Meeting facility

Reviews of Sheraton Imperial Hotel Raleigh-Durham Airport/RTP

3.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 352 out of 681 reviews" "
Rating 8 - Good. 204 out of 681 reviews" "
Rating 6 - Okay. 75 out of 681 reviews" "
Rating 4 - Poor. 34 out of 681 reviews" "
Rating 2 - Terrible. 16 out of 681 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Chastan

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from SarahP on Mar 25, 2024
We are thrilled you enjoyed your stat!

8/10 Good

dwight

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from SarahP on Mar 1, 2024
Dwight,Thank you for sharing your feedback about your stay. We hope you come back to see us the next time you are in the area.

10/10 Excellent

Keshia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and quiet
Stayed 1 night in Feb 2024
Response from SarahP on Feb 22, 2024
Keshia, Thank you for sharing your feedback about your stay. We are glad to hear you enjoyed it!

10/10 Excellent

Cameron

Stayed 1 night in Feb 2024
Response from SarahP on Mar 21, 2024
Cameron,Thank you for your positive feedback. We are glad that you had an excellent stay. Hope to see you again!

2/10 Terrible

Jemel

Disliked: Staff & service, amenities
I did not like that money was token from me while on property
Response from SarahP on Feb 8, 2024
Jemel,We apologize that you experienced this while you were here. Please reach out directly if there is anything we can do.

10/10 Excellent

Rodney

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from SarahP on Jan 1, 2024
We are so glad you enjoyed your stay with us. Hope to see you again!

10/10 Excellent

Alexander

Liked: Amenities
Stayed 1 night in Dec 2023
Response from SarahP on Dec 27, 2023
Alexander,So glad you enjoyed your stay with us! Hope to see you again.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from SarahP on Dec 20, 2023
Alexander, We are glad to hear you enjoyed your stay with us. Hope to see you again soon.

10/10 Excellent

William

Stayed 1 night in Dec 2023
Response from SarahP on Dec 12, 2023
So glad you enjoyed your stay with us!

8/10 Good

Clayborn

Liked: Staff & service, amenities, property conditions & facilities
Felt safe on property.
Stayed 2 nights in Nov 2023
Response from SarahP on Dec 5, 2023
Glad you felt safe at our property, and we hope you enjoyed your stay. We hope to see you again.

10/10 Excellent

Perry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice & clean.
Stayed 2 nights in Nov 2023
Response from SarahP on Dec 2, 2023
We are glad you enjoyed your stay with us. Hope to see you again.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room and the easy closing amenities and the welcome with my name on tv
Stayed 1 night in Nov 2023
Response from SarahP on Nov 16, 2023
Tiffany,Thank you for sharing your feedback, and glad you felt welcomed.

10/10 Excellent

Jared

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel and Great Driveable Location
Stayed here as a staycation and the facility is nice and spacious. Right off of the highway and has some good restaurant options near.
Stayed 2 nights in Oct 2023
Response from SarahP on Oct 31, 2023
We are so glad you enjoyed your stay with us! Hope to see you again.

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints. Loved my stay!
Stayed 3 nights in Oct 2023
Response from SarahP on Oct 23, 2023
Glad you had a great time with us. Come back and see us soon.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well maintained. Courteous and friendly staff
Stayed 3 nights in Oct 2023
Response from SarahP on Oct 23, 2023
We are so glad you enjoyed your stay with us. We look forward to having seeing you again.

10/10 Excellent

Altamese

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Lovely restaurants and two bars
Stayed 2 nights in Sep 2023
Response from SarahP on Oct 20, 2023
So glad you enjoyed your stay with us!

10/10 Excellent

jose

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Game hotel
Great location and impeccable accommodations. We flew in for the UM vs UNC game and it was a great atmosphere, shuttle service, lobby bar although small made for a great time. I will definetly stay here again
Stayed 2 nights in Oct 2023
Response from SarahP on Oct 20, 2023
We are so glad to hear that you had a great time during your stay with us. We look forward to having you stay with us again soon.

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from SarahP on Oct 20, 2023
Thank you for your feedback

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very pleasant. Treated you like they wanted to keep you there. Great food and great energy.
Stayed 2 nights in Oct 2023
Response from SarahP on Oct 20, 2023
We are thrilled that you found the staff to be so pleasant! We hope to see you again!

