Ratings based on 1,044 Verified Reviews

4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from thousand oaks, ca

Concert

Posted Sep 14, 2017
Service was kind and efficient-rooms were very clean and comfy
Comment from Hotel Management
Sep 16, 2017 by Frank Fales, Hotel Management
Thank you for the great review! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Comfortable hotel in Rancho

Posted Sep 4, 2017
Stayed one night, and really enjoyed sleeping in the very comfortable bed. The water pressure in the shower was AMAZING!
Comment from Hotel Management
Sep 8, 2017 by Frank Fales, Hotel Management
Thank you for the great review! We are very happy you enjoyed the appropriate water pressure and our comfortable beds. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario
4 out of 5
Recommended
for Everyone
by A verified traveler from Lomita, Ca.

Weekend getaway

Posted Sep 1, 2017
Close to Shopping and ballpark. Busy weekend, we got stuck in a handicap deluxe room ( no tub , elevated toilet)
Comment from Hotel Management
Sep 3, 2017 by Frank Fales, Hotel Management
Thank you for the kind review! We are very happy you enjoyed your stay with us! We are sorry you did not get the room type you intended to book. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Please send our best to you and your loved ones! Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario
2 out of 5
by A verified traveler

Better deals around

Posted Aug 30, 2017
One tiny bar of soap for two people. Went to front desk 3 times for more soap, only a sign will be be back at particular time. Uncomfortable beds compared to their competing hotels in the area. Not worth the money.
Comment from Hotel Management
Sep 1, 2017 by Frank Fales, Hotel Management
Thank you for your feedback. We are very sorry you did not find value in your accommodations. We are a green hotel which entails shower gel, shampoo, conditioner, and lotion set up in each room as a dispenser. The dispensers are attached to the wall in the shower and the lotion dispenser is next to the bathroom sink. We apologize you did not find the beds very comfortable. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario
5 out of 5
Recommended
for Everyone
by A verified traveler

Love the hotel!

Posted Aug 29, 2017
We loved the hotel! Room was very spacious and had more than we expected. We will definitely be staying here again!
Comment from Hotel Management
Sep 1, 2017 by Frank Fales, Hotel Management
Thank you for the fantastic review! We are very happy to hear that you enjoyed your accommodations and our friendly staff! Getting more than you expected at our hotel is always a nice surprise. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please sedn our best to you and your loved ones! Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario
4 out of 5
Recommended
for Everyone
by A verified traveler from Menlo Park, CA

Nice Hotel in RC

Posted Jul 31, 2017
Pros: Clean room. Comfortable bed. Good environmental practices. Frig in room. Willing to book for just one night over the weekend. Good breakfast.
Location: Lots of walkable stores and restaurants nearby.
We were just here for a night for a local family gathering in Fontana so picked the hotel for location more than anything at first but would stay here again and would recommend. The room was clean, spacious and comfortable. There was an A/C issue our particular night but fortunately it wasn't too hot and opening the window made for a comfortable night's sleep. I really liked that they use the refillable containers for shampoo, conditioner, body wash and body lotion. This is truly a "green" practice compared to the individual, non-recyclable containers that most hotels use. Good for you BW!! I also liked the spacious seating areas on each floor so that we could gather with family outside our rooms. Our room had a nice view of the San Gabriel Mountains. They had a very decent breakfast as well - lots of options.
Comment from Hotel Management
Aug 1, 2017 by Frank Fales, Hotel Management
Thank you for the wonderful review! We are very happy you enjoyed your accommodations and our friendly staff! It sounds like everyone had a great time at your family gathering. We greatly appreciate your feedback and the time you put into such a great review! We hope to see you again on your next visit. Please send our best to you and your family! Sincerely, Frank Fales Operations Manager
4 out of 5
by A verified traveler from Virginia

Nice hotel, friendly staff

Posted Jul 14, 2017
Pros: Breakfasts, friendly staff, parking with shade, free Wifi, location was perfect for me, comfortable bed, desk in room
Cons: The HVAC seemed to struggle to keep my room cool, but it's understandable - I was there during a heat wave - triple digits most of the time.
Location: The location is wonderful - foothills of the San Gabriel Mountains. Hiking, shopping, tons of great eateries!
I stayed for a week while on business. I found the staff to be very friendly and accommodating. My room was clean and comfortable. The complementary breakfasts were very nice.
Comment from Hotel Management
Jul 19, 2017 by Frank Fales, Hotel Management
Thank you for the kind review! We are very happy you enjoyed your accommodations and the location! We are very fortunate to have so many amenities very close by. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario
5 out of 5
Recommended
for Everyone
by A verified traveler from Lomita ,Ca.

Quakes baseball

Posted Jul 6, 2017
spent holiday weekend in Rancho Cucamonga primarily to attend RC Quakes baseball. Hotel was close to shopping and ballpark
Comment from Hotel Management
Jul 8, 2017 by Frank Fales, Hotel Management
Thank you for the fantastic review! We hope you enjoyed the Quakes games. We are a proud long time sponsor of the Quakes! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario
5 out of 5
Recommended
for Everyone
by A verified traveler from Arizona/California

Was nice short drive to glen helen amphitheater.

Posted Jul 6, 2017
Was comfy and very welcoming. Great complimentry breakfast. Would definitely stay here again.
Comment from Hotel Management
Jul 9, 2017 by Frank Fales, Hotel Management
Thank you for the great review! We are very happy you enjoyed your accommodations and our friendly staff! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario
5 out of 5
Recommended
for Everyone
by A verified traveler

Located in business park, safe, near restaurants

Posted Jul 5, 2017
Beds comfortably, great breakfast buffet, a/c working, clean room, helpful staff, clean linens.
Comment from Hotel Management
Jul 7, 2017 by Frank Fales, Hotel Management
Thank you for the great review! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario