Ratings based on 199 Verified Reviews

4.0 out of 5
79% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

convenient to downtown

Posted Nov 16, 2017
Pros: very comfortable beds and pillows.
Cons: Attention to detail in breakfast area.
Breakfast attendant inefficient but otherwise, a fine stay.
Comment from Hotel Management
Nov 16, 2017 by APS, Hotel Management
I am sorry to hear that our breakfast attendant was not attentive. We will coach this person on better customer service moving forward. I'm glad our bed and pillows provided a comfortable rest. Take care
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 23, 2017
Pros: Friendly staff, clean rooms. Con: elevators don’t work well
1 out of 5
Recommended
for Everyone
by A verified traveler from Raleigh NC

Not pleasant at all

Posted Sep 8, 2017
Don't make an earlier reservation and then call to confirm they won't have it. Don't make special requestf for someone that is handicap they won't honor it. No exaggeration. All we needed was two rooms right next door to each other. One handicap accessible wuth roll in shower a king size bed, the other was to be a two bed queen standard room just next door so we're able to hear my grandmother in the other room because she can't walk. Well after calling twice one week prior to our check in and two days prior to check in to confirm this could be honor. I arrived for check in and both was honored but all notes were in system. One of the check in front desk or managers decided not to look at notes and give the room (s) to another customer. So I had to cancel my reservation and find another hotel on the day of check in. Never stay here at all. Not only did the offer rooms but each room had one full size bed for 4 people. As if this was going to work and I paid for one king and two standard full size beds. Just don't waist your time. It's another one (same hotel) located on Crabtree (Glenwood Rd) not far at all exactly 3 exits down from this one that. It's a hole lot better than this one. I promise you that. you'll enjoy that one.
5 out of 5
by Cheri

Enjoyed our stay

Posted Aug 14, 2017 on Hotels
Had a great time! Close to event attended worked out perfectly!
Comment from Hotel Management
Aug 20, 2017 by Cassie, Hotel Management
Fantastic to hear. Glad we could provide you with what you needed. TAKE CARE!
5 out of 5
by Latasha

Posted Aug 11, 2017 on Hotels
Comment from Hotel Management
Aug 20, 2017 by Cassie, Hotel Management
Thank you so much for your wonderful review, we truly appreciate it. Take care
4 out of 5
by Tahiesha

Overall nice

Posted Aug 6, 2017 on Hotels
It was nice. The only issue is that the room had a full bathroom with an extra sink out side of the bathroom and every time you turned on the water inside the bathroom sink it will back up to the outside sink
Comment from Hotel Management
Aug 20, 2017 by Cassie, Hotel Management
My apologies for the sink issues. We will look into resolving the matter. I am glad to hear that otherwise, your stay was enjoyable. Take care.
4 out of 5
by A verified traveler

Posted Aug 2, 2017 on Hotels
Comment from Hotel Management
Aug 20, 2017 by Cassie, Hotel Management
Thank you for your kind review
4 out of 5
by Rosalind

Happy customer.

Posted Jul 31, 2017 on Hotels
We enjoyed our stay. We hope at some point you can add towel racks to hang our wet towels.
Comment from Hotel Management
Aug 20, 2017 by Cassie, Hotel Management
Thank you Rosalind for feedback. We are glad that you enjoyed your stay. We will look into adding the towel racks you mentioned.
5 out of 5
by courtney

Weekend away

Posted Jul 17, 2017 on Hotels
Great stay, only down fall was the bathroom door stuck and the kids couldn't open. The kids loved the breakfast and great that they only charge parents.
4 out of 5
by sheila

Helpful in all ways

Posted Jul 12, 2017 on Hotels
Everyone was wonderful, my husband was in the hospital for surgery and I stayed for 4 nights. I was treated wonderfully by everyone.