
Bobby, thank you for making Extended Stay America a part of your travel plans. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Reviews such as yours mean a lot! We look forward to welcoming you back. Sincerely, General Manager 
2 out of 5
by A verified traveler

Posted Aug 24, 2017
The hotel wasn't that bad but the people screaming and running on the hall way. Didn't sleep much. The breakfast not that good.
Comment from Hotel Management
Aug 25, 2017 by General Manager, Hotel Management
It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from north carolina

Posted Aug 17, 2017
Great good place to stay try it Zzxxfghhjkkjgffhjkkkjgfgg
Comment from Hotel Management
Aug 17, 2017 by General Manager, Hotel Management
Thank you so much for this kind review of Extended Stay America. We are glad everything went great during your stay and that you thoroughly enjoyed your time with us. We appreciate your recommendation and look forward to welcoming you back soon. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from raleigh NC

My favorite hotel

Posted Jul 8, 2017
I stay at many different hotels, but this one has been my all-time favorite
Comment from Hotel Management
Jul 9, 2017 by General Manager  , Hotel Management
Chris, thank you for returning to Extended Stay America - Raleigh - North Raleigh. There is no better compliment than a guest who keeps coming back time after time. It's wonderful to read that we were able to provide you with an outstanding stay once again. Thanks for your business, and we look forward to your next visit. Sincerely, General Manager 
4 out of 5
Recommended
for Everyone
by A verified traveler

clean and comfy

Posted Jun 29, 2017
Pros: location close t freeway
I've stayed there before and I like the location, easy freeway on and off access
Comment from Hotel Management
Jun 29, 2017 by General Manager , Hotel Management
Thanks for returning to Extended Stay America - Raleigh - North Raleigh and for sharing your nice review. We are glad to know you liked our clean, fresh room and that our location was ideal for your needs. We appreciate your patronage and look forward to many more visits from you. Sincerely, General Manager
2 out of 5
by Kenneth

Posted Jun 20, 2017 on Hotels
Room needs upgrading No bath clothes in room
Comment from Hotel Management
Jun 22, 2017 by Manager, Hotel Management
Kenneth, we're sorry our hotel did not meet your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We value your feedback and will work diligently to make sure we are more consistent in our service levels. It was good to have you here, and we hope you will give us another chance to provide you with a much better experience. Sincerely, General Manager
5 out of 5
by William

Posted Jun 5, 2017 on Hotels
Hotel was clean and well laid out, service was just fine
Comment from Hotel Management
Jun 7, 2017 by Manager, Hotel Management
William, thank you so much for confirming to others that what a great choice Extended Stay America - Raleigh - North Raleigh is! We strive to provide an outstanding experience to all of our guests, and we are delighted to know we accomplished this while you were here. It was our pleasure hosting you, and we hope to be your first choice every time you visit our area. Sincerely, General Manager
5 out of 5
by Lisa

JamesNC

Posted Jun 3, 2017 on Hotels
Great place to stay. Close to Convention Center and at a good price. Breakfast was only grab items so I was disappointed in that but over all good.
Comment from Hotel Management
Jun 5, 2017 by Manager, Hotel Management
Lisa, thank you for the feedback regarding your stay at Extended Stay America - Raleigh - North Raleigh. We are delighted to read you enjoyed our location and the great value we offer. That being said, we regret our grab-and-go breakfast was not to your liking. I will share your feedback with my food & beverage team. We look forward to hosting you again when in our area. Sincerely, General Manager
1 out of 5
by Vinesh

Bad

Posted Jun 2, 2017 on Hotels
Awful room with dirty linens. Place not well maintained. Could definitely improve a lot
Comment from Hotel Management
Jun 3, 2017 by Manager, Hotel Management
Vinesh, we sincerely apologize for not living up to our commitment of providing a clean and well-maintained accommodations during your stay. We have shared your feedback with appropriate individuals in our organization in an effort to improve our facilities and service levels moving forward. We regret the inconvenience caused, and please visit us again so we can restore your faith in our hotel. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte, NC

Very close to local dining and other retail.

Posted May 24, 2017 on Orbitz
Pros: Location, quiet environment plus free WIFI and morning coffee with liquid Coffeemate French Vanilla creamer. My favorite!!
Cons: Heavier blanket
From the first time I walked into the Front Reception, I was made to feel welcome! Angela was on duty at the time I arrived, and was exceptionally friendly and helpful to me. Great employee!!
Comment from Hotel Management
May 26, 2017 by General Manager, Hotel Management
Thank you so much for the great feedback regarding your stay at Extended Stay America - Raleigh - North Raleigh. Making sure that each guest's stay is flawless is what we strive for every day, so we appreciate your compliments for our location which was convenient for your needs and the exceptional service from Angela, our Front Desk staff. I will share your praises with her. We hope you are already planning another trip our way. Sincerely, General Manager