Ratings based on 1,064 Verified Reviews

4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from california

Worth the money spent

Posted Nov 14, 2017
Pros: Clean and friendly
Cons: Replace the towels and pillows
Location: Best location..Victoria makl and restaurants, Ontario Mills mall all close
Love the location to mall and restaurants..nothing super spcial but comfortable still..fridge and microwave in room. Not enough towels..and the towels needed rplacement, meaning they are old and need to be retired, my skin hurt after a shower because towels are so old
5 out of 5
Recommended
for Everyone
by A verified traveler from Star, ID

Won me over

Posted Nov 14, 2017
Diane at the front desk went above and beyond regular customer service. She worked magic to correct scheduling problems I encountered and was able to save the day. Her efforts made me a loyal customer from now on whenever I visit in the area.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Posted Nov 9, 2017
Pros: everything
Cons: nothing
Location: lots to do
Excellent first class accommodation. great location lots of places to eat nearby
Comment from Hotel Management
Nov 11, 2017 by Frank Fales, Hotel Management
Thank you for the fantastic review! We are very happy you enjoyed your accommodations and our convenient location!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. please send our best to you and your loved ones! Thank you again for taking the time to complete the survey. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario
5 out of 5
Recommended
for Everyone
by A verified traveler from moreiaon colorado

We would definitely return

Posted Oct 6, 2017
We really enjoyed our stay! Clean, great breakfast and staff super nice!!! Only downside was the outdoor pool. Cold! But we will definitely return! Thank you for great service!
Comment from Hotel Management
Oct 11, 2017 by Frank Fales, Hotel Management
Thank you for the fantastic review! We are very happy to hear you enjoyed your accommodations and our friendly staff! We apologize the pool is cold this time of year. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario
5 out of 5
Recommended
for Everyone
by A verified traveler from thousand oaks, ca

Concert

Posted Sep 14, 2017
Service was kind and efficient-rooms were very clean and comfy
Comment from Hotel Management
Sep 16, 2017 by Frank Fales, Hotel Management
Thank you for the great review! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Comfortable hotel in Rancho

Posted Sep 4, 2017
Stayed one night, and really enjoyed sleeping in the very comfortable bed. The water pressure in the shower was AMAZING!
Comment from Hotel Management
Sep 8, 2017 by Frank Fales, Hotel Management
Thank you for the great review! We are very happy you enjoyed the appropriate water pressure and our comfortable beds. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario
4 out of 5
Recommended
for Everyone
by A verified traveler from Lomita, Ca.

Weekend getaway

Posted Sep 1, 2017
Close to Shopping and ballpark. Busy weekend, we got stuck in a handicap deluxe room ( no tub , elevated toilet)
Comment from Hotel Management
Sep 3, 2017 by Frank Fales, Hotel Management
Thank you for the kind review! We are very happy you enjoyed your stay with us! We are sorry you did not get the room type you intended to book. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Please send our best to you and your loved ones! Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario
2 out of 5
by A verified traveler

Better deals around

Posted Aug 30, 2017
One tiny bar of soap for two people. Went to front desk 3 times for more soap, only a sign will be be back at particular time. Uncomfortable beds compared to their competing hotels in the area. Not worth the money.
Comment from Hotel Management
Sep 1, 2017 by Frank Fales, Hotel Management
Thank you for your feedback. We are very sorry you did not find value in your accommodations. We are a green hotel which entails shower gel, shampoo, conditioner, and lotion set up in each room as a dispenser. The dispensers are attached to the wall in the shower and the lotion dispenser is next to the bathroom sink. We apologize you did not find the beds very comfortable. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario
5 out of 5
Recommended
for Everyone
by A verified traveler

Love the hotel!

Posted Aug 29, 2017
We loved the hotel! Room was very spacious and had more than we expected. We will definitely be staying here again!
Comment from Hotel Management
Sep 1, 2017 by Frank Fales, Hotel Management
Thank you for the fantastic review! We are very happy to hear that you enjoyed your accommodations and our friendly staff! Getting more than you expected at our hotel is always a nice surprise. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please sedn our best to you and your loved ones! Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario
5 out of 5
by Manuel

Posted Aug 14, 2017 on Hotels
Comment from Hotel Management
Aug 21, 2017 by Herman, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario