Ratings based on 174 Verified Reviews

4.2 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Ajijic Mexico

Nice clean hotel with many amenities

Posted Jul 8, 2017
Great staff clean rooms and hot breakfast buffet. Not walkable to any restaurants because in a business centre. I would recommend it.
Comment from Hotel Management
Jul 12, 2017 by Enrique Mejia, Hotel Management
Estimado JO Y JIM Antes que nada agradezco sus comentarios que para nosotros son realmente muy importantes como huésped no. 92645597 y como miembro Marriott Rewards 707241339. Para todos los que conformamos el equipo de Fairfield Inn & Suites Saltillo fue un placer tenerle en casa y sobre todo saber que cumplimos con su expectativas ya que ponemos mucho cariño en lo que hacemos para nuestros huéspedes. Saludos cordiales y nos gustaría poderle atender nuevamente. Enrique Mejía M. Gerente General Hotel Fairfield Inn & Suites Saltillo
4 out of 5
Recommended
for Business Travelers
by A verified traveler from San Miguel de Allende

Nice hotel for business people, airport and driver

Posted May 27, 2017
Pros: It was clean, quiet and the staff are great.
Cons: The air conditioner needs freon!
Location: This hotel is located near the airport and right off a major highway. I wouldn't say it is positioned for sightseeing.
We booked this hotel while driving south from Laredo. The hotel we stayed in on the way to Laredo wasn't what we expected and we needed a nice, cool, clean and comfortable room to relax after several long days on the road. We got 2 of these things for sure and about 0.5 on the other two. The hotel and room were very clean and it was nice - as far as our standards for a halfway road trip hotel go. The room was comfortable, the bathroom was very nice, but the mattresses have seen their better days. The next morning my back was complaining about that mattress. The room was cool-ish. I must say that while we live in Mexico we are not familiar with Mexican hotel outside of the area where we live, so maybe it is typical for the air conditioner to only keep the room not hot, but not cool. The complimentary breakfast was ok. Mexicans don't usually eat very large breakfasts, so it is a feast by that standard and less than expected for gringos. The staff was fantastic. There was a food truck parked outside and one of the staff members even ordered us a pizza from a local place - really nice when your only goal is to eat and get some sleep!
Comment from Hotel Management
Jun 2, 2017 by Enrique Mejia, Hotel Management
Dear Amy First of all I appreciate your comments that are really very important to us. For all the staff at Fairfield Inn & Suites, it was a pleasure to have you at home. On the other hand I am very sorry for the unpleasant situations that they experienced during their stay, I would like you to give us the opportunity to see us again and to realize that this was an isolated case, since our standards of quality as Marriott are very Taller. Best regards and we would like to be able to attend to you again. Enrique Mejía M. General Manager Hotel Fairfield Inn & Suites Saltillo
3 out of 5
by Laura

Posted May 19, 2017 on Hotels
They have to clean the restrooms of the room. The towels are dirty and the color was yellow no white.
Comment from Hotel Management
May 22, 2017 by Jakie, Hotel Management
Dear LAURA First of all I appreciate your comments that are really very important to us. For all of us who made up the Fairfield Inn & Suites team it was a pleasure to have you at home, I am very sorry for all the inconveniences that happened during your stay and I offer you a sincere apology, we would like you to visit us again to make sure that it is all about Of an isolated case and that they have taken into account all their comments. Best regards and we would like to be able to attend to you again. Enrique Mejía M. General Manager Hotel Fairfield Inn & Suites Saltillo
4 out of 5
Recommended
for Everyone
by A verified traveler from Ajijic, MX

Nice hotel, in an industrial area.

Posted May 19, 2017
Pros: The convenience from the main highway and also the staff speak English.
Cons: Everything seemed fine to us.
Location: The location appears to be in an industrial area and not a commercial or neighborhood area. It is convenient and the parking is secure.
This is a nice property, all new and clean and the staff is lovely and helpful. We were just stopping by for the night on our way to Guadalajara so we did not see any of the surrounding area. There are no walking distance restaurants but the hotel has many menus for delivery services. The workout area is small but adequate and nicely furnished. The breakfast area is large and the breakfast is good.
Comment from Hotel Management
May 19, 2017 by Enrique Mejia, Hotel Management
Dear KATHELEEN First of all I appreciate your comments that are really very important to us. For all of us who make up the Fairfield Inn & Suites team, it was a pleasure to have you at home and above all to know that we live up to your expectations as we put a lot of love into our work. Best regards and we would like to be able to attend to you again. Enrique Mejía M. General Manager Hotel Fairfield Inn & Suites Saltillo
3 out of 5
by Esther

