Although located in a beautiful shopping mall, hotel staff and policies are not flexible. Very strict about 4 pm, yes 4pm check in and makes no exceptions. Guests waiting out in lobby for more than 3 hours to check in. Rooms and services including cleanliness of room and timeliness of service only rates this hotel at about a 3.
Comment from Hotel Management
Oct 26, 2016 by GM, Hotel Management
We do our very best to accommodate special requests such as early check-in, but they are dependent upon our occupancy and departure times of in-house guests. Our housekeeping staff service rooms from 9am to 5pm daily, but I regret any lapses in service that you encountered. We appreciate your feedback and thank you for staying with us.