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels
Stayed 1 night in Oct 2023
Response from SarahP on Oct 31, 2023
Thank you! We are thrilled you think so!

10/10 Excellent

Karan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Oct 2023
Response from SarahP on Oct 20, 2023
Thank you for your feedback!

10/10 Excellent

Deepti

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from SarahP on Oct 2, 2023
Thank you for sharing your feedback.

10/10 Excellent

Angel

Stayed 1 night in Sep 2023
Response from SarahP on Oct 20, 2023
Thank you for your feedback!

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Excellent hotel and the room was totally renovated. We did not request a handicap room however we noticed that the bathroom had a tub instead of walk-in shower.
Stayed 1 night in Sep 2023
Response from SarahP on Oct 2, 2023
Dan,Thank you for sharing your feedback. We are glad you enjoyed it!

6/10 Okay

Paula

Business traveler
Liked: Staff & service, amenities
Staff were nice, facility is dated but generally clean. I found a giant roach in my bathroom.
Stayed 3 nights in Sep 2023
Response from SarahP on Oct 2, 2023
Paula,Thank you for your feedback. I am so sorry you found a bug in the room, we have Orkin out weekly to treat. Glad you found the staff friendly.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Everything was great. The woman who checked me in was friendly and inviting. Our room was clean and comfortable. Our air conditioning wasn’t working and not only did the maintenance guy fix it right away, he even came back later on to ask us if it was still working properly! Only complaints are the thin walls, we could hear the neighboring room crystal clear. Also there was some kind of alum thing that had like 5 big buses blocking the entrance so we couldn’t pull up to the door in the rain. Not the fault of the hotel, just rude of the buses sitting there when there was no one around to get on them.
Stayed 2 nights in Sep 2023
Response from SarahP on Oct 20, 2023
So glad you had such a wonderful stay with us. We always hope that there will be no issues, but I am happy to hear that the staff was able to resolve your issue quickly. We hope to see you again soon.

2/10 Terrible

Peter

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aweful
Disaster from beginning to end. Very dated
Stayed 3 nights in Aug 2023

10/10 Excellent

Jasmine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice and clean, the only complaint was the toilet made a very loud knocking noise toward the end of our stay
Stayed 1 night in Aug 2023
Response from SarahP on Aug 11, 2023
Jasmine, Thank you for sharing your experience about your recent stay with us. I apologize that the toilet was making such a loud noise. We will ensure that this is addressed so that other guests do not experience the same thing. We hope to see you again.

6/10 Okay

Erika

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The property is nice, room is nice, staff were friendly. The comforter on the bed was dirty. I called for new bedding and housekeeping did bring it up quickly. I gave a rating of average because after a long days trip, you don’t want to have to strip a bed and change the linen. You want the comfort of knowing that your bed will be clean.
Stayed 2 nights in Aug 2023
Response from SarahP on Aug 11, 2023
Erika,Thank you for sharing your experience, we appreciate the feedback so that we can improve! Glad you found the staff to be friendly and the room nice, we hope to see you again!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only issue was there were roly poly bugs and one spider in the bathroom.
Stayed 1 night in Aug 2023
Response from SarahP on Aug 11, 2023
Melissa,We are so sorry to hear that you found unwelcome bugs in your room! We will work to ensure that this does not happen again!

10/10 Excellent

Isatou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from SarahP on Aug 11, 2023
Thank you for your feedback!

10/10 Excellent

Tinene

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from SarahP on Aug 11, 2023
Thank you for your feedback!

10/10 Excellent

Tinene

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from SarahP on Aug 11, 2023
Thank you for your feedback!

10/10 Excellent

Zakiyyah

Stayed 1 night in Aug 2023
Response from SarahP on Aug 31, 2023
Thank you for your feedback!

