In-room safe, blackout drapes, free cribs/infant beds, free WiFi

Reviews of Red Roof Inn Raleigh Southwest - Cary

2 out of 5

Reviews

6.4
Rating 10 - Excellent. 202 out of 1008 reviews" "
Rating 8 - Good. 272 out of 1008 reviews" "
Rating 6 - Okay. 181 out of 1008 reviews" "
Rating 4 - Poor. 151 out of 1008 reviews" "
Rating 2 - Terrible. 202 out of 1008 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Willie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything look good around the property, l didn't see anything that look bad.
Stayed 1 night in Mar 2024
Response from Sharma RediResponse Specialist on Mar 27, 2024
Thank you for taking a moment to leave a review, Willie. The staff and I at the RED ROOF INN RALEIGH SOUTHWEST - CARY. I am happy to hear that everything looked good at our hotel, resulting in a 4/5 score.Thank you again for sharing your review. We look forward to seeing you in your future travels at Red Roof. Very truly yours,Sharma Red Roof Management RediResponse Specialist

8/10 Good

Rex

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Toni-Ann RediResponse Specialist on Mar 25, 2024
Hello Rex,Thank you for choosing to stay at our Red Roof Inn Raleigh Southwest Cary. I appreciate your 4/5 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 Good

Angela

Liked: Staff & service, property conditions & facilities
The showers weren't great. But however everything else was great
Stayed 1 night in Mar 2024
Response from Chirell RediResponse Specialist on Mar 23, 2024
Dear Angela,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Raleigh Southwest - Cary. It is very rewarding to read that you had a great encounter with us, and we really appreciate your kind comments about everything else being great. You indicated that you were unsatisfied with the shower not being to your liking. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next stay.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

8/10 Good

brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient
Stayed 1 night in Mar 2024
Response from Gabrielle RediResponse Specialist on Mar 21, 2024
Thank you for taking a moment to leave a review, Brandon. The staff and I at the Red Roof Inn Raleigh Southwest - Cary appreciate your 4/5 score following your stay. I am thrilled that you found our hotel to be very convenient. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

8/10 Good

Elena

Business traveler
Welcomed staff
Stayed 1 night in Mar 2024
Response from Chirell RediResponse Specialist on Mar 19, 2024
Dear Elena,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Raleigh Southwest - Cary. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our welcomed staff. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRediResponse Specialist

8/10 Good

T

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Samantha RediResponse Specialist on Mar 18, 2024
Thank you for your positive rating, T. The staff at the RED ROOF INN RALEIGH SOUTHWEST - CARY and I were so glad we earned your 4/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

4/10 Poor

Kimberly

Traveled with partner
The room looked cleaned but once inside the bathroom soap scum was left on the shower around the knobs that hadn’t been sanitized. The air vent inside bathroom was very dusty with balls of dust and the worst of all was the uncomfortable squeaky bed. The bed seemed to be sunken in on one side and this prevented a good nights sleep on a firm bed.
Stayed 1 night in Mar 2024
Response from Red Roof Management on Mar 11, 2024
Dear Kimberly,Thank you for choosing to stay at our Raleigh Southwest - Cary. You've expressed your displeasure in the upkeep of our property, the cleanliness of the room and the comfortability of the bed. I appreciate you making us aware. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels, to provide a better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

2/10 Terrible

James

Disliked: Amenities, property conditions & facilities
It was close. The check-in staff were very friendly. The checkout staff were friendly. That's the only good thing. The bed was horrible on my back. And I seen two cockroaches run across the TV cabinet. But because of the bed I ended up checking out in the middle of the night. You have to give a $50 refundable on checkout deposit which I have not seen return to my account yet. So hopefully I'll get it in the next couple days. And of course the hallways smell like smoke even though the rooms were supposed to be all smoke free. I have stayed there a few years ago and had a quite pleasant stay. This was not one of those times. And I will be looking for something else next time.
Stayed 1 night in Mar 2024
Response from Oniel Rediresponse Specialist on Mar 10, 2024
Hi James,Thank you for taking the time to write a review of your stay at the Red Roof Inn Raleigh Southwest - Cary. It's also nice to read that you took liking to our staff and their services, however, I am disappointed to read that you encountered pests at our hotel. Please know that at RedRoof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I’ve shared your encounter with management. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

