Ratings based on 629 Verified Reviews

3.9 out of 5
77% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from houston

Check in staff was rude

Posted Jul 17, 2017
Stay elsewhere. Rude staff, bad parking, construction everywhere
Comment from Hotel Management
Jul 21, 2017 by Christine, Hotel Management
We are very sorry for your poor experience with staff and the available parking. We will share this with the appropriate teams in an effort to improve services. Thank you for your feedback and we hope we can serve you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from SC

Nice hotel close to Red Hat Amphitheater

Posted Jul 11, 2017
Hotel staff very friendly and helpful. Hotel is walking distance to Red Hat Amphitheater. Overall great stay.
Comment from Hotel Management
Jul 14, 2017 by Christine, Hotel Management
Wonderful! Thank you for sharing your experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Convenient location right downtown.

Posted Jul 5, 2017
Pros: Friendly staff, clean, central location.
Location: CVS, the capitol, Morning Times (coffee house), the Pit were walkable. We took the free city bus to/from the Raleigh Beer Garden (a must visit!!).
Upon check in, we told Lexy that we were just in town for 1 day and mentioned going for BBQ and walking around downtown. She was friendly and helpful and gave us many great recommendations on where to go to eat, what to order and ideas of where to go for drinks afterwards. Once we were in our room, I received a text making sure everything was good with the room. The room was clean, everything appeared to be new. I liked the bright, open and airy lobby which was nice to sit in. The complementary computers were helpful when I had to check on a few things for work. The location is convenient right downtown (half a block from the free city bus) and walkable to attractions,restaurants, and bars. If I come back to Raleigh, I would stay there again and will recommend to friends.
Comment from Hotel Management
Jul 14, 2017 by Christine, Hotel Management
Thank you! We can't wait to see you again!
5 out of 5
Recommended
for Families
by A verified traveler from Marion, NC

Family visit to Raleigh

Posted Jun 28, 2017
Pros: Downtown location
Cons: Room was very small
Location: We visited NC Museum of Science and Museum of Natural History. Kids loved the Marble Museum
Only negative was one evening when we went to pool there were no towels, I informed front desk but an hour later still no towels. Also many beer cans around pool and even found one in pool
Comment from Hotel Management
Jun 30, 2017 by Christine, Hotel Management
Thank you for your feedback! We apologize for the pool experience and hope we can welcome you back again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Wilmington, NC

Perfect if you are going to Red Hat for a concert

Posted Jun 28, 2017
Pros: Location
Cons: Can't think of anything
Location: If you are going to a concert or just a vacation in Raleigh, lots of places to see.
The room was very comfortable, and clean. All of the staff was professional and met all of our needs.
Comment from Hotel Management
Jun 30, 2017 by Christine, Hotel Management
Thank you for your feedback! Come back and see us soon!
3 out of 5
by A verified traveler

Posted May 24, 2017
Room condition left a lot to be desired....was not a 3.9+ hotel.
Comment from Hotel Management
Jul 21, 2017 by Spencer , Hotel Management
Thank you for your review.
2 out of 5
by A verified traveler

Posted May 8, 2017
I chose this hotel because of it's spa and breakfast. Didn't get either. Had to argue for the breakfast before I get it and the spa section was closed.
5 out of 5
by Rebecca

Family outing

Posted Apr 17, 2017 on Hotels
Nice hotel at a good rate. My family enjoyed our stay.
5 out of 5
by JAMMIE

Showtime weekend

Posted Apr 11, 2017 on Hotels
Reasonable priced stay, valet parking overpriced, rooms are small, but loved the Jimmy V restaurant enjoyed all 5 meals. Staff very pleasant and helpful.
5 out of 5
by Lindsey

Posted Apr 10, 2017 on Hotels
Our stay was great. With us being there for a convention in the Raleigh Convention Center, it really helped the hotel was a cross the street from it. The hotel was beautiful. Loved how we could walk down the street a few blocks and visit the Natural Science Museum along with other things. The only thing I would have to say was kind of a little let down was the pool wasn't as big as we thought it was, but my kids still enjoyed it and the fitness center. If we ever go back to Raleigh I'm definitely going to go back to the Sheraton.