Reception

Reviews of Four Points By Sheraton Raleigh Durham Airport

3 out of 5
Four Points By Sheraton Raleigh Durham Airport
1200 Claren Circle, Morrisville, NC

Reviews

8.6

Excellent

Rating 10 - Excellent. 306 out of 546 reviews" "
Rating 8 - Good. 150 out of 546 reviews" "
Rating 6 - Okay. 46 out of 546 reviews" "
Rating 4 - Poor. 22 out of 546 reviews" "
Rating 2 - Terrible. 22 out of 546 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sherer

Liked: Amenities
O
Stayed 1 night in Apr 2024

10/10 Excellent

Brandon, Houston

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and staff are great!
Stayed 2 nights in Apr 2024

10/10 Excellent

Kelly

Stayed 2 nights in Feb 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
I will stay again in the future awesome staff and quiet! Love it!
Stayed 1 night in Feb 2024

10/10 Excellent

Jacqueline

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean but breakfast I rated as poor.
Stayed 1 night in Feb 2024

2/10 Terrible

Carrie

Stayed 1 night in Dec 2023

10/10 Excellent

Rico

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Nov 2023

10/10 Excellent

Donna M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean. Had nice buffet breakfast. Close to the airport and had shuttle available.
Stayed 1 night in Oct 2023

10/10 Excellent

pan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay in a clean Room
Great hotel. Very clean and rooms were nice a big. Beds were not the greatest but not the worse either.
Stayed 1 night in Oct 2023

10/10 Excellent

Daisy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Lindsey

Traveled with group
Liked: Cleanliness, staff & service, amenities
They property was great staff was friendly, we got back to the hotel after a concert around 12:30 AM and was told there was no running water and wouldn’t be till the next day, all we wanted to do was take a shower. This also meant no breakfast, we were hoping to eat and get on the road early the next morning. We were told that the room would be comped since the inconvenience, we were told the manager would reach out later with that information so just waiting on that. If that were true, I’d rate the hotel higher.
Stayed 1 night in Sep 2023

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

4/10 Poor

David

Stayed 1 night in Jul 2023

8/10 Good

CARL, BOARDMAN

Stayed 1 night in Jun 2023

10/10 Excellent

Heather

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, clean and quiet
Stayed 1 night in Jun 2023

10/10 Excellent

Sarah

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean! Staff was very polite! Would certainly stay again!
Stayed 1 night in Jun 2023

6/10 Okay

Verified traveler

Traveled with family
Got broke into overnight
The stay was ok. Vehicle got broke into overnight in the parking lot. Kinda a ruined vacation. Rained inside vehicle in the night. Thought four points Sheraton would be safe. Definitely not.
Stayed 1 night in May 2023

8/10 Good

David

Stayed 1 night in May 2023

8/10 Good

Chelsea

Stayed 2 nights in May 2023

10/10 Excellent

Jesse

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
We had a nice stay. The beds slept great, and the room was very quiet. We did not like that the curtains did not close. The blinds did little to keep out the light at night. It looked like the lights were on dim all night. We were very unimpressed with the breakfast. It was expensive (12.99) when it should have been free. It would have costed $25 for two of us if we chose to get it. It was cereal, bagels, toast, eggs, turkey sausage and frozen potatoes. We walked next door to Bojangles each morning and fed our group of three for $10. It was located next door to Hooters, Bojangles, and Texas Roadhouse. For that reason everything was close enough to walk to and we did not really have to leave the hotel area to go out for meals. I would stay here again in a heartbeat. It was nice, quiet.and had a small, heated pool big enough to satisfy the kids.
Stayed 2 nights in Mar 2023
Response from Dipesh on Mar 27, 2023
Absolutely remarkable to hear that you enjoyed your stay and we really appreciate all the great feedback.

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was quick and pleasant. King room was spacious and clean.
Stayed 1 night in Mar 2023

10/10 Excellent

Colette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great airport hotel.
Stayed 1 night in Feb 2023

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Feb 2023

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

4/10 Poor

Justine

Traveled with family
Not pet friendly
got this hotel room for my son ... no where on this website i that saw said it wasnt pet friendly.. didnt see anything until my son was on his way and couldn't bring his dog in him and his brother took shifts in the car woth the dog so they could sleep and stuff
Stayed 1 night in Dec 2022

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Gary, Summerville

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice new property with pleasant staff. It's at the airport, so there is airplane noise. I expected a little more?? for the price. Not bad, not exceptional

10/10 Excellent

Mark

Liked: Property conditions & facilities
Clean comfortable stay
Stayed 1 night in Oct 2022

6/10 Okay

Tona

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient. Check-in clerk did not talk. No welcome greeting. No instructions....NOTHING.
Stayed 1 night in Oct 2022

10/10 Excellent

Christian

Stayed 1 night in Oct 2022
Response from Dipesh Surati on Oct 28, 2022
Thank you for your feedback, this will be shared with my entire guest service team.

8/10 Good

DIANE, Castle Hayne

Business traveler
Liked: Cleanliness
Convienent to work place
Stayed 2 nights in Oct 2022
Response from Dipesh Surati on Oct 28, 2022
We delighted to hear that our location was perfect your recent visit to the Raleigh/Durham area.

