Ratings based on 148 Verified Reviews

4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Would not recommend.

Posted Dec 23, 2016
Pros: Breakfast and our waitress Shelly.
Cons: Need I say more.
Hallways smelled like pet urine, hot tub and pool was cold and needed a deep cleaning. Trashcans in the rooms are the ridiculously small. Don't bother asking for any special requests, (quiet floor-etc) they either didn't see them or ignored them.
Comment from Hotel Management
Jan 4, 2017 by HotelMgmt, Hotel Management
We regret that you had such an overall unpleasant stay with us. Our goal is to ensure that our guests are completely satisfied with our hotel, so we are always looking for ways to improve. We appreciate your thoughts and hope you reconsider staying with us again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Raleigh in town

Posted Dec 18, 2016
Pros: Friendly staff
Overall great choice, a little noisy on ground floor
Comment from Hotel Management
Dec 19, 2016 by HotelMgmt, Hotel Management
We’re ecstatic that you’ve found the Hilton North Raleigh/Midtown to be a great place to stay in Raleigh! We’re glad that you received friendly service from our team and all of us would love to welcome you back in the future. Your comments are truly appreciated.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location

Posted Dec 12, 2016
Great location and excellent customer service. Room service was fast and food was delicious.
Comment from Hotel Management
Dec 13, 2016 by HotelMgmt, Hotel Management
It sounds like there was a lot to enjoy on your stay with us at the Hilton North Raleigh/Midtown! We’re glad that our location, dining options, and outstanding service all put your experience over the top and we hope you’ll be back soon. Your comments on your stay are greatly appreciated.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Beautiful Hotel

Posted Dec 1, 2016
Everyone there from front desk to housekeeping were so nice. The bed alone was so comfortable that we didn't want to get up. The room was spacious and comfortable. Where we were on the 6th floor it was so quiet. The only downside was you needed a card key to get to 6th floor. Sometimes it worked and sometimes not. Even our door key we had to work it to get the door opened. It wasn't just us. In the elevator people were commenting about it.
Comment from Hotel Management
Dec 1, 2016 by HotelMgmt, Hotel Management
Comfort is key to a great travel experience, and we’re glad our peaceful rooms and Hilton Beds made for a relaxing stay at the Hilton North Raleigh/Midtown. We apologize for any issues you had with your key and will look into this further. Thank you for a lovely review; please join us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great weekend

Posted Nov 15, 2016
Pros: The hotel staff was nice. I enjoyed the buffet.the rooms nice and comfortable
Cons: I don't have any complaints. The hotel was great. I would come back again
Comment from Hotel Management
Nov 17, 2016 by HotelMgmt, Hotel Management
We would be delighted to serve you again at the Hilton North Raleigh/Midtown! It’s fantastic to hear that you had a wonderful weekend stay with us and especially enjoyed our signature Hilton Breakfast. Thank you for your kind comments.
4 out of 5
Recommended
for Everyone
by A verified traveler from Manassas VA

Decent hotel if you get a deal

Posted Nov 14, 2016
Pros: I only had time for the Breakfast Buffet
Cons: THE BEDS!!! Speed of service in the dining venues.
Location: Several good chain restaurants nearby. Bahama Breezes is right next door and was excellent.
Stayed at this hotel to go to Art of the Carolinas since the sessions and trade show was at this venue. Overall, it was not a bad experience. I found some things to be lacking. The bed was not as firm as I prefer (Hampden Inns have better beds and its the same company?? Why???). I slept ok though. The food in the Skytop Grill tasted good but the service was very slow - 45 minutes to get soup and salad and the server needed to be reminded that I ordered wine. To be fair, a friend has stayed at this place more than I and never has this issue. Breakfast buffet had a good variety and was well attended. I would have ordered off the menu (Shrimp and Grits, among other delectable temptations) but the service was so slow the prior night I did not risk it. The hotel is starting to look a little well used around the edges and could use some sprucing up. Check-in and check out were quick and professionally handled. The size of the room was huge. Clean nice quality linens and John Phillip Roth toiletries were awesome. Plenty of places to eat nearby.
Comment from Hotel Management
Nov 15, 2016 by HotelMgmt, Hotel Management
The Art of the Carolinas is a fantastic event to attend and we’re glad you chose to stay with us for the show. However, we do regret any delays in service at our restaurant and that our beds were not to your liking. We appreciate you sharing your insight with us and hope you’ll return in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice hotel

Posted Nov 8, 2016
Pros: Great location
Cons: One of the queen beds had crumbs in the sheets. If my wife had been traveling with me she would have had us check out and go to another hotel.
Location: Close to my business
Room was fine other than one of the beds had crumbs in the sheets
Comment from Hotel Management
Nov 8, 2016 by HotelMgmt, Hotel Management
We’re glad to hear that Hilton North Raleigh/Midtown’s location was so convenient for your trip. We’ll be sure to share your feedback with our housekeeping department and apologize for any shortcomings. The next time you’re in our area, we’d love to welcome you back for another stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 19, 2016
Pros: The staff is really friendly and really helpful!
Cons: It would be great of they could add refrigerators to the room.
Location: There is a Trader Joes just down the street (yay!). It's right next to the Beltline, so it's easy to get downtown to museums, historical parks, etc.
Very central location! Really comfortable and cozy rooms! Very kid friendly!
2 out of 5
by A verified traveler from raleigh

Overpriced for everything

Posted Apr 7, 2016
Well rooms outdated, nut nothing beats waking up to find your bank account has been charged $2,278.78 for absolutely no REASON! When confronted no apologies, no compensation, I also asked the day before for an upgrade in into a sweet. I'm a travel agent I was told in addition too the $178.90 I already paid it would be another $398.90, I checked their cost online prior too my discount, and it was way over priced...... Not to mention this crazy loud air conditioner, the paper tho walls, the over priced internet payments for the worst connection, and my poor son (4) every time he goes potty the toilet seat falls on his pickle, II had to buy duct tape !!!! Very very poor experience!!!
Comment from Hotel Management
Apr 14, 2016 by Sara C., Hotel Management
Thank you for taking the time to write your review. Your comments and opinions are very important as this allows us to know the areas we need improvement. I sincerely apologize for the service and room issues you experienced during your stay with us. Rest assured we will take your comments seriously and make necessary improvements. We want to thank you for choosing Hilton and hope you continue to stay with the Hilton family.
4 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Very nice

Posted Mar 23, 2016
Pros: As above. Well fitted out, plenty of parking, spacious rooms. Two sinks (one inside the bathroom, one outside) is a good idea.
Cons: Small refrigerators in the rooms would be a nice touch.
Location: Best possible location for visiting the hospital directly across the street, should that be necessary.
Stayed for three nights in March 2016. A very nice hotel and an exceptionally good value. Very pet-friendly as well as being very conveniently located. Full marks!