2/10 Terrible

Marc

Disliked: Cleanliness, property conditions & facilities
Had no refrigerator microwave elevator was broken so they put us in a different building behind which was very rundown. Had to unclog my toilet and no hot water. Had to take a cold shower.
Stayed 3 nights in Mar 2024
Response from Kerry-Lee RediResponse Specialist on Mar 5, 2024
Hello Marc, Thank you for leaving a rating and participating in our guest survey regarding your stay at the RED ROOF INN RALEIGH SOUTHWEST - CARY. We are sorry to have fell short with your stay and your experience did not meet your expectations. You indicated that the elevator was broken, there was no hot water and amenities were missing from the room. In the future, should you require a microwave and refrigerator, you may book a superior, deluxe or a suite business king room. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems occurring in the future. We will certainly take your comments into consideration in an effort to improve our services and to make guest experiences even better. Please know that we value you as our guest and appreciate your business. Thank you for your review. All the best in your future travels. Sincerely, Red Roof Management

8/10 Good

Nigel

Stayed 1 night in Feb 2024
Response from Xao RediResponse Specialist on Mar 21, 2024
Thank you for sharing your 4/5 rating with us, Nigel. Our staff at the Red Roof Inn Raleigh Southwest - Cary was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

2/10 Terrible

Laurel

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
As much as we really liked this same hotel location 10yrs ago, it’s sadly gone as far down as anything I’ve ever seen. I don’t have enough words to describe the filthy hallways and stairs, broken ice machines, back door of the main lobby building was zip-tied to stay open 24/7..which is a big safety risk, just so so bad. We did stay in the older building at this location so if you absolutely have to stay here, ask for the newer building next to it, which we stayed in 10yrs ago for a month waiting for our house in Cary to be ready. But who kni Only positive are the 2 front desk girls MIA & MONA, I feel so bad for these poor girls, they are making $15 an hour and one of them has to do 2 overnights every week and she weighs all of about 98 pounds. With that back door open and all three entry doors having only one that locks and needs a room key to get in with, it’s risky. I’m so worried for her. I told her to find another job ASAP. Also the front desk night dude with the brown shaggy hair gaslighted me about the door not locking saying “everything is safe here in Cary, this isn’t LA or NYC”. That’s irresponsible IMO because we all know that nothing is safe in this world right now. Literally anyone can walk in that door and barge into a room or shoot into those hotel rooms. I didn’t sleep at all the 2 nights we were there. The bed was comfy though so who knows. I think that whole hotel should be torn down or sold off at this point. Not safe at all.
Stayed 2 nights in Feb 2024
Response from Nishaye RediResponse Specialist on Feb 9, 2024
Dear Laurel, We are sorry you did not have a 100% satisfactory experience during your last visit at our hotel Red Roof Inn Raleigh Southwest - Cary. Our team takes great pride in providing exceptional service and ensuring that all our guests have a memorable visit, so we are happy to see that you loved the customer service provided. However, I am disappointed that your overall experience did not meet your expectations. You indicated you were unsatisfied with the broken ice machine, the lack of cleanliness of the hallway and the door being open seeing that your concern with the safety of yourself and others. Please accept our sincerest apologies for the impact this had on your stay with us. It is important to know that we value your feedback and your comments will be taken into consideration as we strive to continuously improve the quality of our services.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

PATRICK

Stayed 1 night in Dec 2023
Response from LaTunde RediResponse Specialist on Jan 31, 2024
Hello Patrick, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN RALEIGH SOUTHWEST - CARY and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Good

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The property is located conveniently in an area with walkable stores and alternative eateries. The interior still needs to be refurbished because a look on the ceiling and the bathrooms, will show wall paints that are coming off. One thing I found out is that you guys have dedicated and trusted staff.
Stayed 4 nights in Dec 2023
Response from Chirell RediResponse Specialist on Dec 7, 2023
Dear Peter,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Raleigh Southwest - Cary. I'm thrilled to see your comments regarding our conveniently located location and dedicated staff. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding refurbishing of the interior. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.It would be our pleasure to have you stay with Red Roof again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,ChirellRediResponse Specialist

