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Reviews of Sheraton Chapel Hill Hotel

3.5 out of 5
Sheraton Chapel Hill Hotel
One Europa Dr, Chapel Hill, NC

Reviews

8.8

Excellent

Rating 10 - Excellent. 160 out of 249 reviews" "
Rating 8 - Good. 51 out of 249 reviews" "
Rating 6 - Okay. 19 out of 249 reviews" "
Rating 4 - Poor. 9 out of 249 reviews" "
Rating 2 - Terrible. 10 out of 249 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Matt

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Great lobby area! Nice, clean room. Service was pretty bad (but, to give the benefit of the doubt, there was a big wedding event the night I stayed!)
Stayed 1 night in Apr 2024

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities
Close to unc chap hill hospital
Stayed 1 night in Apr 2024
Response from jmiguel on Apr 12, 2024
Thank you for your survey

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from jmiguel on Apr 12, 2024
Thank you for your survey

10/10 Excellent

Michelle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, diverse clientele but still no discriminatory. Would definitely recommend if you're planning a trip to North Carolina
Stayed 3 nights in Apr 2024
Response from jmiguel on Apr 16, 2024
Thank you for your comments

10/10 Excellent

Courtney

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a nice stay, would come back
Stayed 2 nights in Apr 2024
Response from Zsamece Front Office Manager on Apr 8, 2024
Thank you for sharing your feedback! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back in the future! If you have any further comments or suggestions, please feel free to share them with us.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from jmiguel on Apr 2, 2024
Thank you for your comments

10/10 Excellent

Ke

Stayed 2 nights in Mar 2024
Response from jmiguel on Mar 28, 2024
Thank you for your comments

8/10 Good

Thomas

Stayed 1 night in Mar 2024
Response from jmiguel on Apr 16, 2024
Thank you for your comments

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The Sheraton Chapel Hill is a nice property. The staff is very friendly and helpful. I would recommend the property to family and friends.
Stayed 1 night in Mar 2024
Response from jmiguel on Mar 18, 2024
Thank you for your comments

10/10 Excellent

Lucretia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The perfect place to stay in Chapel Hill! Beautiful, modern, quiet.
Stayed 1 night in Mar 2024
Response from jmiguel on Mar 18, 2024
Thank you for your comments

10/10 Excellent

Dalia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!
Stayed 1 night in Feb 2024
Response from jmiguel on Feb 28, 2024
Thank you for your comments

10/10 Excellent

Stanley

Liked: Cleanliness, property conditions & facilities
Nice place
Stayed 2 nights in Feb 2024
Response from jmiguel on Feb 25, 2024
Thank you for your comments

10/10 Excellent

Ehsan

Stayed 1 night in Feb 2024
Response from jmiguel on Mar 21, 2024
Thank you for your comments

10/10 Excellent

Eric

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean, newer and modern. I've stayed here twice and enjoyed it both times. No free coffee in the mornings is the only real downside.
Stayed 2 nights in Feb 2024
Response from jmiguel on Feb 15, 2024
Thank you for survey

8/10 Good

sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and quiet property. The staff wete very friendly and helpful
Stayed 4 nights in Feb 2024
Response from jmiguel on Feb 13, 2024
Thank you for your comments

8/10 Good

Sylvia

Traveled with family
Liked: Cleanliness, staff & service, amenities
Handicapped room extremely far from elevators and not what booked none of lights in room worked well desk staff extremely helpful
Stayed 1 night in Feb 2024
Response from jmiguel on Feb 12, 2024
Thank you for your comments

10/10 Excellent

Rhodri

Stayed 1 night in Feb 2024
Response from jmiguel on Mar 21, 2024
Thank you for your comments

6/10 Okay

Douglas

Stayed 2 nights in Jan 2024
Response from jmiguel on Mar 21, 2024
Thank you for your comments

8/10 Good

Jeremy

Stayed 1 night in Jan 2024
Response from jmiguel on Jan 23, 2024
Thank you for review

10/10 Excellent

Alexander

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from jmiguel on Jan 23, 2024
Thank you for review

10/10 Excellent

Kirandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from jmiguel on Jan 20, 2024
Thank you for your survey!

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
chapel hill visit
nice new modern hotel/ rooms are nice/ shower better than most/ breakfast was lame/ alot of restaurants nearby
Stayed 3 nights in Jan 2024
Response from jmiguel on Jan 16, 2024
Thank you for your feedback

10/10 Excellent

Kirk

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very clean and surprisingly affordable. The restaurant was a little pricey but the food was vary good. Will stay here again if in th area.
Stayed 2 nights in Jan 2024
Response from jmiguel on Jan 10, 2024
Than you for your comments

8/10 Good

Courtney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the modern feel and the beds were very comfortable.
Stayed 1 night in Dec 2023
Response from jmiguel on Dec 31, 2023
Thank you for your feeback!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Quite and stores close by
Stayed 1 night in Dec 2023
Response from jmiguel on Dec 31, 2023
Thank you for your feedback!

10/10 Excellent

Fabrizio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from jmiguel on Dec 22, 2023
Thank you so much for your survey.

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from jmiguel on Dec 21, 2023
Thank your response.

10/10 Excellent

Monica

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from jmiguel on Dec 21, 2023
Thank your response.

8/10 Good

Naquan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard to get to
Stayed 1 night in Nov 2023
Response from jmiguel on Feb 15, 2024
Thank you for survey

8/10 Good

Gary

Liked: Cleanliness
Stayed 2 nights in Nov 2023
Response from jmiguel on Nov 28, 2023
Thank you for your comments and completing this survey.

