Ratings based on 342 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

No free breakfast or free fridge

Posted May 30, 2016 on Hotels
After spending that much money No free breakfast, no fridge It was a really horrible experience No fridge , all our food was bad. The girl told us we have to pay to use fridge
Comment from Hotel Management
by Diane, Hotel Management
Dear Guest: Thank you for taking the time to share your on-line review. . Through each comment we receive, both positive and negative, we are able to seek knowledge and growth to better serve our guests. We are sorry that your stay was not as enjoyable as anticipated and we eagerly await the next opportunity to meet all of your expectations. Sincerely, DianeT Customer Service Manager SIHCC
3 out of 5
by A verified traveler

Family get away.

Posted May 16, 2016 on Hotels
It was great but we could hear people talking loud outside and the air conditional sustem was kind loud. No fridge in the room.
5 out of 5
by Ramkumar

Posted May 12, 2016 on Hotels
Comment from Hotel Management
by Diane, Hotel Management
Dear Ramkumar: We are excited to have received your Five Star rating. Thank you for your business and we hope to see you soon. Sincerely, DianeT Customer Service Manager SIHCC
5 out of 5
by A verified traveler

Posted May 11, 2016
We had a very comfortable stay. Everyone was so friendly and helpful. The food at the restaurant was delicious!
Comment from Hotel Management
Jun 3, 2016 by DianeT, Hotel Management
Dear Guest: Thank you for your on line review. We are glad you had a very comfortable stay and enjoyed the Farm to Table menu in Seasons Restaurant. We hope to welcome you back soon! Sincerely, DianeT Customer Service Manager SIHCC
4 out of 5
by dimple

Posted May 9, 2016 on Hotels
Comment from Hotel Management
by Diane, Hotel Management
Dear Dimple: Thank you for your on-line review and the 5 Star rating. We appreciate your business and hope to see you soon. Sincerely, DianeT Customer Service Manager SIHCC
4 out of 5
by A verified traveler

Decent hotel

Posted May 9, 2016 on Hotels
Decent hotel that is conveniently located close to the airport. No problems experienced.
Comment from Hotel Management
by Diane, Hotel Management
Dear Guest: Thank you for taking the time to write a review and for choosing our hotel for your stay. Your comments regarding our location to the airport are greatly appreciated. Our airport shuttle leaves on the top of every hour and pick up are on demand. Again, thank you for your business and we hope to see you again when your travels bring you to Durham, NC. Sincerely, DianeT Customer Service Manager SIHCC
5 out of 5
by Maxwell

Posted May 8, 2016 on Hotels
Comment from Hotel Management
by Diane, Hotel Management
Dear Maxwell: Thank you for your 5 Star rating and for your business. Sincerely, DianeT Customer Service Manager SIHCC
4 out of 5
by Annette from Texas

Posted Apr 13, 2016 on Hotels
You clad tell the hotel was older by the worn wood and minor things like broken nobs, but the rooms were a nice size and very clean. It is in a business area, so the restaurants close fairly early in the area. The restaurant and bar food was very good, but both nights they were understaffed. The gift shop was very nice with everything from sandwiches, snacks and ice cream , to neckties and souvenirs.
5 out of 5
by A verified traveler

Posted Apr 11, 2016 on Hotels
Comment from Hotel Management
Jun 25, 2016 by Diane, Hotel Management
Dear Guest: Thank you for your 5 star rating and for your business. We hope to see you soon. Sincerely, DianeT Customer Service Manager SHICC
4 out of 5
by A verified traveler

Bartender bad, hotel good

Posted Apr 4, 2016 on Hotels
Very enjoyable stay. Great bed. However, the bartender in the lobby bar is perhaps the worst bartender in the history of the world. Forgetful, inattentive and indifferent. Soda water and a cherry in an Old Fashioned? Nope!
Comment from Hotel Management
Jun 25, 2016 by Diane, Hotel Management
Dear Guest, We are very sorry that your experience was not positive. We take pride in our excellent hotel, and we sincerely regret that your experience was not up to our normal high standards. Please be assured that we will use these comments to train our staff because we understand the importance of attention to details and attentiveness in order to provide excellent customer service. We look forward to a future visit when you can have a more typical Sheraton Imperial experience. Thank you again for posting your comments. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be. Sincerely, DianeT Customer Service Manager SIHCC