Thank you for staying with us and taking the time to complete an online review. We want every guest to enjoy a clean, comfortable room at a reasonable price so I am happy we were able to deliver that to you. Thank you again and we hope to see you on your future travels.

Hello,Thank you for taking the time to complete a online review. I do apologize that your stay did not meet your expectations. In the future if you experience a problem during your stay, please alert the staff so that we can correct the issue and make you stay more accommodating. I will share your comments with my team and ensure corrective measures are taken. Again, I apologize for the inconvenience. I hope you will give us the opportunity to better serve you on your future travels.

Dear Jose,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ RALEIGH DOWNTOWN - NCSU/CONV CENTER. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are thrilled to read that you were satisfied with your visit. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

Dear Geoffrey,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Raleigh Downtown – NCSU/Conv Center. I'm thrilled to read your kind remarks about our fair room and okay location. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 3/5 score. You indicated that you were unsatisfied with the location being in need of maintenance in a few places. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

Hi Brenda,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn PLUS+ Raleigh Downtown – NCSU/Conv Center. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you weren't satisfied with the cleanliness of the room you were assigned. Relative to deposit, please note that deposits can take up to 7-14 business days before reflecting on the card holders account. Know that at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof Management Rediresponse Specialist

Dear A Marquis,Thank you for your review and your scoring of 5/5. We appreciate you taking the time to share your feedback regarding your experience with us. We at the RED ROOF PLUS+ RALEIGH DOWNTOWN - NCSU/CONV CENTER thanks you for your comments and are happy to hear you had a great experience with us. You mentioned your stay was simple yet good. Our goal at Red Roof is to provide a clean and comfortable stay for all our guests, and we are proud to have achieved that with your visit. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences.Thank you again for your kind words. The staff and I would love to provide you with another stay in the future.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

Hey Larry,Thank you for taking the time to complete our guest survey. We appreciate your 3/5 score and comments regarding your recent stay at the Red Roof Inn PLUS+ Raleigh Downtown – NCSU/Conv Center. I'm happy you found our rooms to be nice, however, you had issues with getting food to eat and felt the elevator wasn't safe, along with other concerns. Red Roof apologize for the indicated less than ideal stay. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

Thanks for sharing your feedback with us, Sylvain. The staff at our Red Roof Inn PLUS+ Raleigh Downtown – NCSU/Conv Center was elated to see that we earned your 3/5 score. You mentioned that our staff was helpful and cordial, which was pleasing to read.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure to host you again in the future.Respectfully,XaoRed Roof ManagementRediResponse Specialist

My name is Brittany Burch, and I am the general manager here at the Red Roof Plus Downtown NCSU Convention Center, and I just want to take this opportunity to thank you for taking the time to complete an online review regarding your stay with us. It is through such great feedback as yours that continue to inspire us to continuously seek new ways in which to improve upon the service that we so enjoy providing to our guests. Thank you again and we hope to see you on your future travels.

Thank you for taking a moment to leave a review, Randall. The staff and I at the Red Roof Inn PLUS+ Raleigh Downtown – NCSU/Conv Center were disappointed to see your 2/5 score following your stay. In order to understand what prompted your 2/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist

Hello Melvin, The staff at the Red Roof Inn PLUS+ Raleigh Downtown – NCSU/Conv Center and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hello,We know you have many lodging options, so we would like to thank you for choosing to stay with us, and for taking the time to tell us about your recent stay. All our rooms include free local and long distance calling within the US, free Wi-Fi, flat screen television. We also offer rooms that include a microwave, refrigerator, and a coffee maker. We are located only minutes from the convention center, NCSU, and downtown. There are many restaurants and shopping options only minutes away. We want all our guest to enjoy a clean, comfortable room at a reasonable price, so I am happy we were able to deliver that to you. Thank you again and we hope to see you on your future travels.

Hello Thomas,Thank you for writing to us about your recent stay at our hotel Red Roof Inn PLUS+ Raleigh Downtown – NCSU/Conv Center. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review.  We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Dear Mickey, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn PLUS+ Raleigh Downtown – NCSU/Conv Center. We are happy to see that you loved the customer service provided by our receptionist. However, we regret to discover that you weren’t thoroughly impressed with us, prompting your /5 rating. We do insist that smokers refrain from smoking in our non-smoking hotel rooms, and we apologize for any evidence of it. Your comments help us to see where we need to improve and our Red Roof staff appreciate that you have taken the time to review our hotel.Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hello Juan, Thank you for taking a moment to complete our survey. At the Red Roof Inn PLUS+ Raleigh Downtown – NCSU/Conv Center we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Maryann, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF PLUS+ RALEIGH DOWNTOWN - NCSU/CONV CENTER regarding the friendly staff, convenience, cleanliness and accommodations. I do apologize for the noise disturbances caused. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

Hello,We know you have many lodging options, so we would like to thank you for choosing to stay with us, and for taking the time to tell us about your recent stay. All our rooms include free local and long distance calling within the US, free Wi-Fi, flat screen television. We also offer rooms that include a microwave, refrigerator, and a coffee maker. We are located only minutes from the convention center, NCSU, and downtown. There are many restaurants and shopping options only minutes away. We want all our guest to enjoy a clean, comfortable room at a reasonable price, so I am happy we were able to deliver that to you. Thank you again and we hope to see you on your future travels.

