Perfect Location but Needs Work
Posted Nov 15, 2016
This hotel is perfectly located for quick access to all points of the Research Triangle and has all the quality amenities we have come to expect at Hampton Inns. The problems all fall under maintenance. One of the two elevators (inspected only 3 weeks ago) strains loudly and runs unevenly. I reserved a room with refrigerator and microwave and got neither; desk staff advised me and two unrelated others that all the working appliances were needed for a soccer team. At my room, the upper door lock and one of the lamp switches were broken off, and an electrical outlet was pulled completely out of the wall. The window HVAC unit was blasting cold air and the walls were patched for painting but not yet painted. However the room was otherwise clean, dark and quiet at night, the wake up calls were correct, the fitness equipment was lean and in good condition, the wifi worked with no problem and at high speed, and the breakfast was prepared and served very professionally. Next time I will try the Courtyard by Marriott next door, though I'd rather stay at a Hampton.