2/10 Terrible

Teena

Disliked: Cleanliness, staff & service, property conditions & facilities
I stayed in the building beside the main building.The door to the building was left unlocked allowing anyone to enter the building.
Stayed 2 nights in Dec 2023
Response from Toni-Ann RediResponse Specialist on Dec 6, 2023
Hello Teena,Thank you for your review of our Red Roof Inn. We are disappointed to see that you were faced with possible safety concerns while with us. This is not the usual experience of our guests and we appreciate you making us aware of this issue. We value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Red Roof Management

2/10 Terrible

Cassidy

Stayed 1 night in Nov 2023
Response from Sharma RediResponse Specialist on Dec 20, 2023
Hello Cassidy, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN RALEIGH SOUTHWEST - CARY and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

8/10 Good

Ann

Stayed 1 night in Nov 2023
Response from Sharma RediResponse Specialist on Dec 20, 2023
Hello Ann, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN RALEIGH SOUTHWEST - CARY and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

4/10 Poor

Scott

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This review repeats the complaints of many previous ones: 1) incredibly noisy beds (much worse than just squeaky) 2) no amenities--no in-room coffee, no breakfast 3) elevator out of service 4) room in poor repair 5) generally dingy 6) no late check-out after noon
Stayed 1 night in Nov 2023

6/10 Okay

Robert

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room needs some work. Broken doors, outlets that dont work and noisy hvac unit need to be addressed. Price was too high for the room and was disappointed overall. The staff was great and did what they could but repairs are needed. This location is a money maker only for the owner who has no interest in investing in upkeep of the hotel. Red Roof should be embarrassed.
Stayed 1 night in Nov 2023
Response from Kerry-Lee RediResponse Specialist on Nov 20, 2023
Hello Robert, Thank you for leaving a rating and participating in our guest survey regarding your stay at the RED ROOF INN RALEIGH SOUTHWEST - CARY. We are sorry to have fell short with your stay and your experience not meeting your expectations. You indicated that the doors were broken, the HVAC unit was noisy and the outlets were faulty. As it pertains to prices, we are not privy to it as the rates change based on the competitiveness of the market. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems occurring in the future. We will certainly take your comments into consideration in an effort to improve our services and to make guest experiences even better. Nevertheless we are happy to hear our staff was great and did the best they could for you. Please know that we value you as our guest and appreciate your business. Thank you for your review. All the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

4/10 Poor

Kelly

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room seemed run down. The bed platform was the loudest I have ever heard. It sounded like metal against metal every time you moved. The hotel as a whole needs a renovation.
Stayed 1 night in Nov 2023
Response from Kerry-Lee RediResponse Specialist on Nov 20, 2023
Hello Kelly, Thank you for leaving a rating and participating in our guest survey regarding your stay at the RED ROOF INN RALEIGH SOUTHWEST - CARY. We are sorry to have fell short with your stay and your experience not meeting your expectations. You indicated that the the room seemed run down and the bed platform was noisy. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems occurring in the future. We will certainly take your comments into consideration in an effort to improve our services and to make guest experiences even better. Please know that we value you as our guest and appreciate your business. Thank you for your review. All the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

2/10 Terrible

Jason

Traveled with family
Showers and water pressure were awful- 2 small streams of water coming out- large bugs in bathroom/ beds were awful
Stayed 2 nights in Nov 2023
Response from Kerry-Lee RediResponse Specialist on Nov 20, 2023
Dear Jason, Thank you for taking the time to tell us about your experience at the RED ROOF INN RALEIGH SOUTHWEST - CARY. I am sorry that your experience was less than ideal due to the poor water pressure, and the bugs you reportedly saw. We will share your feedback with management so they can work with professionals to combat pest in accordance with industry standards. Please know your voice is of huge importance to us at Red Roof as we focus on providing better experiences for our guests.We appreciate you voicing your concerns.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Sharece

