Exterior

Reviews of Sleep Inn Garner - Clayton

2.5 out of 5
Sleep Inn Garner - Clayton
105 Commerce Pkwy, Garner, NC

Reviews

7.8

Good

Rating 10 - Excellent. 150 out of 408 reviews" "
Rating 8 - Good. 133 out of 408 reviews" "
Rating 6 - Okay. 62 out of 408 reviews" "
Rating 4 - Poor. 33 out of 408 reviews" "
Rating 2 - Terrible. 30 out of 408 reviews" "

7.8/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

naya

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
BED BUG!!!!! The hotel is a decent hotel and has a great location. BUT I knew it was to good to be true with the price. THEY HAVE BED BUGS!!!!!!!!
Stayed 2 nights in Mar 2024

10/10 Excellent

William

Business traveler, Traveled with partner
Liked: Staff & service, property conditions & facilities
Easy to find. Friendly staff. Nice room.
Stayed 1 night in Feb 2024

6/10 Okay

Verified traveler

Traveled with family
Disliked: Staff & service
Check in lady ignored me for quite a while, no "I'll be right with you" or anything. I asked for adjoining rooms and had booked 2 doubles - she said she could do an adjoining queen and double but a king/double would be extra. I asked how much extra it would cost and she ignored me, then said here are keys for a queen/double. I had booked through Hotels.com so I don't think she wanted to bother with changing anything. Very unfriendly. The next morning there was an African/American man on duty and he was awesome-greeting everyone that walked through.
Stayed 1 night in Dec 2023

10/10 Excellent

luis

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good

10/10 Excellent

luis

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Good

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 1 night in Dec 2023

6/10 Okay

Fred

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Continental breakfast was a joke. Coffee in room consisted of 3 decafs and a caf. None extra at the Breakfast area, had to go to front desk for more caf. Why use 3rd floor (no ice machine) when hotel was essentially empty.
Stayed 1 night in Nov 2023

2/10 Terrible

Tanorya

Stayed 1 night in Oct 2023

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Safe and quiet
Stayed 1 night in Oct 2023

8/10 Good

Cathy

Traveled with family
Liked: Property conditions & facilities
Less than pleased
The front desk was argumentative when asking questions. The floor we stayed on smelled heavily of curry.
Stayed 1 night in Nov 2023

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 1 night in Nov 2023

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice, room smelt like cigarettes but it wasn’t that big a deal . Most rooms do

8/10 Good

John

Stayed 12 nights in Sep 2023

10/10 Excellent

Glenn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean place. Little bit older but very much a safe feeling about sleeping here tonight
Stayed 1 night in Aug 2023

10/10 Excellent

Wanda

Stayed 2 nights in Aug 2023

10/10 Excellent

Yuliya

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quite place to stay
Stayed 1 night in Aug 2023

6/10 Okay

Ivonne

Stayed 2 nights in Jul 2023

10/10 Excellent

Heike

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I really loved my room. Especially the feather blanket for the bed. My stay would have been perfect if it wasn’t for the two hour hollering and door slamming going on from about 10 pm to 12 pm. I had to get out of bed, open my door and shout that I would like to get some sleep. Staff should be around to keep hallways quite. It was not the cheapest room. I had plans on staying another night but changed my mind after not being able to get a good nights rest. But I did love the room.
Stayed 1 night in Jun 2023

8/10 Good

Kareem

Stayed 3 nights in May 2023

10/10 Excellent

heather

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Betty Jo

Stayed 1 night in May 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Stayed 4 nights in May 2023

6/10 Okay

Khadija

Stayed 1 night in May 2023

8/10 Good

Anthony J., Parkville

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and recently updated. The staff was friendly and the breakfast was nice. My only complaint, was that the beds were “rock hard” and not comfortable.
Stayed 2 nights in May 2023

10/10 Excellent

Keyla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Apr 2023

10/10 Excellent

Khandis

Stayed 1 night in Apr 2023

10/10 Excellent

spious

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

8/10 Good

RDean

Traveled with family
Liked: Staff & service, amenities
only stopped for a place to sleep
Stayed 1 night in Mar 2023

10/10 Excellent

Morgan

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 1 night in Jan 2023

6/10 Okay

Ryan

Stayed 1 night in Jan 2023

10/10 Excellent

Lester

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our check in was very efficient and pleasant. We had a good nights sleep. We enjoyed a good breakfast before we left. The staff was very friendly and helpful.

2/10 Terrible

Nicole

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Location was good, everything else was not. Upon arriving and going to the room I walked in to find a room that seemed that someone had trashed it and they were still using it for guests without fixing it. Curtains torn down but still hanging from the track, night stand broken, toilet running and not securely fixed to the floor. The only blanket was the flat sheet and the cover that is for decor also as warm as a flat sheet. I was cold but with two thermostats I had no idea which one was on if either of them even worked which I do not think they did. The bed was hard as a rock and I had to unplug the fridge due to the noise it made so I could try to sleep. I left the bathroom fan running all night to help with the noise of the family down the hall with the door propped open and kids running all over. If there was a chance the stay would have been refunded I would have tried to go to one of the other hotels in the area. I would never stay here again
Stayed 1 night in Jan 2023

