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Reviews of Homewood Suites by Hilton Ontario-Rancho Cucamonga

3 out of 5
Homewood Suites by Hilton Ontario-Rancho Cucamonga
11433 Mission Vista Dr, Rancho Cucamonga, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 247 out of 456 reviews" "
Rating 8 - Good. 124 out of 456 reviews" "
Rating 6 - Okay. 40 out of 456 reviews" "
Rating 4 - Poor. 20 out of 456 reviews" "
Rating 2 - Terrible. 25 out of 456 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

david

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Homewood Suites on Mar 18, 2024
Hi David, thanks for taking the time to leave us a review! We're glad you enjoyed your stay with us and hope to see you again soon!

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has great optons for larger families!
Stayed 1 night in Feb 2024
Response from Homewood Suites- Rancho Cucamonga on Mar 8, 2024
Hi Barbara! Thank you for taking the time to leave us a review. We hope to see you again soon!

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area with lots of shopping and restaurants near by. I really enjoy staying here. I can get a room with a kitchen if I want to cook. It's clean and the staff are always friendly. I stay here once a year when I come to visit in Dec.
Stayed 2 nights in Dec 2023

2/10 Terrible

Lilia

Disliked: Staff & service, property conditions & facilities
I had reserved my stay one month in advanced. The day of check in I was told my room had a leak and wasn’t able to stay there. My room was a suite for 7 people with a kitchen. To make up they reserved me a room with their sister at Hilton garden. All they did for me is give me one room with one King bed. I complained and they gave me another king size room where there was not enough room for my family. That was the best they could do for us.
Stayed 2 nights in Nov 2023

8/10 Good

Debra

Stayed 4 nights in Oct 2023

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the free breakfasts every morning. They had a great variety and were delicious. We used the pool every day and had fresh towels
Stayed 9 nights in Jul 2023

2/10 Terrible

Juan A, Frederick

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The carpet, towels, mattress and bed skirt had stains on them. In the bathroom it looked like an animal ate some of the bottom of the cabinet. When the AC came on it sounded like it was not working properly as it had a very loud sound to it. We have stayed at Homewood Suites before and this is by far the worse one yet!! When we needed more towels, we had to go all the way down to get them. No customer service at all!
Stayed 3 nights in Jul 2023

2/10 Terrible

Arking

Disliked: Cleanliness, staff & service, property conditions & facilities
It started off nice the plumbing was terrible the mangers did give me a discount and move to another which had the same plumbing issue with the toilet finally after I paid to up grade my self to a - room suite I had know issue after changing into my 3 rd room good luck guys hope your toilet doesn’t over flow and manage does nothing about o yeah the second room had piss stains at the bottom of the toilet that manager never sent any body to clean had to do it myself
Stayed 2 nights in Jun 2023

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 ⭐️
We had a great time! The family enjoyed the stay. The kitchen area was just perfect. We really enjoyed the free breakfast too.
Stayed 1 night in Jun 2023

6/10 Okay

Mathew

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Close to the outlet's with ample parking. Rooms are nicely setup with full kitchen. Unfortunately this hotel is pet friendly and our room smelled like cat pee. They offered another room but we were on a time constraint with no time to swap. Although this hotel was overall a very convenient place to stay, that was a huge negative.
Stayed 1 night in May 2023

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly staff and great breakfast! Room was nice and clean.
Stayed 4 nights in Mar 2023

2/10 Terrible

Christine

Stayed 1 night in Mar 2023

10/10 Excellent

Denel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Feb 2023

10/10 Excellent

Giovanni

Stayed 1 night in Feb 2023

10/10 Excellent

Adrian

Liked: Property conditions & facilities, room comfort
Clean, centrally located property with a well trained, friendly and very attentive staff.
Stayed 2 nights in Jan 2023

10/10 Excellent

Erick

10/10 Excellent

Eduardo

Stayed 1 night in Nov 2022

8/10 Good

Leticia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

Angenette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Viviana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Oct 2022

8/10 Good

Avaly

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Sep 2022

2/10 Terrible

Rachel

Stayed 2 nights in Sep 2022

8/10 Good

Corey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything near by was walking distance
Stayed 2 nights in Sep 2022

10/10 Excellent

Jelani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk very nice. Note: the fitness center does NOT have weights. Only 3 cardio machines
Stayed 1 night in Sep 2022

10/10 Excellent

Ambrose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Walkable shopping near the facility.
Stayed 7 nights in Aug 2022

8/10 Good

Herminia

Business traveler
Liked: Room comfort
Great for the price and location
room was spacious, the bathroom needs updates. Breakfast was decent, love the waffle machine. customer service is the best!
Stayed 3 nights in Aug 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place
Stayed 1 night in Aug 2022