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They let homeless people live in parking lot and were doing drugs. Very scary for children. Guy who works on property came to front dest while we were checking in. Had phone on in his pocket facing out with a porno playing on it. You can’t make this stuff up! The 2 behind desk talked to each other and only acknowledged me to pay and sign! Very rude. Property very dirty one bed not even able to be slept in!!
Stayed 1 night in Nov 2023

2/10 Terrible

Gregory

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We arrived to check in and the front desk was in no rush to get people in their rooms. I spent almost an hour waiting while the manager just sat behind his desk and drink coffee. We finally get to the room and found roaches in the room so we never felt comfortable having snacks. The worst part of it all, was the elevator never worked and we stayed on the fourth floor and it seemed to have been out of order for some time. I would never stay here again.
Stayed 1 night in Nov 2023
Response from Sharma RediResponse Specialist on Nov 11, 2023
Dear Gregory, We are sorry to hear about your recent experience at the RED ROOF INN RALEIGH SOUTHWEST - CARY. We strive to provide guests with all the comforts of home, so it saddens me to learn that your stay was hindered due to due to the lengthy wait at check-in, multiple encounters with pests, and the other highlighted concerns. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Rest assured that we take this very seriously and have forwarded your feedback to management. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels.Very truly yours, Sharma Red Roof Management RediResponse Specialist

4/10 Poor

Brian

Traveled with group
Disliked: Staff & service
Wouldn’t stay here again
Front desk was rude. Was in a hurry. They look up my reservation and tell me that my credit card payment had to be made online with hotels.com. I told him that I selected the “pay at location” option. He acted like it was a huge hassle. Very frustrating and disappointing that service providers are so rude and entitled these days.
Stayed 1 night in Nov 2023
Response from Sharma RediResponse Specialist on Nov 11, 2023
Dear Brian, We are sorry to hear about your recent experience at the RED ROOF INN RALEIGH SOUTHWEST - CARY. We are sorry to hear your stay fell short of your expectations due to the encounter you mentioned regarding our front desk staff. At Red Roof, it is our primary aim to give you a great experience and I am disappointed to hear that this is not the impression we left you with.Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us at Red Roof again so we can have the opportunity to provide you with a better experience. Very truly yours, Sharma Red Roof Management RediResponse Specialist

2/10 Terrible

Thomas

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Foumd used condoms under the bed...a cockroach in the bathroom..and the hallways were a mess
Stayed 3 nights in Nov 2023
Response from LaTunde Murrant. Rewards Specialist on Nov 10, 2023
Dear Thomas,I appreciate you sharing your feedback following your stay at the RED ROOF INN RALEIGH SOUTHWEST - CARY. I was saddened to read that your stay fell short of your expectations due to the insect in the bathroom, the cleanliness of the hallways and all other concerns you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,LaTundeRed Roof Management RediResponse Specialist

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Really felt like this place was false advertisement but maybe I didn’t pay enough attention to reviews. Check-in took forever, nobody assisting front desk. Elevator out of service. Stairs in terrible condition and reeked of smoke. Didn’t get the right room but no chance to fix due to lines. Room serviceable but beds were cheap, covers itchy. One of two towels were nice. Shower was cold first day at 8am, thankfully hot second day. Gaps under doors mean you hear everything from the hall, over full hotel on a Friday with rowdy folks. Hidden safe deposit fee that requires an action at checkout (though person working desk at checkout said she usually removes it, so some good employees!). And found two spots of dog poo in the back stairwell that stayed overnight. For the price, what a scam.
Stayed 2 nights in Nov 2023
Response from Sharma RediResponse Specialist on Nov 8, 2023
Dear Valued Guest, We are sorry to hear about your recent experience at the RED ROOF INN RALEIGH SOUTHWEST - CARY. We strive to provide guests with all the comforts of home, so I am disheartened to hear you were unsatisfied due to the lengthy wait at check-in, the elevator was broken, the conditions of the stairs you mentioned not being up to your standards, and the other highlighted concerns. As per our pet policy, we advise all guest to clean up after their pets. However, it seems as if it’s not being honored. Nevertheless, it's good to hear your room was serviceable and some of the linens to be nice. In the future, should you stay with us again, please contact our front desk immediately to ensure you're comfortable. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Very truly yours, Sharma Red Roof Management RediResponse Specialist