Hello Teresa,Thank you for sharing with us. Your review of the Red Roof Inn PLUS+ Raleigh Downtown – NCSU/Conv Center was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,Red Roof Management

Dear Patricia,Thank you for sharing your feedback with us. We were saddened to read that your recent experience at the Red Roof Inn PLUS+ Raleigh Downtown – NCSU/Conv Center did not meet your expectations. I will certainly bring your comments to the property’s attention in an effort to address your concerns.We appreciate your business and truly value your feedback. On behalf of Red Roof, we wish you all the best in your future travels.Sincerely,Red Roof Management

Hello Lyndsay, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Raleigh Downtown – NCSU/Conv Center and I thank you for your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Dear Angelo,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Raleigh Downtown – NCSU/Conv Center. Our goal is to provide a quite and comfortable stay for all our guests and we're proud to have achieved that with your visit. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Stephon, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Raleigh Downtown – NCSU/Conv Center. We are delighted to see that you enjoyed your stay and how pleased you were with the cleanliness of our hotel. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Dear Steve,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ RALEIGH DOWNTOWN - NCSU/CONV CENTER. We are happy that the staff was nice, however, we are sorry about the foul odor you encountered and stained linens. We are sorry about the limited maid service that was offered while you lodged with us. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. For more detailed information in regards to your deposit, please contact the front desk staff for more information. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Red Roof Management

Hello Johnathan, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Raleigh Downtown – NCSU/Conv Center and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Hi Keshia,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn PLUS+ Raleigh Downtown – NCSU/Conv Center with us. It was so rewarding to see that we earned your 4/5 score with our great customer service and that our location was a nice place to stay. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,Red Roof Management

Dear Brigid,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ RALEIGH DOWNTOWN - NCSU/CONV CENTER. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with fire alarm going off, lack of cleanliness and someone having access to you room. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChirellRediResponse Specialist

Hello Erica, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ RALEIGH DOWNTOWN - NCSU/CONV CENTER and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Owen, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ RALEIGH DOWNTOWN - NCSU/CONV CENTER and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Theresa, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Raleigh Downtown – NCSU/Conv Center and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we re happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Dear Chris, Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Raleigh Downtown – NCSU/Conv Center. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. Please accept our sincerest apologies as it seemed your stay felt short of your expectation due to the situation you described regarding the lack of cleanliness and the odor of the room not being to your liking. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. Feedback from our guests is always welcome and your comments will be taken into consideration as our Red Roof team strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hello Mary, Thank you for taking a moment to complete our survey. At the Red Roof Inn PLUS+ Raleigh Downtown – NCSU/Conv Center we strive to provide guests with all the comforts of home, so I am disappointed to see your 4/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Carla Red Roof Management RediResponse Specialist

Hello Rene, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Raleigh Downtown – NCSU/Conv Center and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we re happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Hello Shon, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Raleigh Downtown – NCSU/Conv Center and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Hello Kristy, The staff at the Red Roof Inn PLUS+ Raleigh Downtown – NCSU/Conv Center and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience which resulted in your 10/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

Hello, I just want to take this opportunity to thank you for taking the time to complete an online review regarding your stay with us. Please rest assured that your most recent experience is not the type of experience that I find acceptable and can assure you that I will personally follow up with my housekeeping and front desk team members to make sure that there is an immediate improvement in their attention to detail when servicing and inspecting the rooms that are to be provided to our guests. I sincerely thank you as it is through feedback as yours that allows us an opportunity to improve.Best regards

Hello,Thank you for staying with us. I am sorry that your stay did not meet your expectations. In the future if you experience a problem during your stay, please alert the front desk so that we can correct the issue and make your stay more accommodating. I will share your comments with my team, and I can assure you that corrective measures will be taken. Thank you again and I hope you will give us the opportunity to better serve you on your future travels.Best regards

Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Raleigh Downtown – NCSU/Conv Center. I am so glad to see that you were pleased with our location as it is in downtown Raleigh and that the value to price ratio met your expectations. Positive guest feedback is always an encouragement to all of our staff as Red Roof strive to continuously improve the quality of our services.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Aisha, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Raleigh Downtown – NCSU/Conv Center. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal due to the insects you reported, the television remote was missing and the other concerns you listed. Nevertheless I am pleased to hear how friendly our staff was and the cleanliness of the room. We value your business and would like to assure you that this is not reflective of our usual standards. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Hello,We know you have many lodging options, so we would like to thank you for choosing to stay with us, and for taking the time to tell us about your recent stay. All our rooms include free local and long distance calling within the US, free Wi-Fi, flat screen television. We also offer rooms that include a microwave, refrigerator, and a coffee maker. We are located only minutes from the convention center, NCSU, and downtown. There are many restaurants and shopping options only minutes away. We want all our guest to enjoy a clean, comfortable room at a reasonable price, so I am happy we were able to deliver that to you. Thank you again and we hope to see you on your future travels.