10/10 Excellent

Felicia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an incredible experience staying here. Fromthe moment I walked in, everyone I interacted with was a positive and welcoming- the attitude of all staff was one of genuine desire to be helpful and make your stay fantastic. The furnishings are beautiful and the lobby is a great place for gathering any time of day and all the food was fantastic. I loved the room- and found the bed and pillows very comfortable! I would absolutely stay here again. Huge thank you to the hotel manager, Michael, for creating such a positive, professional, and hospitable environment.
Stayed 2 nights in Aug 2023
Response from SarahP on Aug 11, 2023
Felicia,Thank you for sharing your amazing experience with us. We love to hear such great feedback! We will share with the team, and we look forward to having you stay again!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
It’s the Sheraton
Stayed 1 night in Jul 2023
Response from SarahP on Aug 11, 2023
Thank you for your feedback!

10/10 Excellent

Shauna

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay!
Stayed 1 night in Jul 2023
Response from SarahP on Jul 30, 2023
Thank you for your feedback, we are thrilled that you had a great stay.

10/10 Excellent

Daniel

Traveled with family and small children
I thought the place was very clean. The staff was friendly and helpful. I didn’t like that the restaurant on the premises wasn’t available on the weekend. Otherwise it was a great place to stay.
Stayed 1 night in Jul 2023
Response from SarahP on Jul 30, 2023
Glad to hear that you enjoyed your stay with us. We will pass along your feedback.

8/10 Good

Laniaja

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The pool was good
Stayed 2 nights in Jul 2023
Response from SarahP on Jul 30, 2023
We are glad you enjoyed the pool!

10/10 Excellent

Suzann

Stayed 1 night in Jul 2023
Response from SarahP on Aug 11, 2023
Thank you for your feedback!

2/10 Terrible

Chad

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Cold shower for three days. Not enough parking.
Stayed 2 nights in Jun 2023
Response from SarahP on Jul 3, 2023
Chad,I am so sorry to hear that there was no hot water during your stay. I do hope we were able to resolve this. We have a very large parking area, I apologize if no one showed you the options around the hotel.

8/10 Good

Lee, Greenville

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was very quite and clean. Excellent bed and shower!
Stayed 1 night in Jun 2023
Response from SarahP on Jul 30, 2023
So glad you found everything clean and enjoyed the bed and shower!

8/10 Good

Susanne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are newly renovated. The pool area was nice! We had two options for the breakfast. They had a buffet which my friend chose and she said it was very good. The other option was ordering from the front store which was my option because they have food from La’Farm which is a French bakery they have in Cary and everything is delicious there. We had the package where our breakfast was included.
Stayed 1 night in Jun 2023

6/10 Okay

Margaret

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just okay.
Parking was not close to the front entrance. Front desk staff were professional, friendly and helpful.
Stayed 2 nights in May 2023
Response from SarahP on Jul 24, 2023
Thank you for sharing your feedback about your stay. I am glad you found the staff to be so friendly and helpful, and I apologize that the parking was further away. We do offer valet parking for next time you come!

8/10 Good

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from SarahP on May 28, 2023
Crystal,We hope you enjoyed your stay with us. Please let us know if there was anything we could improve.

10/10 Excellent

Shaunta

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
First time coming here and this is the nicest, cleanest and up to date hotel. In my 44 years of life ii have traveled to different places and stayed at several hotels. This hotel is number 1 on my list as the best. This hotel is not just clean it smells good too. You don’t have to go anywhere because everything you need is right here. I give this hotel 10 stars across the board. Checking in took less than 5 minutes. The lady that waited on me was very nice as well.
Stayed 1 night in May 2023
Response from SarahP on May 28, 2023
Shaunta,We are thrilled that you enjoyed your stay with us so much! We look forward to having you stay again.

10/10 Excellent

Lisette, Brownwood

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property itself was gorgeous. We didn’t get in until 1 due to a layover and they met us at the airport with the shuttle and we also were able to get a shuttle to enterprise the next morning. Friendly staff.
Stayed 1 night in May 2023
Response from SarahP on May 28, 2023
Lisette,So glad you had a great time during your stay with us, and you were able to use our shuttle service. We hope to see you again soon.

6/10 Okay

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Needs better complimentary breakfast
Stayed 1 night in May 2023
Response from SarahP on May 27, 2023
Carlos,Thank you for sharing your feedback, we will pass this along to our food and beverage team.

10/10 Excellent

Qizhong

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from SarahP on May 29, 2023
Thank you for your feedback!

8/10 Good

Mathieu

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 5 nights in May 2023
Response from SarahP on May 17, 2023
So glad you enjoyed your stay with us!