Ratings based on 587 Verified Reviews

4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from NC

Great hotel

Posted Jan 27, 2017
2nd time staying here. Would suggest one thing. Never stay on the first floor. Noisy floors above. Excellent continental breakfast. Pool and hot tub are great.
Comment from Hotel Management
Feb 14, 2017 by GM, Hotel Management
Thank you Thank you! It's great to hear that you returned to the hotel and had such a great stay. I'm happy you enjoyed the complimentary breakfast, in-door pool and hot tub. Your review will be shared with the hotel staff. Thank you again and please come back and visit us soon. Have a wonderful day.
2 out of 5
by A verified traveler

Posted Jan 24, 2017
I would not recommend this hotel. I had problems with sleeping because of the noise coming from other rooms and the hall (young people on the same floor). I'm disappointed at the stay.
Comment from Hotel Management
Feb 14, 2017 by GM, Hotel Management
Please accept my sincere apology that we let you down during your recent stay at our hotel. It's unfortunately, that young people disrupted your sleep. We pride ourselves on service excellence and it was disappointing that we did not provide the service that you have come to expect with our brand.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 30, 2016
The Hotel was very good. Very inexpensive long term airport parking helped us. The gym was adequate. The free breakfast was great but very crowded. Maybe a bigger space or longer hours for it would help. Room was very good.
Comment from Hotel Management
Feb 14, 2017 by GM, Hotel Management
Thank you for the recent feedback of the hotel. It's great to hear that you enjoyed the hotel facilities, long-term airport parking, gym and the complimentary breakfast provided to our guests. Breakfast area space is in the process of improvement to gain more additional seating.
5 out of 5
by Burhan

Clean and Comforable Hotel

Posted Dec 24, 2016 on Hotels
a comfortable and relaxing room.
Comment from Hotel Management
Feb 17, 2017 by General Manager, Hotel Management
It's nice you hear that the suite was comfortable and relaxing for you. Thank you for your review and for taking the time to provide feedback.
4 out of 5
by A verified traveler

Posted Dec 23, 2016 on Hotels
Comment from Hotel Management
Feb 17, 2017 by General Manager, Hotel Management
Thank you for your review and for taking the time to provide feedback.
3 out of 5
Recommended
for Everyone
by A verified traveler from P

Decent hotel close the the airport

Posted Dec 22, 2016
It was great for a quick overnight stay room was clean and comfy and great breakfast options
Comment from Hotel Management
Dec 23, 2016 by GM, Hotel Management
Thank you so much for taking the time to share your recent review of the hotel. It's great to hear that you enjoyed your overnight stay, suite was clean, comfortable and great breakfast options. Thank you again and we look forward to seeing you in the future.
5 out of 5
by A verified traveler

Posted Dec 19, 2016 on Hotels
Front desk personnel were very friendly.
Comment from Hotel Management
Dec 23, 2016 by General Manager, Hotel Management
It's great to hear that you enjoyed your stay and front desk were very friendly.Thank you again and we look forward to seeing you in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from raleigh, NC

My experiences

Posted Dec 18, 2016
I usually book at Springhill suites during my vacations, and my experiences are really good. However, my recent reservation was below average. The bathroom wasn't fully clean upon arrival and I had problems with the heater during the entire trip. Besides those issues, everything was fine.
Comment from Hotel Management
Dec 23, 2016 by GM, Hotel Management
Thank you so much for taking the time to share your recent review of the hotel. I would like to apologize for the suite accommodation issues you experienced with housekeeping and maintenance. Your comments will be shared with the team to correct future occurrences. Thank you again and we look forward to seeing you in the future.
5 out of 5
by A verified traveler

Posted Dec 15, 2016 on Hotels
great front desk.. let us check in early.
Comment from Hotel Management
Dec 23, 2016 by General Manager, Hotel Management
Excellent to hear that you enjoyed great front desk staff provided early check-in. Thank you again and we look forward to seeing you in the future.
2 out of 5
by A verified traveler

Springhill Suites - RTP

Posted Dec 12, 2016
Noise from the room above us and the rooms beside up, as well as the noise from the hall, made my visit less than pleasurably.
Comment from Hotel Management
Dec 23, 2016 by GM, Hotel Management
I would like to apologize for the noise caused by other guests in the hotel around you. Your comments will be shared with the team to reduce the noise from other guests in the hotel. Thank you again and we look forward to seeing you in the future.