Outdoor pool, sun loungers
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Reviews of Hyatt Place Durham Southpoint

3 out of 5
Hyatt Place Durham Southpoint
7840 NC 751 Hwy, Durham, NC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 678 out of 1001 reviews" "
Rating 8 - Good. 214 out of 1001 reviews" "
Rating 6 - Okay. 55 out of 1001 reviews" "
Rating 4 - Poor. 33 out of 1001 reviews" "
Rating 2 - Terrible. 21 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here. I loved that there was a coffee shop right across the street and a grocery store which made it really convenient. I felt safe and really enjoyed the outdoor patios.
Stayed 3 nights in Apr 2024
Response from Guest Services Manager on Apr 19, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Jeffrey, Charlotte

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 3 nights in Apr 2024
Response from Guest Services Manager on Apr 19, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Paula R

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check-in. Staff were very nice. Hotel is very accessibvle and close to lots of restaurants and shops.
Stayed 1 night in Apr 2024
Response from Guest Services Manager-Hyatt Place Southpoint on Apr 13, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Abby

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well appointed rooms and lobby areas. Outdoor areas are great.
Stayed 3 nights in Apr 2024
Response from Guest Services Manager-Hyatt Place Southpoint on Apr 11, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Manjula

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Access was convenient. We stayed to attend a wedding in the vicinity and the Hyatt Place was central to all associated events. The room was pricy, not sure if something local was foing on or if it's just to be expected post pandemic now. Unclean hair dryer was a put off, but otherwise the stay and breakfast options were good.
Stayed 3 nights in Apr 2024
Response from Guest Services Manager-Hyatt Place Southpoint on Apr 11, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Sherica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came in town for the dreamville festival and we checked in late in the evening and the gentleman LA was so accommodating and warm. I will definitely book again
Stayed 1 night in Apr 2024
Response from Guest Services Manager-Hyatt Place Southpoint on Apr 11, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

2/10 Terrible

Quentin

Stayed 1 night in Mar 2024

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great. LA at the front desk was awesome. Breakfast was very good.
Stayed 2 nights in Mar 2024
Response from Guest Services Manager-Hyatt Place Southpoint on Apr 6, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

maren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly and super accommodating. The location is perfect & the room is lovely .
Stayed 2 nights in Mar 2024
Response from Guest Services Manager-Hyatt Place Southpoint on Apr 6, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Charles

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can't wait to visit again
Stayed 5 nights in Mar 2024
Response from Guest Services Manager-Hyatt Place Southpoint on Mar 28, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints. Great staff.
Stayed 1 night in Mar 2024
Response from Guest Services Manager-Hyatt Place Southpoint on Mar 28, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

8/10 Good

Carrie

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Guest Services Manager-Hyatt Place Southpoint on Mar 28, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Was convenient
Stayed 1 night in Mar 2024
Response from Guest Services Manager-Hyatt Place Southpoint on Mar 28, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

6/10 Okay

Guy

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The door to the room would not lock when closed. The door handle appeared as if the door were locked but the door could be easily pushed open. A staffer tried a fix and it would then lock if allowed to slam shut with force, but make sure you try to test it by pushing the door. Also, a $75 cleaning fee for a dog is too much. Additionally, there was not a microwave oven in the room and instead there was one located by the elevator for the entire floor to use.
Stayed 3 nights in Mar 2024
Response from Guest Services Manager-Hyatt Place Southpoint on Mar 21, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Lakeisha

Stayed 2 nights in Mar 2024
Response from Guest Services Manager-Hyatt Place Southpoint on Apr 11, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Miraida

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in with Ava was a breeze. She was very welcoming and personable. There are dining options that are walking distance and the food does not disappoint. Target is a 10 minute walk too which was really convenient to access as well and there is a supermarket in the adjacent parking lot which is convenient too. The room was immacuate. Breakfast was delicious and its complimemtary. I would definitly recommend.
Stayed 1 night in Mar 2024
Response from Guest Services Manager-Hyatt Place Southpoint on Mar 19, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Trina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ive stayed at this property twice. The Customer service is top notch. The Facilities and Rooms are clean. Breakfast is good. Location is convenient for shopping and restaurants.
Stayed 1 night in Mar 2024
Response from Guest Services Manager-Hyatt Place Southpoint on Mar 19, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Charles

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not now
Stayed 5 nights in Mar 2024
Response from Guest Services Manager-Hyatt Place Southpoint on Mar 16, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

8/10 Good

Bethany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to rehab center where my mother was. Easton and out - very clean. Cleaning staff excellent
Stayed 2 nights in Mar 2024
Response from Guest Services Manager-Hyatt Place Southpoint on Mar 15, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Gregory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Mar 2024
Response from Guest Services Manager-Hyatt Place Southpoint on Mar 9, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Vernon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services Manager-Hyatt Place Southpoint on Mar 9, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

4/10 Poor

Pamela

Stayed 1 night in Mar 2024

8/10 Good

Gabriel G

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, but they never come and cleaned in my stay, must of the time in other hotel they ask about it, also I miss at least a few water bottles in the room, we like the breakfast, service was clean enough to enjoy a meal.
Stayed 4 nights in Feb 2024
Response from Guest Services Manager-Hyatt Place Southpoint on Mar 1, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.Best regards,

10/10 Excellent

Victoria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great restaurants nearby Nice staff Good breakfast included
Stayed 1 night in Feb 2024
Response from Guest Services Manager-Hyatt Place Southpoint on Mar 1, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.Best regards,