Hello,We know you have many lodging options, so we would like to thank you for choosing to stay with us, and for taking the time to tell us about your recent stay. All our rooms include free local and long distance calling within the US, free Wi-Fi, flat screen television. We also offer rooms that include a microwave, refrigerator, and a coffee maker. We are located only minutes from the convention center, NCSU, and downtown. There are many restaurants and shopping options only minutes away. We want all our guest to enjoy a clean, comfortable room at a reasonable price, so I am happy we were able to deliver that to you. Thank you again and we hope to see you on your future travels.

Hello,We know you have many lodging options, so we would like to thank you for choosing to stay with us, and for taking the time to tell us about your recent stay. All our rooms include free local and long distance calling within the US, free Wi-Fi, flat screen television. We also offer rooms that include a microwave, refrigerator, and a coffee maker. We are located only minutes from the convention center, NCSU, and downtown. There are many restaurants and shopping options only minutes away. We want all our guest to enjoy a clean, comfortable room at a reasonable price, so I am happy we were able to deliver that to you. I will share your comments about the hall carpets with my team and I can assure you correctives measures will be taken. Thank you again and we hope to see you on your future travels.

Hello,We know you have many lodging options, so we would like to thank you for choosing to stay with us, and for taking the time to tell us about your recent stay. All our rooms include free local and long distance calling within the US, free Wi-Fi, flat screen television. We also offer rooms that include a microwave, refrigerator, and a coffee maker. We are located only minutes from the convention center, NCSU, and downtown. There are many restaurants and shopping options only minutes away. We want all our guest to enjoy a clean, comfortable room at a reasonable price, so I am happy we were able to deliver that to you. Thank you again and we hope to see you on your future travels.

Hello Ty-Tanice, Thank you for taking a moment to complete our survey. At the Red Roof Inn PLUS+ Raleigh Downtown – NCSU/Conv Center we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

Thank you for staying with us. I am sorry that your stay did not meet your expectations. In the future if you experience a problem during your stay, please alert the front desk so that we can correct the issue and make your stay more accommodating. I will share your comments with my team, and I can assure you that corrective measures will be taken. Thank you again and I hope you will give us the opportunity to better serve you on your future travels.Best regards

Hello, I just want to take this opportunity to thank you for taking the time to complete an online review regarding your stay with us. Please rest assured that your most recent experience is not the type of experience that I find acceptable and can assure you that I will personally follow up with my front desk team members to make sure that there is an immediate improvement in the customer service that we are providing to our guest. The staff did take a video because there was no mold found in the air conditioner. Best regards

Thank you for staying with us. I am sorry that your stay did not meet your expectations. In the future if you experience a problem during your stay, please alert the front desk so that we can correct the issue and make your stay more accommodating. I will share your comments with my team, and I can assure you that corrective measures will be taken. Thank you again and I hope you will give us the opportunity to better serve you on your future travels.Best regards

Hello Norris, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Raleigh Downtown – NCSU/Conv Center and I thank you for your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

Hello, I just want to take this opportunity to thank you for taking the time to complete an online review regarding your stay with us. I apologize that your stay did not meet your expectations. Please rest assured that your most recent experience is not the type of experience that I find acceptable and can assure you that I will personally follow up with my housekeeping team members to make sure that there is an immediate improvement in their attention to detail when servicing the rooms that are to be provided to our guests. I will also have a professional pet control company come out to inspect and treat the room. I sincerely thank you as it is through feedback as yours that allows us an opportunity to improve.Best regards

Dear George,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ & RALEIGH DOWNTOWN - NCSU/CONV CENTER. It's good to hear that you found our hotel to be in excellent condition and newly updated, and our staff to be friendly and helpful resulting in a 4/5 score.Thank you again for kind words. Red Roof hope to continue to provide great experiences for you.Sincerely,SharmaRed Roof ManagementRediResponse Specialist

Dear Edward, Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Raleigh Downtown – NCSU/Conv Center. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding the possible lack of cleanliness. Feedback from our guests is always welcome and your comments will be taken into consideration as our Red Roof staff strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Very truly yours,NishayeRed Roof ManagementRediResponse Specialist