Ratings based on 1,125 Verified Reviews

4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston Texas

Breakfast was not great

Posted Feb 19, 2018
Pros: well kept
Cons: breakfast
Location: mall and different place to go very attractive
I liked the place except breakfast fruit was only apples, no bannanas, no kiwi, not grapefruit or oranges. No bacon only sausage links. The hotel was full, so i expected them to really show good variety of fruits for everyone.
Comment from Hotel Management
Feb 22, 2018 by Frank Fales, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We thank you for your great suggestions. Some items on the buffet change daily such as the breakfast meats and potatoes. We are currently planning a remodel for the breakfast area that will enable us to provide more choices. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Please send our best to you and your loved ones! I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 17, 2018
Would definitely return. Very convenient to shopping and public transportation.
Comment from Hotel Management
Feb 19, 2018 by Frank Fales, Hotel Management
Thank you for the fantastic review! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please send our best to you and your loved ones! Thank you again for taking the time to complete the survey. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel

Posted Jan 26, 2018
Pros: Everything
Cons: Nothing
Location: Restaurants/Shopping malls
Many close by restaurants and shopping malls. Clean area and safe.
Comment from Hotel Management
Feb 1, 2018 by Frank Fales, Hotel Management
Thank you for your kind review! We are very fortunate to have so many amenities very close by! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please send our best to you and your loved ones! Thank you again for taking the time to complete the survey. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 8, 2018
Hotel was great. Worth spending the difference between this location and something closer to the airport. Tons of great restaurants within walking distance and better clientele the by the airport.
Comment from Hotel Management
Jan 12, 2018 by Frank Fales, Hotel Management
Thank you for your wonderful review! We are very happy you enjoyed our convenient location! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please send our best to you and your loved ones! Thank you again for taking the time to complete the survey. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario
4 out of 5
Recommended
for Everyone
by A verified traveler from arizona

Beautiful hotel, clean

Posted Dec 26, 2017
Pros: Clean, neat pretty, convenient, price was good.
Cons: Figure out why the rooms were so warm
Location: Near two major malls.
Room was too warm even though the heater was off. Everything else was top notch
Comment from Hotel Management
Dec 28, 2017 by Frank Fales, Hotel Management
Thank you for your kind review! Your business is very important to us and we value We are very sorry the room was warm. We will investigate what the cause may be. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please send our best to you and your loved ones! . Thank you again for taking the time to complete the survey. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel and good location

Posted Dec 23, 2017
Pros: Location
Location: Shopping and restaurants
Only bad thing two guest rooms next to us very noisy!
Comment from Hotel Management
Dec 28, 2017 by Frank Fales, Hotel Management
Thank you for your kind review! Your business is very important to us and we value We are very sorry you had inconsiderate neighbors. We ask all of our guests to adhere to our good neighbor policy. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please send our best to you and your loved ones! . Thank you again for taking the time to complete the survey. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Decent stopover

Posted Dec 17, 2017
Pros: Fairly nice facility, with restaurants a short walk across the street. It was fairly quiet, which is unusual for a hotel, in my opinion.
Cons: I found two, long black hairs, one stuck to the shower curtain, and one on the floor of the shower/tub. There was also one stuck in my towel.
Location: Restaurants and food shopping were close by.
Check in was quick and pleasant. The clerk (who's name I have forgotten) was very pleasant, and helpful, switching my room to the top floor, after the initial check in was finished. The room service staff could be a bit more diligent in their tasks though. I shouldn't find long black hairs in the shower, nor on the towel.
Comment from Hotel Management
Dec 20, 2017 by Frank Fales, Hotel Management
Thank you for your kind review! We are very sorry there was hair found in the bathroom. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Please send our best to you and your loved ones! I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario
5 out of 5
Recommended
for Everyone
by A verified traveler from hemet , ca

Getaway

Posted Dec 10, 2017
Me And the honey needed the time to ourselves. With family in for the weekend who does need a little get away and we had a good Time and some rest.
Comment from Hotel Management
Dec 13, 2017 by Frank Fales, Hotel Management
Thank you for the wonderful review! We are very happy you enjoyed your get away this weekend. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please send our best to you and your loved ones! Thank you again for taking the time to complete the survey. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario
5 out of 5
Recommended
for Everyone
by A verified traveler

EXCELLENT SAFE HOTEL!

Posted Dec 7, 2017
Pros: EVERYTHING!
Cons: No improvement needed.
Location: Numerous restaurants shopping centers movie theaters and Victoria Gardens is just a couple miles East of the Hotel.
This hotel is perfect! I stayed alone because the wind was so bad I couldn't drive home. As a Senior Citizen it was excellent! All the rooms are all inside from the lobby and the staff were all very nice.
Comment from Hotel Management
Dec 9, 2017 by Frank Fales, Hotel Management
Thank you for the AWESOME review! I am very happy you chose not to drive in this treacherous wind! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please send our best to you and your family! Thank you again for taking the time to complete the survey. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 2, 2017
Great stay! Clean, safe & a great location! Highly recommend!!! Located near restaurants & shopping! Staff is really good & friendly!!!!!!!
Comment from Hotel Management
Dec 7, 2017 by Frank Fales, Hotel Management
Thank you for the wonderful review! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please send our best to you and your loved ones! Thank you again for taking the time to complete the survey. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario