Generally good but treated badly at check out.
Posted Aug 20, 2013
Hotel good, room OK, beautiful mountain area and the summer card that gave you access to free activities was excellent.
All this was marred by the fact that the cleaner was in the room before we even managed to get our bags out; I felt she was checking all was fine with the room, which I don't mind but not when you haven't even finished or left the room.
Then at check out I was questioned more than once to see if we had had the evening set menu, despite the fact that we had eaten in the restaurant and paid each meal as we had had it, (as I hate having to work out bills afterwards). We are wealthy and although I am actually half German and fluent, I felt there was prejudice towards us because we were British. We are usually used to being treated well; it was a bit of a shock to be insulted that way.
PS All was nice and clean though the bunk bed in the family room had loads of dust and rubbish underneath when I checked the room before we left.