8/10 Good

Ana Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay comfortable and very pleasant staff!
Stayed 2 nights in Feb 2024
Response from Guest Services Manager-Hyatt Place Southpoint on Mar 1, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.Best regards,

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location.
Stayed 1 night in Feb 2024
Response from Guest Services Manager-Hyatt Place Southpoint on Feb 24, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.Best regards,

10/10 Excellent

Pamela K

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sheets and towels were crisp and clean. Staff super friendly.
Stayed 1 night in Feb 2024
Response from Guest Services Manager-Hyatt Place Southpoint on Feb 24, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.Best regards,

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 2 nights in Feb 2024
Response from Guest Services Manager-Hyatt Place Southpoint on Feb 20, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice,
Stayed 2 nights in Feb 2024
Response from Guest Services Manager-Hyatt Place Southpoint on Feb 16, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,

10/10 Excellent

Feng, Stonington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good.
Stayed 1 night in Feb 2024
Response from Guest Services Manager-Hyatt Place Southpoint on Feb 16, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,

4/10 Poor

Jennifer

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall property was ok. The air conditioner in our room made a terrible noise during the trip so didn’t get any sleep. The second night was able to switch rooms. First night was terrible so just turned it off and slept in hotness.
Stayed 2 nights in Feb 2024
Response from Guest Services Manager-Hyatt Place Southpoint on Feb 22, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards,

10/10 Excellent

Joseph

Stayed 1 night in Feb 2024
Response from Guest Services Manager-Hyatt Place Southpoint on Mar 21, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Services Manager-Hyatt Place Southpoint on Feb 8, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Craig

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt like the hotel was in a great location to shopping and restaurants which was very convenient. Room was clean and comfortable. Staff was nice.
Stayed 1 night in Jan 2024
Response from Guest Services Manager-Hyatt Place Southpoint on Jan 31, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Vince

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lisa at the front desk is awesome, very knowledgeable, friendly and efficient! Room is very comfortable.
Stayed 1 night in Jan 2024
Response from Guest Services Manager-Hyatt Place Southpoint on Jan 31, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Junk

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just wish parking had been better. Other than that, it was a great experience. Staff is amazing, especially the ladies working at night. They were so friendly. Had a drink at the bar every night.
Stayed 3 nights in Jan 2024
Response from Guest Services Manager-Hyatt Place Southpoint on Jan 31, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Irvin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and very clean room!
Stayed 1 night in Jan 2024
Response from Guest Services Manager-Hyatt Place Southpoint on Jan 31, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Great breakfast!
Stayed 1 night in Jan 2024
Response from Guest Services Manager-Hyatt Place Southpoint on Jan 31, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

zoitsa, Garden City

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff. Clean and new and rooms were modern and furnishings high end compared to other hotels that charge this rate. Would recommend adding free waters at check-in or inside room fridge..Will visit again.
Stayed 2 nights in Jan 2024
Response from Guest Services Manager-Hyatt Place Southpoint on Jan 31, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

6/10 Okay

Annette

Traveled with partner
Liked: Cleanliness, staff & service, amenities
This hotel is located very close to shopping and great restaurants! The hotel was clean, and the staff was very kind and professional. However, the furniture was very old. There were numerous nicks on the desk and dresser.I have stayed in Hyatt properties before and did not find this to be the norm. We stayed one night.
Stayed 1 night in Jan 2024
Response from Guest Services Manager-Hyatt Place Southpoint on Feb 2, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.

10/10 Excellent

Janet

Stayed 1 night in Jan 2024
Response from Guest Services Manager-Hyatt Place Southpoint on Jan 31, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Maricel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and will be staying here again.
Stayed 1 night in Jan 2024
Response from Guest Services Manager-Hyatt Place Southpoint on Jan 24, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the cleanliness of the property and amenities available.
Stayed 1 night in Jan 2024
Response from Guest Services Manager-Hyatt Place Southpoint on Jan 23, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Karen

Business traveler, Traveled with partner
Liked: Staff & service, property conditions & facilities
Didn't like not having a wastebasket under sink. They need a chair or bench by elevator on each floor Would have liked microwave in each room instead of by ice machine. Staff is great especially Noel, LA, Lisa, Ava!
Stayed 2 nights in Jan 2024
Response from Guest Services Manager-Hyatt Place Southpoint on Jan 23, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Gregory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services Manager-Hyatt Place Southpoint on Jan 23, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

8/10 Good

Tom

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It would be nice if you kept coffee available in the lobby for the entire day. Also, I’d recommend you start installing higher handicap toilets in your rooms for the older folks.
Stayed 2 nights in Jan 2024
Response from Guest Services Manager-Hyatt Place Southpoint on Jan 24, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

8/10 Good

Michelle

Liked: Staff & service, property conditions & facilities
Part of my linens were not clean.
Stayed 1 night in Jan 2024
Response from Guest Services Manager-Hyatt Place Southpoint on Jan 24, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Emmanuel

Stayed 2 nights in Jan 2024
Response from Guest Services Manager-Hyatt Place Southpoint on Jan 23, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Gregory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services Manager-Hyatt Place Southpoint on Jan 23, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Judia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved staying at this property. Our room was clean and spacious. The staff was super professional and friendly. Definitely will stay again when traveling to this area.
Stayed 2 nights in Jan 2024
Response from Guest Services Manager-Hyatt Place Southpoint on Jan 18, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.