Dear Philip, Thank you for sharing your feedback about your recent stay. We understand that a slower check-in process can be frustrating, and we are sorry to read you had several issues during your stay. Your satisfaction is important to us, and we're committed to ensuring this is not a recurring issue as we always strive to enhance our overall guest experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Victor, Thank you for choosing us and sharing your feedback. We're delighted to hear that Maria at the front desk left a positive impression on your stay. Providing respectful and helpful service is a top priority for our staff. We appreciate your kind words about her and her commitment to maintaining a clean environment. Your feedback is valuable, and we hope to welcome you back for another enjoyable experience in the future.Sincerely,Hotel Management

Dear Karese, We are very sorry for any stress caused to you while staying with us. First impressions are essential; therefore, we regret that the start of your visit was not positive. We certainly understand your disappointment and the frustration you must have felt. We will take this up with the appropriate individuals to improve going forward. In response to your review, we will instruct our staff to double-check the rooms before allocating them to the guest. We welcome the opportunity to provide you with the exceptional stay you deserve whenever you are back in the city.Sincerely,Hotel Management

Dear Dhontaye, Thank you for choosing us and sharing your feedback. We're genuinely sorry to hear about your experience during your recent stay. Your feedback is valuable, and we apologize for any inconvenience you encountered. We aim to provide a clean and comfortable stay for every guest. Your feedback is essential, and our team is committed to addressing them with our housekeeping team. We are continuously working to improve our services and maintain the quality and cleanliness of our accommodations. We appreciate your input and hope you will give us another opportunity to provide a better experience in the future.Sincerely,Hotel Management

Dear Martha, Thank you for sharing a review of your visit. We apologize for the cleanliness and noise issues that compromise your stay. It's important that our guests have a comfortable and enjoyable stay, and it seems we fell short of that this time. We appreciate your feedback, and we will work on addressing these issues to ensure a better experience for our guests in the future. Thank you for your valuable input, and we hope you consider giving us another chance to provide you with an improved stay on your next visit.SincerelyHotel Management

Dear DEMETRIUS, Thank you for choosing us and sharing a review of your stay. We're delighted that you found our rooms comfortable at Extended Stay America. Your kind words about the surrounding area are appreciated. We strive to make your experience enjoyable and look forward to welcoming you back in the future!SincerelyHotel Management

Dear Constantin, Thank you for taking the time to share your experience. We're genuinely sorry to hear about your disappointing experience. We understand your concerns, and it's regrettable that the stay didn't meet your expectations. We aim to provide a safe, clean, and welcoming environment for all guests, and we apologize for falling short in your case. We appreciate your feedback, and it will help us make improvements. We hope you give us another chance in the future to provide a better experience. Your feedback is valuable to us, and we're committed to ensuring a positive stay for all our guests.Sincerely,Hotel Management

Dear DEMETRIUS, Thank you for choosing us. We're thrilled that Extended Stay America in Raleigh offered you the best studio with a great price, an ideal location, and a sense of privacy and safety. Your positive feedback is much appreciated, and we look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management

Dear Tawana, Thank you for choosing us and writing feedback about your check-out experience. While we regret any wait time, we appreciate your patience and understanding. We aim to ensure a smooth departure process for our guests, and we'll consider your input to improve this aspect. We hope the rest of your stay met your expectations, and thank you for sharing your experience with us.Sincerely,Hotel Management

Dear Bray, Thank you for mentioning how much you enjoyed our helpful and friendly staff, and we certainly appreciate your compliments on our clean and comfortable rooms. However, we hope you will accept our apologies for not meeting your expectations. We value your feedback as we constantly strive to improve our guest experience. We appreciate you choosing us for your visit to the area and hope to accommodate you again so we may provide you with the perfect stay you deserve.Sincerely,Hotel Management

Dear JUAN, Thank you for the feedback. Our guests should have a pleasant and comfortable stay at our hotel, including clean and well-maintained suites. Therefore, we apologize for the inconvenience caused by moving to a new room and understand that this did not meet your expectations. Rest assured that we will address your concerns adequately. Furthermore, we take safety precautions very seriously and will have our property engineer inspect your guest room. Thank you again for bringing this to our attention, and we would love the opportunity to host you again on your next visit to the area.Sincerely,Hotel Management

Dear Diane, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Dear Miguel, Thank you for choosing us. We apologize for the cleanliness issues you encountered. Our housekeeping team actively looks and cares for the entire hotel with rooms for their cleanliness, upkeep, and comfort. But we regret if we missed anything; we will address this with our team to review on a priority basis. Our front desk team is always available to help you, and we shall check with them if they still need to include anything. Although your experience is not typical, we have room to improve, and you are assured that we will. Please allow us to make it up to you on another visit.Sincerely,Hotel Management