2/10 Terrible

Elle

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Sharma RediResponse Specialist on Nov 7, 2023
Hello Elle, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ANN RALEIGH SOUTHWEST - CARY and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

10/10 Excellent

Eugenio

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2023
Response from Sharma RediResponse Specialist on Nov 7, 2023
Hello Eugenio, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN RALEIGH SOUTHWEST - CARY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

8/10 Good

Margaretta

Traveled with family and small children, Business traveler
Very nice staff
Stayed 6 nights in Oct 2023
Response from Toni-Ann RediResponse Specialist on Oct 27, 2023
Hello Margaretta,Thank you for being our guest here at our Red Roof Inn Raleigh Southwest- Cary. The staff and I are proud to see that you were pleased with our customer service, reflected in your 3/5 score.We would love to see you at our Red Roof again, to improve your experience and provide a 5/5 stay. Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

2/10 Terrible

Jonathan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirtiest hotel Ive ever been to. Unbelievable how its even allowed to operate in that condition.
Stayed 3 nights in Oct 2023
Response from Kamaria Red Roof Management RediResponse Special on Oct 23, 2023
Dear Jonathan,Thank you for taking the time to tell us about your experience at the RED ROOF INN RALEIGH SOUTHWEST - CARY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness of the location. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

10/10 Excellent

yvonne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Linton Red Roof Management RediResponse Specialist on Oct 16, 2023
Hello Yvonne, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN RALEIGH SOUTHWEST - CARY and I were happy to see your perfect score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

6/10 Okay

Edward

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Kerry-Lee RediResponse Specialist on Oct 28, 2023
Dear Edward, We at the RED ROOF INN RALEIGH SOUTHWEST - CARY appreciate your scoring of 3/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we at Red Roof aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Kerry-Lee RediResponse Specialist on Oct 13, 2023
Hello Martha, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN RALEIGH SOUTHWEST - CARY. It’s great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

4/10 Poor

Alympia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Kerry-Lee RediResponse Specialist on Oct 11, 2023
Hello Alympia, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN RALEIGH SOUTHWEST - CARY and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

4/10 Poor

Rahim

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was bugs in the room. Maybe bedbugs as well. Felt like I was getting bit all night
Stayed 1 night in Oct 2023
Response from Manager on Oct 6, 2023
Hello Rahim, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

2/10 Terrible

Trisha

Business traveler, Traveled with partner
Disliked: Amenities, property conditions & facilities
The rooms were actually pretty clean but the linens smelled like cigarette smoke.the other people staying there....I dont even where to begin...fights on the elevator and I could name a list of more but I won't even begin! Needless to say, I will not stay here again!
Stayed 1 night in Sep 2023
Response from Recordo Rediresponse Specialist on Oct 1, 2023
Hello Trisha,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN RALEIGH SOUTHWEST - CARY. I'm happy the cleanliness of our room met your expectations. However, it's truly disheartening to hear that your stay didn't meet your expectations due to the indicated unclean linens and persons fighting. Please accept our sincerest apologies. On your next stay, should you have any issues while with us, please contact our front desk immediately so Red Roof can take care of the issue to ensure you're comfortable. Sincerely,Recordo Rediresponse Specialist

8/10 Good

Tammy

Traveled with group, Traveled with pets, Traveled with family
Liked: Staff & service
The parking lot needs more lighting and there should be signs on the outside of the building telling you where the rooms are located.
Stayed 1 night in Sep 2023
Response from Recordo Rediresponse Specialist on Sep 30, 2023
Hello Tammy,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN RALEIGH SOUTHWEST - CARY. We appreciate your 4/5 score. Please know that Red Roof does value your business and will take your suggestions into consideration so that we may improve our customer's experience. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRediresponse Specialist

