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Reviews of Fairfield Inn & Suites by Marriott Durham Southpoint

2.5 out of 5
Fairfield Inn & Suites by Marriott Durham Southpoint
7807 Leonardo Dr, Durham, NC

Reviews

8.4

Very Good

Rating 10 - Excellent. 331 out of 666 reviews" "
Rating 8 - Good. 191 out of 666 reviews" "
Rating 6 - Okay. 78 out of 666 reviews" "
Rating 4 - Poor. 31 out of 666 reviews" "
Rating 2 - Terrible. 35 out of 666 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Tyja

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 3 nights for Dreamville fest and everything was great aside from them never cleaning our room. We had to go down every night when we got back for new towels. I even asked for a large trash bag because they didn’t empty our trash either.
Stayed 3 nights in Apr 2024

10/10 Excellent

Kara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Conovia

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay. I was very comfortable and felt safe. The manager on duty Mr. Taylor was sooo nice and informative.
Stayed 2 nights in Jan 2024
Response from Fairfield Team on Feb 19, 2024
Thank you for your feedback. We will make sure to recognize Mr. Taylor

10/10 Excellent

Tod

Stayed 1 night in Dec 2023
Response from Fairfield Team on Feb 19, 2024
Thank you for your feedback

8/10 Good

chauncey

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Breakfast could be better
Stayed 2 nights in Jan 2024
Response from Fairfield Team on Feb 19, 2024
Thank you for your feedback

4/10 Poor

Megan, Greenville

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We were very pleased with the location and convenience of staying at this hotel. The biggest downside was that they had no hot water which, as you can imagine, is a HUGE inconvenience. This should be an absolute necessity, especially when booking a room at a 4-star hotel. While we were hoping to have a relaxing evening/night before heading to Duke Hospital for what will be a very stressful day, we had no such luck.
Stayed 1 night in Jan 2024
Response from Fairfield Team on Feb 19, 2024
We apologize for the inconvenience; we take your feedback very seriously and are addressing this issue to ensure that it was an isolated occurrence. We appreciate your feedback.

8/10 Good

Charles

Stayed 1 night in Jan 2024
Response from Fairfield Team on Feb 19, 2024
Thank You for your feedback

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Clean comfortable room. Friendly helpful staff. Great breakfast. Will stay again.
Stayed 1 night in Jan 2024
Response from Fairfield Durham Team on Feb 19, 2024
Thank you for your feedback!

10/10 Excellent

Dakeita, Granite quarry

Stayed 1 night in Jan 2024
Response from Fairfield Durham Team on Feb 19, 2024
Thank you for your feedback

8/10 Good

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean, fresh and comfortable.
Stayed 1 night in Jan 2024
Response from Fairfield Durham Team on Feb 19, 2024
Thank you for your feedback

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Fairfield Durham Team on Feb 19, 2024
Thank you for your feedback!

2/10 Terrible

Lauren

Disliked: Cleanliness
Hotel charged my card for “no show” and will not refund. I was only a no show because I was in the ER and admitted to the hospital. All I asked them to do was to transfer the reservation to a new night. Too bad, now I will never EVER stay there because of poor customer service.
Stayed 1 night in Nov 2023
Response from Fairfield Team on Nov 29, 2023
Dear guest,We are sorry to hear about your situation and apologize for not being able to solve the issue to your satisfaction. As you may or may not know, we do not give complimentary same-day cancellations. We also do not have the authority to change a 3rd-Party reservation here at the property. Most hotels unfortunately receive a lot of same-day cancellation requests for many different, serious reasons. Given the fact that we have no ability or right to verify the reasons given to us, we have to take an objective approach to our policy. I am truly sorry that in this situation, we were not able to give you the resolution you requested.Thank you for your inquiry.

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My 10 year old daughter and I stayed thanksgiving night and Friday night. Our stay was great overall but I have two complaints! The indoor pool water temperature was not warm enough for even the kids to swim in and they had no towels in the pool area! Second issue was that my room 312 had a very loose toilet seat and I stopped at the front desk our first day to inform the staff! Nothing was done about either issue, the most important being the toilet seat issue!
Stayed 2 nights in Nov 2023
Response from Fairfield Team on Nov 29, 2023
Dear Guest,Thank you for letting us know about your stay. I assure you that we will address your specific issues with the hotel leadership teams and work to better handle these types of issues in the future. Thank You

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We wanted a Hotel close to Duke Southpoint that offered breakfast. This fit for us.
Stayed 1 night in Nov 2023
Response from Fairfield Team on Nov 22, 2023
Thank you for staying with us! We hope to see you again soon.

10/10 Excellent

Hans

Stayed 1 night in Oct 2023
Response from Fairfield Team on Nov 22, 2023
Thank you for your review. We hope to see you again when you are in our area!

8/10 Good

Carl, Johnson City

Stayed 1 night in Oct 2023
Response from Fairfield Team on Nov 16, 2023
Thank you for staying with us and for your review!

10/10 Excellent

Cynthia

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience. The room was clean, the bathroom well stocked. Enjoyed breakfast. Very nice facility. Will stay again
Stayed 1 night in Sep 2023
Response from Fairfield Durham Team on Sep 26, 2023
Thank you for staying with us! We hope to see you again soon.

10/10 Excellent

Keith

Stayed 1 night in Sep 2023
Response from Fairfield Durham Team on Sep 27, 2023
Thank you for choosing to stay with us! We hope to see you again soon.

10/10 Excellent

Margie

Stayed 1 night in Sep 2023
Response from Fairfield Team on Sep 8, 2023
Thank You! We hope to see you again!

10/10 Excellent

Keith

Stayed 1 night in Sep 2023
Response from Fairfield Durham Team on Sep 26, 2023
Thank you for staying with us and we hope to see you again soon!

8/10 Good

Janice, Woodstock

Liked: Cleanliness, staff & service, amenities
It was good place to stay.
Stayed 2 nights in Sep 2023
Response from Fairfield Team on Sep 11, 2023
Thank you for staying with us. We hope to see you again soon!

10/10 Excellent

Teresa

Traveled with family
Liked: Amenities
Absolutely lovely stay. The staff was fantastic and the gentleman that oversees the breakfast is a true professional. You can stay at a different place but it’s going to cost more definitely. Proximity to anything in the triangle is relatively easy from here also!
Stayed 1 night in Sep 2023
Response from Fairfield Team on Sep 5, 2023
Thank You for staying with us and we hope to see you again soon!

4/10 Poor

Debbie

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Bed was really uncomfortable, it was like sleeping on a rock. Also, room smelled like cat pee.
Stayed 2 nights in Aug 2023
Response from Fairfield Team on Aug 31, 2023
We are truly sorry that your stay was less than expected. We will review your comments with our team and do our best to improve in the areas you mentioned.Thank You

10/10 Excellent

Sommer

Stayed 1 night in Aug 2023
Response from Fairfield Team on Sep 15, 2023
Thank you for staying with us. We hope to see you again soon!

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was good but staff was outstanding. From the front desk to housekeeping to the breakfast staff, everyone was kind, friendly, and hard working. Highly recommend!
Stayed 2 nights in Aug 2023
Response from Fairfield Team on Aug 31, 2023
Thank you for choosing to stay with us! We hope to see you again when you come back to our area.Thank You,

10/10 Excellent

Melissa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a clean nice place. The pool was nice and so were the employees . My only small complaint was that the air conditioner was very loud and made it hard to sleep. THE Breakfast was also nice and the employees were very pleasant and helpful.
Stayed 1 night in Aug 2023
Response from Fairfield Durham team on Aug 23, 2023
Thank you for staying with us and for your feedback!

10/10 Excellent

Trina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was very friendly. Hotel was conveniently located. Pool was nice. Breakfast was exceptiponal
Stayed 1 night in Aug 2023
Response from Fairfield Durham team on Aug 23, 2023
Thank you for choosing us! We hope to see you again soon.

