Ratings based on 624 Verified Reviews

4.4 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from texas

Perfect after Mt. Baldy Hike

Posted Nov 19, 2017
After a sore day of hiking My. Baldy, it was nice to come to a classy, comfortable hotel. Rooms were comfortable and amenities excellent. Breakfast was delicious and made to order. Hotel staff, esp. Valerie from front desk were very friendly and helpful-excellent customer service.
5 out of 5
Recommended
for Everyone
by A verified traveler from bellflower,ca

Nice and clean room.

Posted Oct 29, 2017
We enjoyed our stay here. Rooms were very clean and staff was very friendly.
Comment from Hotel Management
Oct 30, 2017 by General Manager , Hotel Management
Hello Raul, Thank you for liking our hotel and staff. We do look forward to welcome you backing in near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Baltimore, MD

Beautiful and clean hotel

Posted Oct 18, 2017
Great hotel! Close to lots of food and shopping options. Only hiccup was we did not have a fan in the bathroom. Besides that, the room was spacious, staff was friendly and attentive, and we were very comfortable. We will be customers for life after this stay.
Comment from Hotel Management
Oct 30, 2017 by General Manager , Hotel Management
Hi Nicole, Thank you for your great feedback, I will relay this to our team and we also look forward welcoming you back in future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Santa Maria

Work trip - would stay here again.

Posted Oct 6, 2017
We booked last minute at this hotel and it was worth the price, omelets made to order for breakfast etc, and rooms were comfortable, not amazing but nice. Our group was fine with it as a work trip stay.
Comment from Hotel Management
Oct 30, 2017 by Generla Manager , Hotel Management
Hello Hailey, Thank you for your great feedback, I will relay this to our staff. We look forward in future to welcome you back.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Excellent location,close to restaurants and shops

Posted Sep 25, 2017
Pros: Proximity to shops and restaurants and I-10.
Cons: No all was just right
Location: Went to breakfast outside of the hotel one day, our daughter had her hair blow out within walking distance.
The hotel was excellent, very clean and close to shops and I-10. Not far from restaurants in Upland, and surrounding malls stores and more restaurants. The room had two queen beds, accommodating 4 people comfortably. (very little time spent indoors). Had breakfast at the hotel, very good. A little pricey, but hey - now everything is pricey. Indoor pool and jacuzzi, our grand-daughter had a great time in them.
Comment from Hotel Management
Oct 30, 2017 by General Manager , Hotel Management
Hello, Thank you sharing your stay with us. We look forward to welcome you back in future.
5 out of 5
by A verified traveler

Posted Aug 28, 2017 on Hotels
Comment from Hotel Management
Sep 5, 2017
Hello, That you for your survey. We are glad that you enjoyed your stay with us. We also look forward for your next visit with us. Kind regards.
5 out of 5
by Cody

Great spot

Posted Aug 27, 2017 on Hotels
No complaints
Comment from Hotel Management
Sep 5, 2017
Hello Cody, I am glad that you had a great stay with us. Thank you so much for you positive feedback. We look forward to welcome you again in near future. Kind Regards
3 out of 5
by A verified traveler

Posted Aug 22, 2017 on Hotels
I made a special request and I don't think they even looked at it because they had empty rooms on the first floor and I had to be separated from the rest of my party.
Comment from Hotel Management
Aug 24, 2017
Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.
5 out of 5
by chase

Posted Aug 21, 2017 on Hotels
Comment from Hotel Management
Aug 24, 2017
Thank you for taking a moment to share your experience. I am happy to hear you found our hotel and staff to your liking. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed
5 out of 5
by Joshua

Posted Aug 14, 2017 on Hotels
Comment from Hotel Management
Aug 24, 2017
Thank you for taking a moment to share your experience. I am happy to hear you found our hotel and staff to your liking. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed General Manager