2/10 Terrible

Alan

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Nasty. Check in was the easiest part. It declined from there. There were clear signs saying it was a non-smoking hotel. As I walked the hall closer to the room, the smell of smoke grew stronger and stronger. It was coming from the room next to the one I was to stay in. I entered our room and the smell went away for the most part. However, we could smell each time a new one was lit. After we confronted the staff, the smoking stopped. The room is obviously in need of some repairs, but with a 2 star I expect some of that. What I did not expect was a shower door that would not shut and black mold lining the shower door and handles. It is clear that nobody had attempted to even clean around those areas as the mold came off with a damp rag in a few places (I tested during a video I took of the state of the room). The sheets and comforter appeared clean. The refrigerator had ice build up and some spots showing it had not been cleaned. I didn’t even look in the microwave. There was no TV remote in the room. We left before even midnight bc we were grossed out. When I mentioned the mold in the shower to the attendant at the desk, she just said “oh.” For the amount paid for the room, I am extremely disappointed and disgusted.
Stayed 1 night in Dec 2022

6/10 Okay

Lesheola

Stayed 1 night in Dec 2022

2/10 Terrible

Latrevette

Disliked: Staff & service, amenities, property conditions & facilities
Had 3 rooms and all 3 had a weird smell. Tge rooms were not cleaned. Found hairs all in my bed. And to make it worse the cleaning staff did not come clean our rooms. I didnt make a fuss because we only stayed two nights. However, I will not go there again.
Stayed 2 nights in Nov 2022

4/10 Poor

Cathy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not so good!!!
Stayed 2 nights in Nov 2022

4/10 Poor

sharon

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The TV didn't coordinate with cable for viewing. No bedside lamp, only 10 feet of overhead fluorescents, annoyingly bright. No desk lighting. Clothes left in a drawer. Shower device pulled away from the wall with long screw sticking out. Suspicious people hanging out at entrance. I'd never stay there again. That said, the staff was pleasant, yet couldn't help me with the TV.
Stayed 1 night in Oct 2022

2/10 Terrible

Theodric

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like a refund. Property was disgusting. We did not stay. We walked in and turned around. Drove hours down the road and ended up spending 200 more dollars on a much better hotel.
Stayed 1 night in Oct 2022

2/10 Terrible

Elaine

Traveled with group
NOT FRIENDLY AT ALL!
I wish I could rate this hotel but unfortunately I can't. After a long 8 hour drive, I was looking forward to a comfortable room and a good night's sleep. Unfortunately, the PET FRIENDLY hotel I thought I had booked wasn't PET FRIENDLY at all. I was refused accommodations. Mind you, we were trying to check in at midnight. The clerk on duty refused to allow my dog the night's stay saying that they HAD CHANGED THEIR STATUS. Well, that's all well and good but if it's NOT ON THE INTERNET how the hell am I supposed to know that??? The clerk recommened another hotel in the area which under the circumstances seemed like a good choice. Unfortunately it was more of a flop house than a hotel. Used condoms in the bureau! Dirty trash in the room and no towels in the bathroom. This wasn't the vacation I expected!!!
Stayed 3 nights in Oct 2022

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice. The only thing that was not as comfortable/pleasing was the size of the beds other than that it was a pleasant stay.
Stayed 2 nights in Oct 2022

8/10 Good

Diane R

Liked: Staff & service, property conditions & facilities, room comfort
Improved after the first night.
We booked 3 nights at this hotel. Randy checked us in late the first night. He was friendly. We were a bit disappointed with the cleanliness of the room. It wasn't very clean. The shower had a bad odor and the toilet ran and flushed itself all night. We reported this to the morning clerk who came up to try to fix it but he couldn't so he moved us to another room across the hall. It was exceptionally clean and a much better standard than the other room so we were thankful. Not sure why there was such a difference in standards. Everyone working there was friendly and accommodating. They may have been short staffed and doubling duties. After the move we were very happy with our stay.
Stayed 3 nights in Oct 2022

6/10 Okay

Anna

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Room was dirty.
Stayed 5 nights in Sep 2022

2/10 Terrible

MELISSA

Stayed 1 night in Sep 2022

8/10 Good

Carla, Bland

Traveled with partner
Liked: Cleanliness, staff & service
It was a place to stay. The staff, what few there were, were very friendly and accommodating. It is obvious however that they are short-staffed and doing the best they can. Some of the areas of the building need upgrading, but overall it was an okay place to lay my head for two nights.
Stayed 2 nights in Sep 2022

6/10 Okay

Vanessa

Stayed 1 night in Jun 2022

8/10 Good

Siegrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Check in with Savannah
Savannah at the front desk was very professional, friendly and efficient. The room was well worth the price we paid. We will be staying here again when in clayton/garner, nc.
Stayed 1 night in Aug 2022

8/10 Good

Carlton M

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility. Very friendly staff.
Stayed 2 nights in Jul 2022

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

4/10 Poor

Sydney

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Horrible
When I checked in the front desk employee gave me no information. No room number pool/breakfast time. Nothing. Then at breakfast it was just nasty. Hard bagels with old/crusty gravy and greasy burnt sausage. The orange juice was hot from the machine. Was very disappointed. Much nicer hotels across the street for the same price. No wifi. Won’t stay again.
Stayed 1 night in Jun 2022

8/10 Good

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice hotel, and is close to a lot. So you don’t have to drive to far, for anything.
Stayed 3 nights in Jun 2022