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, room comfort
It was great, also a great location with restaurants located nearby. Great meeting room and facility.
Stayed 4 nights in Oct 2022
Response from Dipesh Surati on Oct 28, 2022
Thank you James for the great review, lookin forward to having you back to stay with us.

8/10 Good

Maria, Brambleton

Stayed 1 night in Oct 2022

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Clean, comfortable beds, good onsite breakfast option. Nice hotel!
Stayed 2 nights in Oct 2022
Response from Dipesh Surati on Oct 28, 2022
Thank you Stephan for the great feedback, I will make sure to share this with my entire staff.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very satisfied
Stayed 1 night in Oct 2022
Response from Dipesh Surati on Oct 28, 2022
We couldn't ask for anymore, we are truly grateful your feedback and business.

6/10 Okay

karen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The rooms where spacious and bed was very comfy. close to what we needed. The breakfast was riduclous. It looked like a standard buffet breakfast at best and they were chariging 15$ for it We did not realize there was a charge for it until we started serving ourselves. Would not have paid 15$ for a hotel buffet breakfast with minimal warm food even.
Stayed 1 night in Oct 2022
Response from Dipesh Surati on Oct 28, 2022
We are sorry that you felt our breakfast was not up to your standards, I will be sure to share this with my food and beverage team, and see what we can improve.

10/10 Excellent

Edna F

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
bathroom needed exhaust fan
Stayed 1 night in Sep 2022
Response from Pesh on Sep 12, 2022
Edna we have centralised exhaust system throughout the hotel, but I really appreciate the great feedback. Dipesh Surati, Property General Manager

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Dipesh on Sep 12, 2022
Thank you so much for taking the time to share this great rating and review.

10/10 Excellent

Mary Jane, Sneads Ferry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We checked in late at night due to a power outage, front desk was friendly and quick to get us our room. Clean and comfortable room.
Stayed 1 night in Jun 2022
Response from Dipesh Surati on Jun 20, 2022
Ms/Mrs Elizabeth We are extremely thankful for your feedback and I am looking forward to sharing it with my staff. If you are ever back in the area, we will be delighted to have stay with us again.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Dipesh on May 31, 2022
We are delighted to have your feedback Kevin. Hopefully when you are back in the area, we will have you visit us again.

8/10 Good

Melissa

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
There was no soap or shampoo in the room
Stayed 1 night in May 2022
Response from Dipesh on May 10, 2022
Melissa, I am truly sorry for this to take place at our establishment. There is no excuse for these REQUIRED items not be replenished in your room. I will share this with my room attendant team and department supervisor, to rectify this oversight moving forward. Again, I ask for you to accept our sincere apology on behalf of the Four Points RDU, and hopefully this will not refrain you from selecting our hotel for accommodation needs future, when in Raleigh Durham area. Please feel free to ask for me before booking your next reservation. Dipesh Surati Property GM

2/10 Terrible

Monica

Traveled with family
Disliked: Amenities
The stay was not good and unfortunately was not able to rest do to the loud disturbance throughout hotel
Stayed 1 night in Apr 2022
Response from Dipesh Surati on May 10, 2022
We are truly apologetic for experiencing an unsettling and loud environment while staying at our establishment. It is our priority to provide a calm, relaxing and quit environment for all of our guest that select our hotel. I will share this feedback with our banquet and operations team, and lead them in the correct direction to manage and facilitate noise and disturbance moving forward. Hopefully you choose to stay with us at the Four Points RDU again, to see our operating improvements and overall making your stay with us a positive guest experience. Again thank you so much for sharing your feedback with me, Dipesh Surati Property GM.

10/10 Excellent

Jennifer

Stayed 1 night in Apr 2022
Response from Dipesh Surati on May 10, 2022
Jennifer We are delighted that you enjoyed your visit in the Raleigh/Duraham area and selecting our hotel for your accommodation needs. I will share this positive feedback with my Four Points team, as they will thrilled on knowing that we were able to meet your every need, and provide a memorable experience for you. Again thank you so much Jennifer for taking the time for sharing this wonderful feedback with us.

10/10 Excellent

Angie

Stayed 1 night in Apr 2022
Response from Dipesh Surati on May 18, 2022
Positive Review Wow, we are so delighted that you enjoyed your visit in the Raleigh/Durham area and selecting our hotel for your accommodation needs. I will share this positive feedback with my Four Points team, as they will thrilled on knowing that we were able to meet your every need and provide a memorable experience for you. Again, Thank you so much Angie for sharing this wonderful feedback with us.

10/10 Excellent

Jacqueline Sydes

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Room was very roomy even with 2 beds. Love the toiletries in the shower. Close to everything. Only thing that could of been slightly better is the pool but that’s just because it was a cold night so the pool wasn’t as warm as we had hoped for but my daughter still enjoyed it. Staff was amazing
Stayed 1 night in Mar 2022
Response from Dipesh Surati on May 10, 2022
Ms/Mrs. Sydes Wow, we are so delighted that you enjoyed your visit in the Raleigh/Duraham area and selecting our hotel for your accommodation needs. I will share this positive feedback with my Four Points team, as they will thrilled on knowing that we were able to meet your every need and provide a memorable experience for you. We are also in process of upgrading our pool heating system, to make sure your future stay with us is comforting and relaxing Again, Thank you so much Ms/Mrs.. Sydes for sharing this wonderful feedback with us.