Beware, King vs 2 Doubles is a "Preference"
Posted May 31, 2016 on Hotels
Unfortunately our stay wasn't very pleasant. When searching for rooms for our stay we had the option of booking two small rooms, or one larger room with a living area and kitchen. We chose the larger room.
Our problems centered on the number of beds we were given. I booked a room with two double beds and a pull out couch, but learned when we checked in that the number of beds is considered a "preference". We were given a room with a King and pull out, as all double rooms were filled.
The desk staff appeared to be well versed dealing with confrontation with its guests on this subject, as I was told repeatedly that it's considered perfectly fine to place five adults into a king bed and pull out couch.
Unfortunately our 5 adult composition didn't allow for more than 2 in either bed, so one of us ended up sleeping on the floor the first night.
When we went to the front desk to request additional bedding for the pallet on the floor, we were given an extra set of double sheets and a damp blanket. No additional pillows were available. We had to spread the blanket out on the kitchen bar for over an hour to allow it to dry.
It ended up that the pullout couch was so uncomfortable and bent out of shape (with the bars sticking us in the chest/back/ribs), that 2 of us ended up sleeping on the floor the 2nd night, with the third laying sideways on the pullout.
I seriously never thought I would find myself paying to sleep on the floor of a Hilton property.