8/10 Good

Angnettia

Traveled with family
Liked: Cleanliness, staff & service, amenities
The property was nice and quiet. The only issues we had was our TV didn’t work and our air didn’t work but they did send someone to fix the air but we never had the TV to work.
Stayed 1 night in Aug 2023
Response from Fairfield Team on Aug 16, 2023
Thank you for staying with us, and for providing feedback. We apologize for the TV issues you had, and we will certainly have that rectified.

4/10 Poor

Shane

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
The AC quit, and had to have a maintenance man to come in the middle of the night
Stayed 1 night in Aug 2023
Response from Fairfield Team on Aug 7, 2023
We are terribly sorry that you encountered an issue with your AC. It is always unfortunate when systems break down or stop working. Even when uncontrollable events such as this happen, we always try to do our best to take care of it as soon as possible. Thank you for staying and for letting us know about your issue.

10/10 Excellent

Vinette

Stayed 2 nights in Jul 2023
Response from Fairfield Durham Team on Aug 23, 2023
Thank you for choosing us! We hope to see you again soon.

10/10 Excellent

ELIZABETH

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Clean and very accessible. Enjoyed our stay
Stayed 1 night in Jul 2023
Response from Fairfield Team on Aug 3, 2023
Thank you for staying with us! and we appreciate your kind feedback. Hope to see you again when you come back to Durham.

8/10 Good

Dr. Lashaunda

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Overall, the property was decent. The room had a stinch in it when we walked in and one of the comforters was quite dingy compared to the other bed and the seam was dirty. However, the employees were excellent both days and on all shifts. This includes the front desk, housekeepers, and maintenance man.
Stayed 2 nights in Jul 2023
Response from Fairfield Team on Jul 31, 2023
Thank you for letting us know about your stay. We will discuss the good and not so good with our leadership team and applicable staff. We hope to see you again!

2/10 Terrible

Adam

Traveled with family
Disliked: Cleanliness, staff & service
Room smelled awful. AC didn’t work
Stayed 1 night in Jul 2023
Response from Fairfield Team on Jul 24, 2023
We are truly sorry and disappointed to hear about the issues that you had. Guest satisfaction is something we take very seriously and will look into your stay and take care of those issues immediately. Thank you for your review.

6/10 Okay

Zella

Traveled with family
Liked: Room comfort
Disliked: Cleanliness
I was not informed, nor would I have been pleased if I were informed about the lack of room service— dirty towels not picked up and clean replenished, trash cans not emptied, nor bed made. The toilet paper was such a LOW grade—not Marriott’s expected quality by far. When arriving back to room after being gone all day and finding everything in disarray is quite disappointing. I look forward to a restful night not one that I am informed at 11:30pm I can come down to desk and get clean towels if I want them. This is not Marriott!!!!!
Stayed 2 nights in Jul 2023
Response from Fairfield Team on Jul 17, 2023
We are saddened to hear about your room service experience. We simply follow Marriott's room service model which states that we clean stayovers every other day. If a guest checks in on a Friday, the room would not be serviced until Sunday. Should a guest need service, they may request it and it will be performed. This model has been in place since mid 2022. Premium Hotels, excluding Resorts, will offer Daily ServiceSelect and Extended-Stay Hotels will offer Every-Other-Day ServiceLuxury Hotels/Resorts and Premium Resorts will offer Daily Full Clean Service

8/10 Good

Jay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday visit
There should be a noise curfew in the lobby. A fan would be nice in the bathroom. A nightlight in the bathroom as well. TV stations didn’t work well. All in all, it was a nice stay. One of our favorite hotels when we travel to Durham.
Stayed 4 nights in Jun 2023
Response from Fairfield Team on Jul 4, 2023
Thank you for staying with us. We will address the issues you mentioned with our leadership team to ensure that we don't have these same issues in the future. Thank you for your feedback.

