Bad first(and last) experience!
Posted Sep 27, 2016
When we got there it was dark, and the parking lot to park is rather far from hotel entrance and the parking lot is dark(a couple of street lights but more dark than lit. Then we were given a room on what they called the Starwood Preferred Guest floor, room 713 and when we all hauled our luggage up there and walked in the room was not clean-one of the beds was not completely made, there was a drink glass with liquid in it. We immediately left and went back down to lobby and then they gave us one on same floor about 6 rooms down from the other room which we were leary about being clean, but when we got there, it seemed ok. We wanted to watch Saturday Night Football or some other choices, but only had a few channels working. The others said 'no signal'. We called down and they sent a maintenance person to our room immediately and he fixed it so we thought, but after he left the stations went out again and it wasn't just the cable cord. They did not offer any discount upon checkout when I told them the issues we had. They said since it was paid for through a 3rd party, Expedia.com there was nothing they could do, and I haven't heard back from Expedia. I will not be staying there again and do not recommend it. I tried to book directly with hotel and told her the Expedia price and she told me to book through them not direct, which I found strange. However, since they were not willing to offer even a discount of some sort to appease me, maybe that's why they said use Expedia
Comment from Hotel Management
Sep 30, 2016 by DianeT, Hotel Management
Thank you for providing such a detailed review of your stay. I apologize that we missed the mark on your recent visit to the Sheraton Imperial Hotel. We want you to know that we greatly value your feedback and it has been shared with our Executive team. Because you have provided us the specific areas in which we failed to exceed your expectations we have begun to direct our attention to those areas. Let me assure you that we want to exceed our guest’s expectations. Our commitment is to strive daily to become a better place to stay. We appreciate your business and cannot thank you enough for sharing your time to help us improve. We sincerely regret to learn of the inconveniences that you encountered during your stay and hope to one day welcome you back and exceed your expectations.
Customer Service Manager