Dear Niyah, Thank you for sharing your thoughts on your recent stay with us. We deeply regret that your stay at our hotel did not meet your expectations regarding cleanliness and comfort, and we apologize for any inconvenience caused by the need to move to new rooms. Our goal is to ensure that all of our guests have a pleasant experience, and we apologize for falling short in your case. Your feedback has been shared with our housekeeping team for immediate review and action. Thank you for sharing your feedback; we hope you will return and stay with us again soon for the visit you deserve.Sincerely,Hotel Management

Dear Jordan, Our team would like to apologize for the hotel not meeting your expectations. We take your concerns seriously, particularly regarding the cleanliness of the premises, which is of utmost importance to us. We will discuss this issue with our housekeeping staff to prevent such incidents from occurring in the future. We hope you will give us another chance to serve you and provide you with a more satisfactory experience soon.Sincerely,Hotel Management

Dear ROSE, On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing our guests with clean, comfortable, and well-maintained suites; therefore, we sincerely apologize this was not your experience. We have shared your comments appropriately and hope you give us another opportunity to provide you with the flawless stay you deserve! Sincerely,Hotel Management

Dear Patricia, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Nancy, Thank you for the review. We sincerely apologize for the service and housekeeping issues you experienced. Your valuable remarks are shared with our team for quick review and action. For future reference, please know our housekeeping services are conducted weekly to respect the privacy of our guests staying for more extended periods. However, we are always happy to provide this service at your request for a minimal fee. Your feedback has been shared with our front desk staff to ensure we communicate our services to every guest. Thank you again for sharing, and we hope to see you soon. Sincerely,Hotel Management

Dear John, Thank you for dedicating the time to share your feedback. Our guests' comfort is always our top priority; therefore, we apologize for not properly servicing your room. Your feedback will be shared with our housekeeping department for review and action. If you plan to revisit our city, we hope to have the chance to enhance your stay.Sincerely,Hotel Management

Dear Glen, We are sorry that you couldn't stay with us this time. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely,Hotel Management

Dear Roger, Thank you for your review. We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. Moreover, we are sorry that our front desk team fell short of providing the excellent service we strive for daily. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. We are reviewing these instances with the concerned team to correct this and avoid future inconveniences. We hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Management

Dear David, We were disappointed to read about your experience. We make every effort to provide the accommodations requested based on availability; therefore, we apologize for not meeting your expectations. We hope to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management

Dear Alice, It is disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. Our front desk team is always available to help you. Please accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management

Dear Jason, We appreciate your patronage and your feedback. We are glad that you had a satisfactory stay, and we hope you will come back so we can provide you with the exceptional experience for which we are known. It was our pleasure hosting you, and we look forward to your next visit.Sincerely,Hotel Management

Dear Frederick, Thank you for taking the time to share your comments. We aim to provide every guest with the exceptional experience expected of us; however, we failed to do so, and we apologize for the mentioned concerns that have kept you from having an outstanding stay. We've shared these issues with the appropriate individuals, and we're following up to figure out where we went wrong and how we can enhance our service to our guests. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear Erasmus, Thank you for choosing us. We apologize that our housekeeping staff overlooked some areas in your room preparation that do not meet our standards; therefore, we are very disappointed that this was your experience. Our team is ensuring this does not happen again, and we are grateful for your patience while with us. Thank you for your feedback, and it was a pleasure to have you as our guest, and we hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management

Dear Alicia, Thank you for sharing your feedback. We are genuinely sorry for the issues you experienced with your reservation and even more so for how it was handled. We will discuss your comments with our team members to ensure this does not happen again. Thank you for bringing this to our attention; we are grateful for your patience. We hope you will allow us to make this up to you and demonstrate the hospitality you deserve on your next visit to this part of the city.Sincerely,Hotel Management

Dear Adela, Thank you for being our guest and sharing your experience with fellow travelers. We are pleased everything went great for you during your visit and that our convenient location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay.Sincerely,Hotel Management

Dear Reginald, We were disappointed to read about your experience and apologize for the issues. Please be assured we will take appropriate action where necessary, and we are very grateful for your feedback. Reviews like yours are invaluable to our hotel as we continuously strive to improve our guest experience. Sincerely,Hotel Management

Dear Shentile, We are sorry for your concerns. Although your experience is not typical, we have room to improve. Please be assured that we will take appropriate measures with our team members and train them to handle such situations better. We hope you will allow us to make it up to you on another visit.Sincerely,Hotel Management

Dear Louis, thank you for sharing your feedback. We apologize that your room was not ready upon your arrival and for any frustration and inconvenience this caused. We do everything possible to honor requests; however, depending on our occupancy, it is not always possible. Again, we apologize for the issues you encountered. We hope you will consider a return visit so we can make it up to you. Sincerely,Hotel Management