6/10 Okay

Ester

Business traveler, Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The hotel was in a good location. Our room was not very clean!
Stayed 1 night in Jun 2023
Response from Fairfield Team on Jun 28, 2023
Thank you for your patronage and for your feedback. We promise to do our best to improve and we hope you decide to give us another chance if/when you are in the area.

10/10 Excellent

Gail, Wilmington

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I called in the morning to request that the shower in my room be handicap accessible. Mr. Leonard went above and beyond to honor my request which my stay that much nicer.
Stayed 1 night in Jun 2023
Response from Fairfield Inn Team on Jun 19, 2023
We are so glad you chose to stay with us and we look forward to seeing you again!

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great with our stay! I really appreciate that they had turkey sausage available.
Stayed 1 night in Jun 2023
Response from Fairfield Team on Jun 16, 2023
Thank you for staying with us! We hope to see you again

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Fairfield Durham Team on Jun 12, 2023
Thank you for choosing to stay with us!

4/10 Poor

Patricia

Not to bragg about
I expected a better service not employees ignoring their customers. There was no free coffee or tea available in the lobby. I had better service at less expensive hotels than this one. Dated rooms and bathrooms. Breakfast was ok.
Stayed 1 night in Jun 2023
Response from Fairfield Durham Team on Jun 5, 2023
Without knowing the specifics about your encounter, I cannot respond appropriately. I will say that our goal is to always respond and address every guest with great service and intentions. Also, we have complimentary coffee and tea in our lobby daily from 6:30am - 10:00am. Complimentary coffee packs and a coffee maker are located in every guest room as well. You are correct, that we do not provide "all-day' complimentary coffee. The Marriott brand has several awesome full-service brands as well as select-service brands with more offerings for you to explore in the future. Thank you for staying with us and for your review.

10/10 Excellent

rose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star
Stayed 1 night in May 2023
Response from Fairfield Team on May 23, 2023
Thank you for choosing to stay with us. We hope to see you again soon!

10/10 Excellent

patrick

Stayed 1 night in May 2023
Response from Fairfield Team on Jun 5, 2023
Thank you for staying with us. We hope to see you again!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Staff members were all friendly, at least 5 inquired about our stay during breakfast/checkout alone. Check in was seamless, and Alexis even asked us preferences when assigning our room. When the staff is happy, it shows.
Stayed 1 night in Apr 2023
Response from Fairfield Durham Team on Apr 5, 2023
Thank you so much for staying with us! We hope to see you again soon.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Fairfield Team on Apr 4, 2023
Thank you for staying with us. We hope to see you soon!

2/10 Terrible

Deandre

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst customer service I have ever experienced in my life! Manager does not call you back so they clearly don’t care about their customers, Expedia is just as bad and I will never use either of them ever again in my life!
Response from Fairfield Management on Apr 11, 2023
I apologize for the issues that you had with your reservation. We have processed a refund for all charges incurred at our property for this reservation.

10/10 Excellent

Jeffrey

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jack was very helpful and the place was very clean and quite. there was an issue with the Expedia bill in the beginning.
Stayed 2 nights in Mar 2023
Response from Fairfield Inn Team on Mar 16, 2023
Thank you for staying with us! We hope to see you again if you are ever in the area.

10/10 Excellent

christeen

Stayed 1 night in Feb 2023
Response from Fairfield Durham Team on Mar 27, 2023
Thank You for staying with us. We hope to see you again soon!

6/10 Okay

David

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Mar 2023
Response from Fairfield Durham Team on Mar 7, 2023
Thank you for staying with us

8/10 Good

William

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Visit for UNC game
Was a very nice hotel. Really liked the shampoo and conditioner and body wash in the shower. Breakfast was good. We did find a dead roach in our room though.
Stayed 1 night in Feb 2023
Response from Fairfield Durham Team on Mar 1, 2023
Thank You for your business, we hope to see you again soon.

10/10 Excellent

Lenell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Fairfield Durham Team on Feb 22, 2023
Thank you for staying with us! We hope to see you again.