Smallest bathroom I have seen

Posted May 11, 2017 on Hotels
upon register to our room, was told they would have a happy hour at 4PM, showed up at 4:15, nobody, asked the manager, he looked to the other clerk and said 5PM, showed up at 5:30..nobody.. so forget it..why mention it at all. Also, we were on the first floor...the smallest bathroom, we have ever seen and been in.
Comment from Hotel Management
May 19, 2017 by Jakie, Hotel Management
Dear ESTHER First of all I appreciate your comments that are really very important to us. For all of us, the Fairfield Inn & Suites team was pleased to have you at home and we have 4 room types and we would like you to enjoy one of our larger rooms on the theme of Happy hour, indeed this can be enjoyed Monday through Thursday from 18:30 to 20 hrs. With complimentary beer and snack. Best regards and we would like to be able to attend to you again. Enrique Mejía M. General Manager Hotel Fairfield Inn & Suites Saltillo
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Safe & Friendly

Posted Apr 17, 2017 on Orbitz
Pros: Great place right off of the freeway. It is gated with constant security. Friendly staff and very modern and clean. Highly recommend!
Cons: NA
Location: Conveniently close to freeway
Great place right off of the freeway. It is gated with constant security. Friendly staff and very modern and clean. Highly recommend!
Comment from Hotel Management
Apr 19, 2017 by Gerente General., Hotel Management
Estimado MILO Antes que nada agradezco sus comentarios que para nosotros son realmente muy importantes. Para todos los que conformamos el equipo de Fairfield Inn & Suites fue un placer tenerle en casa y sobre todo saber que cumplimos con su expectativas ya que ponemos mucho cariño en nuestro trabajo. Saludos cordiales y nos gustaría poderle atender nuevamente. Enrique Mejía M. Gerente General Hotel Fairfield Inn & Suites Saltillo
2 out of 5
by A verified traveler

Are the ratings for real?

Posted Apr 14, 2017 on Hotels
Hallways stained, dirty carpet, low ceilings on floor hallways. Hairs from previous guests on sheets and pillowcases. No carpet in rooms. Whoever designed the rooms never stayed in the rooms. Poor lighting- too bright and shines in your eyes. Can't rotate TV. To me it's just a very fancy Motel 6. Definitely not worthy of the high ratings. Makes me wonder if the reviews are fake. Breakfast was decent. Lots of fresh cantaloupe.
Comment from Hotel Management
Apr 19, 2017 by Jakie, Hotel Management
Dear ANONYMOUS First of all I appreciate your comments that are really very important to us. On the other hand I offer a sincere apology for all these inconveniences during your stay and I would like if you allow us in your next visit to give you our best rooms at no additional cost. And above all I can see that they took their comments into account. Best regards and we would like to be able to attend to you again. Enrique Mejía M. General Manager Hotel Fairfield Inn & Suites Saltillo
5 out of 5
by Joseph

Posted Apr 10, 2017 on Hotels
Comment from Hotel Management
May 24, 2017 by Jakie, Hotel Management
Estimado JOSEPH Antes que nada agradezco sus comentarios que para nosotros son realmente muy importantes. Para todos los que conformamos el equipo de Fairfield Inn & Suites fue un placer tenerle en casa y sobre todo saber que cumplimos con su expectativas ya que ponemos mucho cariño en nuestro trabajo. Saludos cordiales y nos gustaría poderle atender nuevamente. Enrique Mejía M. Gerente General Hotel Fairfield Inn & Suites Saltillo
4 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio, TX

Great Hotel Staff

Posted Mar 4, 2017
Pros: See above.
Cons: Hallway carpet.
Location: Restaurants (Principal), desert museum, downtown Saltillo with churches, restaurants, and home town feeling.
I travel to different cities in Mexico and this one is my favorite of all of them. The staff goes out of their way and beyond the call of duty in making my stay as comfortable as possible. The management, front desk, food (breakfast), and shuttle services are best thean anywhere I've been in Mexico. I know many by their first name and that goes a long way in my assessment of their great care for their customers. I look forward staying there on each visit to Saltillo and will continue doing so in the future. They deserve a higher rating but since no one is perfect - I give them a 4.9.
2 out of 5
by A verified traveler from Puerto Vallarta, Mexico

Not the best experience.

Posted Jan 27, 2017
Pros: The staff.
Cons: Cleanliness and parking.
Location: No restaurants within walking distance.
!. Personable, attentive, bilingual staff, that were efficient. 2. Good but limited breakfast fare. 3. Parking lot was under construction and the amount of parking was limited. 4. The bathroom was dirty with a ring in the toilet bowl. 5. Too close to a railroad.
Comment from Hotel Management
Feb 16, 2017 by Gerente General, Hotel Management
Dear MICHAEL First of all I appreciate your comments that are really very important to us. For all of us who make up the Fairfield Inn & Suites team, it was a pleasure to have you at home and above all to know that we live up to your expectations as we put a lot of love into our work. And I confirm that the works of the parking lot have already been completed. Best regards and we would like to be able to attend to you again. Enrique Mejía M. General Manager Hotel Fairfield Inn & Suites Saltillo