8/10 Good

Mike

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from Recordo Rediresponse Specialist on Oct 1, 2023
Hello Mike, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN RALEIGH SOUTHWEST - CARY and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Recordo Rediresponse Specialist

4/10 Poor

David

Stayed 4 nights in Sep 2023
Response from Devorine Red Roof Management on Sep 27, 2023
Thank you for rating your recent stay, David. I was disheartened to see your stay resulted in a 2/5 score. Please accept our apologies. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing Red Roof Inn Raleigh Southwest - Cary. We hope we have the opportunity to see you again in the future.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

10/10 Excellent

Edwin

Stayed 2 nights in Sep 2023
Response from Manager on Sep 26, 2023
Hello Edwin,It was our privilege to earn your business and we hope to host you again on your next trip.

2/10 Terrible

Matthew

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
mold on bathroom ceiling roaches every where never stay again
Stayed 1 night in Sep 2023
Response from Manager on Sep 24, 2023
Hello Matthew,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, room comfort
making a come back.
Hotel is a bit older but you an tell they are trying to update, only issue i had was the elevator was broken the entire stay and i was on the third floor with lots lof luggage, person at the front desk was kind enough to help me lug it up the stairs.
Stayed 4 nights in Sep 2023
Response from Manager on Sep 20, 2023
Hello Guest ,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our elevator. We are forever working to improve upon the guest experience, and I hope you will remember our attributes when you return during another trip to the area to see how we have improved to impress you even more.

6/10 Okay

Makeda

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Tianna RediResponse Specialist on Sep 15, 2023
Hello Makeda, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Raleigh Southwest - Cary and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

2/10 Terrible

TU

Stayed 3 nights in Sep 2023
Response from Manager on Oct 4, 2023
Hello TU, It was our privilege to earn your business and we hope to host you again on your next trip.

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Needs some attention
Room 327 needs some help. The floors need to be mopped, there was a spot of blood on the bathroom floor and wall, the shower curtain rod is falling out of the wall.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 13, 2023
Hello Guest, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

2/10 Terrible

Shelton

Disliked: Cleanliness, property conditions & facilities, room comfort
Need to fumigate asap
Roaches everywhere after a certain time. It’s like they all clocked in together.
Stayed 1 night in Sep 2023
Response from Manager on Sep 9, 2023
Hello Shelton,Thank you for taking the time to share. We appreciate your feedback regarding our hotel. Guest comments such as yours help us to continuously improve. Thank you for your business.

8/10 Good

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on Sep 8, 2023
Hello Brianna,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

4/10 Poor

Jennifer

Disliked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023
Response from Manager on Sep 4, 2023
Hello Jennifer,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

Santosh

Stayed 1 night in Aug 2023
Response from Gabrielle RediResponse Specialist on Sep 4, 2023
Thank you for taking a moment to leave a review, Santosh. Myself and the staff at the Red Roof Inn Raleigh Southwest - Cary appreciate your 10/10 score following your stay. We aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely, Gabrielle RediResponse Specialist

8/10 Good

Angela

Liked: Staff & service, property conditions & facilities
I really like the rooms. And i love the staff
Stayed 1 night in Aug 2023
Response from Nishaye Red Roof Management on Aug 30, 2023
Dear Angela,Thank you for taking the time to tell us about your stay at the Red Roof Inn Raleigh Southwest - Cary. I am glad to read that you were pleased with the cleanliness of the room and our amazing staff, prompting your 4/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 Good

Joshua

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
It was very very hot inside the building, to the point where riding the elevator was like being in a sweat room. And it smelled like car urine. But the staff was friendly
Stayed 1 night in Aug 2023
Response from Xao RediResponse Specialist on Aug 28, 2023
Hello Joshua,Thank you for taking the time to share with us. We were pleased to read that our friendly staff earned your 4/5 core. However, you shared some downsides, such as the poor odor and the heat in the building. As such, your feedback may be taken into consideration going forward.Once again, we would like to thank you for sharing with us. We look forward to hosting you again in the future.Appreciatively,XaoRediResponse Specialist