Aging hotel - rooms need a makeover.
Posted Oct 14, 2014
I don't need much from my hotel room. About a third of the hooks that hold up the shower curtain are failing and as a result, the curtain is not holding up, well. All my bed pillows were feather/down and relatively flat. We needed foam pillows because of allergies. The front *did* send send up pillows promptly, and for that we are grateful, but why weren't the foam pillows there to begin with? The sliding closet doors were off their tracks and didn't slide properly.
Comment from Hotel Management
Apr 18, 2015 by Kelly, Hotel Management
Thank you for the feedback on your recent stay with us. While you are correct that we are looking to begin a renovation within the next year, we regret that your room showed any signs of this. Our goal is to stay on top of and ahead of issues like this so we appreciate the opportunity to fix them before they become a distaction to a great stay. The next time you are in Raleigh, we look forward to serving you again with all of the pro's you enjoyed and improvements to the con's you did not.