Ratings based on 325 Verified Reviews

3.8 out of 5
74% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from New York

Posted Nov 6, 2017
Hotel does not deal well with valuable belongings that you might have forgotten in the room. In my case I left leather jacket in the closet during checkout and when I inquired about it in the evening on the same day they told me that cleaning staff reported nothing, saw nothing and there was no jacket in the room. I wish this hotel would be more humane to such mistakes and would allow you to retrieve your valuables if you forgot them during checkout. Worth noting that every time I passed by reception I saw somebody arguing violently with manager. Little did I know I would be one of them.
Comment from Hotel Management
Nov 12, 2017 by Shalom T, Hotel Management
Dear Taras we received your notice about the jacket and unfortunately we didn't find it even all our efforts. Please accept our sincerest apologies for the inconvenience you have experienced during your stay i assured that these issues will be looked into. We value your comments and hope to welcome you and serve you again. Sincerely Shalom T Guest Relation Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Hawaii

The hotel staff are nice and helpful.

Posted Oct 20, 2017
My first impression to the hotel staffs are extra ordinary. Why? Because when we arrived to the hotel they welcome their guest with respect. From the front office desk when check in up to check out. He gave me all the details and information I need during our stay. When we reach our room I was surprised when there is a welcome amenities waiting in the table. And a welcome letter from the General manager. I felt so special and when we went down to the Italian restaurant. The lady server are very delightful and kind. And the food are great. I am please and very happy to be part of your guest. Your service to your guest are strongly recommended. When we check they help me call the next hotel that we were going to stay. And Amir help us to find a taxi. He patiently wait outside to get the taxi for us. I am very thankful for all the staffs and the management of Leinardo City Tower.
Comment from Hotel Management
Nov 2, 2017 by Shalom T, Hotel Management
Dear Imelda Thank you for taking the time sharing your review regarding your recent stay. I'm delighted that you find the service as most enjoyable. We hope to welcome you back to our hotel once again Best Regards, Shalom T Guest relation manager
4 out of 5
by A verified traveler

Posted Sep 22, 2017
The staff were extremely eager to serve. The rooms were clean. some need more maintenance.
Comment from Hotel Management
Sep 24, 2017 by Ofir Rubin | General Manager P.A, Hotel Management
Dear Miri, Thank you for taking the time to share your experience during your recent stay at the Leonardo City Tower hotel and Thank you for your kind review. I was happy to hear that you enjoyed in our hotel. We will be happy to see you again in the near future.
3 out of 5
by A verified traveler

Posted Sep 15, 2017 on Hotels
Comment from Hotel Management
Sep 18, 2017 by raz, Hotel Management
Dear Guest, Thank you for taking the time to share your experiences following your recent stay with us. It is feedback like this that we learn from and use to improve. We wish you had a better experience in our hotel
2 out of 5
by Solomon

Posted Sep 3, 2017 on Hotels
No towels no soap or tissues
Comment from Hotel Management
Sep 6, 2017 by raz, Hotel Management
Dear Solomon, Thank you for taking the time to share your experiences following your recent stay with us. I can assure you your comments have been taken on board for further attention by our GM and management. It is feedback like this that we learn from and use to improve. we wish you had a better experience in our hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotels city center

Posted Aug 17, 2017
Great big hotel. The only downside was they don't have valet parking and took pretty long to park
Comment from Hotel Management
Aug 20, 2017 by Ofir Rubin | General Manager P.A, Hotel Management
Dear Guest, Thank you for taking the time to share your experience during your recent stay at the Leonardo City Tower hotel and Thank you for your kind review. I was happy to hear that you enjoyed in our hotel. We will be happy to see you again in the near future.
3 out of 5
by A verified traveler from UK

Mediocre business hotel

Posted Aug 15, 2017
Pros: Adjacent to Savidor railway station, efficient lifts (elevators), chef cooks eggs at breakfast, staff try their best in difficult circumstances
Cons: Almost everything else (see main review). This hotel had a good reputation when it first opened but, sadly, now seems to be in terminal decline....
Location: Apart from the handy central railway station, there's almost nothing here except soulless office towers
It looks at first sight like a reasonably comfortable business hotel. But it’s oddly dysfunctional - apart from the excellent elevators and generally friendly staff. There are numerous minor flaws that are cumulatively annoying. These include – unstable wifi, virtually no food in the lobby on Shabbat, room doors that are sticky to lock, shaving mirrors in wrong place, toilet flushes that need an instruction label to operate, poor quality shampoo, undrinkable instant coffee in room, flashing phone lights that won’t switch off, eccentric TV remote control, unsafe windows on high floors, grubby carpets in hallways of some floors, lack of undiluted, fresh orange juice at breakfast,frequent absence of milk on breakfast tables (that at times are not adequately cleaned), dim bedside lights, somewhat erratic room cleaning service. The pool is small and overcrowded at peak times. If you're on an expense account (as many residents probably are) you won't care much, the hotel just about does the job; if not, you'll want to give this place a wide berth. Sorry to be so blunt but that's the truth....
Comment from Hotel Management
Aug 17, 2017 by Ofir Rubin | General Manager P.A, Hotel Management
Dear Guest, Thank you for taking the time to share your experiences following your recent stay with us. I can assure you your comments have been taken on board for further attention by our GM and management. It is feedback like this that we learn from and use to improve. We wish you had a better experience in our hotel Regards,
1 out of 5
by A verified traveler from so and so

catastrophic

Posted Jul 20, 2017 on Hotels
catastrophic
Comment from Hotel Management
Jul 24, 2017 by raz, Hotel Management
Thank you for taking the time to share your experiences following your recent stay with us. I can assure you your comments have been taken on board for further attention by our GM and management. It is feedback like this that we learn from and use to improve. Ofir Rubin | General Manager P.A
1 out of 5
by A verified traveler from LA

YUK!! The filthiest hotel I have ever stayed at

Posted Jul 15, 2017
First room had bugs and a terrible odor. The second room had mold, a saturated old stained carpet and a 2 dead mattresses ouch together to make one bed. It was so disgusting dirty I had to switch rooms at 3 am in my pjs and they even did that begrudgingly, as though I should be content with paying for a dirty moldy room. Yuk!
Comment from Hotel Management
Jul 17, 2017 by Ofir , Hotel Management
Dear Guest, Thank you for taking the time to share your experiences following your recent stay with us. I can assure you your comments have been taken on board for further attention by our GM and management. It is feedback like this that we learn from and use to improve. We wish you had a better experience in our hotel Regards, Ofir Rubin | General Manager P.A
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 13, 2017
Late check in - room was not ready , had to wait for Room
Comment from Hotel Management
Jul 13, 2017 by ofir, Hotel Management
Dear Guest, Thank you for taking the time to share your experiences following your recent stay with us. I can assure you your comments have been taken on board for further attention by our GM and management. It is feedback like this that we learn from and use to improve.