6/10 Okay

David Michael, Hingham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from jmiguel on Nov 6, 2023
Thank you for feedback.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff!
Very friendly and helpful staff. Will stay again.
Stayed 2 nights in Oct 2023
Response from jmiguel on Nov 6, 2023
Thank you for feedback.

10/10 Excellent

Lucretia

Stayed 2 nights in Oct 2023
Response from jmiguel on Nov 28, 2023
Thank you for your comments and completing this survey.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and clean. Only complaint was the very uncomfortable bed and thin feather pillows. Not a great night’s sleep.
Stayed 1 night in Oct 2023
Response from jmiguel on Oct 29, 2023
Thank you so much for your feedback!

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from jmiguel on Oct 25, 2023
Thank you for your survey

10/10 Excellent

Laura

Stayed 1 night in Oct 2023
Response from jmiguel on Oct 23, 2023
Thank you for your feedback and completing this survey. We greatly appreciated you.

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from jmiguel on Oct 23, 2023
Thank you for your feedback and completing this survey. We greatly appreciated you.

2/10 Terrible

Tara

Disliked: Cleanliness, staff & service
My daughter was given a room totally different than what was purchased. It was a special night
Stayed 1 night in Oct 2023
Response from jmiguel on Nov 6, 2023
Thank you for feedback.

2/10 Terrible

Kelvin

Stayed 1 night in Oct 2023
Response from jmiguel on Nov 6, 2023
Thank you for feedback.

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and remodeled
Stayed 2 nights in Oct 2023
Response from jmiguel on Oct 10, 2023
Thank you for your survey

10/10 Excellent

Tamika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from jmiguel on Oct 6, 2023
Thank you for your survey!

10/10 Excellent

David R.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great upgrade!
Great facilities upgrade from the previous brand.
Stayed 3 nights in Sep 2023
Response from jmiguel on Oct 3, 2023
Thank you so much for your comments and survey.

8/10 Good

Andrea

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Everyone on different page
Hotel was fine, clean and modern. The service? Not so much. I purchased a two night stay with breakfast included and this was apparently unfathomable by the staff. Upon check in I was told: we don’t serve breakfast, sorry you’ll have to contact hotels.com to get your money back. Mind you, not only am I a Marriott rewards member (with club access), there is a breakfast bistro in the lobby. I eventually got a manager to apologize for the confusion and say she’d provide us with vouchers in the morning. The next day, I literally had to relive this again and explain why the breakfast should be included. We received vouchers for one day and were asked to come back the next day for the other vouchers. Which, for principle’s sake, I did. And…I went through this aTHIRD TIME! Absolutely crazy that no one knows what’s going on in this establishment. Customer service is not a priority here.
Stayed 2 nights in Sep 2023
Response from jmiguel on Oct 2, 2023
Thank you for your survey. I will direct your comments to the team involved in your experience. We appreciated you time and comments.

10/10 Excellent

Andra'

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
The room was comfortable. Would have liked for the soiled bath cloths and towels to have been removed.
Stayed 2 nights in Sep 2023
Response from jmiguel on Sep 30, 2023
Thank you for your feed back

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a quick stay but very well received.
Stayed 1 night in Sep 2023
Response from jmiguel on Sep 21, 2023
thank you for your survey

10/10 Excellent

Bradley Henry

Stayed 2 nights in Sep 2023
Response from jmiguel on Oct 6, 2023
Thank you for your survey!

6/10 Okay

Lauren

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The pluses were a great pool. The water was warm and one afternoon my husband and I had it all to ourselves. The room was clean and the bed was soooo comfortable that I slept like I haven’t in years I think. Loved the private balcony. Here’s the minuses. The staff and especially some policies. We booked through here obviously and breakfast was supposed to be included but I was told that in order to get that, you not only had to pay a fee but you had to be a Sheraton platinum member as well. The first morning we went out to breakfast because the food kiosk was expensive but not before seeing people coming out of a private, closed off room with plates of food. When I got back, I approached the front desk person and showed her the Expedia booking that said breakfast included. No smile. Very deadpan while informing me that their system doesn’t show Expedia breakfast vouchers sometimes so she wrote a voucher on a piece of paper to use the next day and told me tonight when we get in, ask the night front desk person for vouchers for the next day. Still not sure why she couldn’t do it for the duration of our stay. Night front desk guy (who was nice enough) said he couldn’t write out breakfast vouchers, only dinner 😒. There’s lots of things you can enjoy only if you are a platinum member. Breakfast. An evening reception and a relaxation room and 24 hour coffee. And don’t dare ask for a coffee from the kiosk after 11:30! Major attitude because I asked for it at 11:32.Had no idea.
Stayed 3 nights in Aug 2023
Response from jmiguel on Sep 16, 2023
Thank you so much completing this survey. We appreciate your comments and will share with the team involved in your experience.

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property! Second time here!!
Stayed 4 nights in Sep 2023
Response from jmiguel on Sep 14, 2023
Thank you for your survey.

6/10 Okay

Ben

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
I stay at this Sheraton on a weekly basis because the rooms are nice, the hotel has been upgraded, etc, but if you want to watch TV in your room, please know that your favorite channels that are listed on the TV “routinely” do not work. For example, ESPN, CNBC, Comedy Channel, CNN, etc. I have contacted the afternoon front desk numerous times about this and they have no answers.
Stayed 2 nights in Sep 2023
Response from jmiguel on Sep 12, 2023
Thank you for your survey.

10/10 Excellent

Lyubov

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Aug 2023
Response from jmiguel on Aug 30, 2023
Thank you for your survey