10/10 Excellent

Areli

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comftable beds. Breakfast was amazi g compared to other hotels we have previously stsyed at.
Stayed 1 night in Jul 2022

10/10 Excellent

Shawna

Liked: Cleanliness, staff & service
Stayed 1 night in May 2022

10/10 Excellent

Esparanza

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was amazing. I slept great. Room was more than I expected
Stayed 1 night in May 2022

10/10 Excellent

Michelle

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service; only complaint was pool was cold, so only the kids partook
Stayed 3 nights in May 2022

10/10 Excellent

colleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff. Morning breakfast was great before hitting the road. Easy freeway access
Stayed 1 night in May 2022

2/10 Terrible

Denel

Stayed 2 nights in Apr 2022

10/10 Excellent

Demetriann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room, Not ao good parking
Suite was nice, service great, parking not so good. Limited space
Stayed 1 night in Apr 2022

10/10 Excellent

sharron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding
Stayed 3 nights in Mar 2022
Response from Amy T on Mar 29, 2022
Thank you!

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Great for a solo weekend to yourself.
The room was very clean. I very much appreciated that. There were only a few issues with the room. 1. the AC had been cranking all day and froze over so the first night it was pretty warm in the room. I turned it off completely the following morning and gave it the opportunity to defrost...it worked just fine the rest of the trip. 2. There was no dish soap or a sponge, not a big deal but still. 3. The refrigerator was not cold. The freezer was all iced over so I just turned it off and used the freezer as a cooler. It was fine. The woman who checked me in wasn't very welcoming, she didn't advise me about any amenities or direct me to my room. I don't expect a lot but it definitely seemed lacking. I did accidentally leave something behind on the room and they were really great about finding it and getting it back to me. I would probably stay again... it's a great room in a great location. Just a few hiccups but I would still recommend this hotel.
Stayed 2 nights in Mar 2022
Response from Amy T on Mar 29, 2022
We are happy to hear you enjoyed your stay. Thank you for taking the time to share your experience. We appreciate your review and look forward to seeing you again soon.

10/10 Excellent

Immanuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and friendly staff.
Stayed 1 night in Mar 2022

4/10 Poor

Marlon

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Bad experience
Terrible smell, smell a lot to marijuana and old wet clothes, also toilet was clog, it felt a lot of moisture on the air.
Stayed 2 nights in Feb 2022
Response from Amy T on Mar 29, 2022
We sincerely apologize for your disappointing experience. We appreciate your feedback and have shared your comments with our hotel team to better improve our service for any future visits.

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2022

6/10 Okay

JESSE

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Amy T on Mar 29, 2022
Thank you for your feedback.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Comfortable and Spacious
It's was our first time staying at Hilton. Very spacious, clean and comfortable for family of 4. Loved the kitchen with table. Only thing is phones didn't work to call front desk. I would definitely book a room here in the future.
Stayed 2 nights in Jan 2022

4/10 Poor

Vickie

Liked: Cleanliness, property conditions & facilities
There was poor communication between hotel and guests, concerning the holiday schedule for food being served. It would have been nice if they had coffee and hot water available for guests in the lobby, since the rooms don't have coffee makers. There were many times, I went to the lobby to get hot water for my tea. Maybe twice, I got lucky and found hot water. No dish soap to wash the pan and cup to prepare hot tea. Both stove burners did not work. With Expedia, I reserved a suite with a wall separating sitting area and bedroom. But that is not the room I got. My suite was tiny, no divider wall and my view was of a row of A/C units against another wall. So I couldn't sit next to the window and read a good book. The hotel kept telling me, there was no other room to move me to. Very disappointing.
Stayed 4 nights in Dec 2021

2/10 Terrible

Luis

Traveled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Room was dirty and queen mattress must be changed out.
Stayed 1 night in Dec 2021
Response from Madyson on Jan 5, 2022
Thank you for your feedback!

8/10 Good

Matthew

Business traveler
Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2021
Response from Madyson on Dec 20, 2021
Thank you for your feedback!

10/10 Excellent

Barbara, Prewitt

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was great. The area was veey nice. I felt safe when walking around.
Stayed 4 nights in Nov 2021
Response from Madyson on Dec 6, 2021
Thanks for your feedback!

4/10 Poor

Shanille

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Extremely uncomfortable.
For the most part the suite was clean. The issues we had with our stay were mostly cosmetic and comfort. For example the the tile in the main walk way area was broken moving around. The placed a small rug over it to hide it but still moved around when walked on. My mother in law has to walk with a cane and she falls easily. Definitely not safe. The other issue is the beds are probably the most uncomfortable beds I’ve ever tried to sleep on. I wish I could say I was exaggerating how awful they were but honestly barely slept because I was tossing and turning the entire night. We spent over $1000 at this hotel and I would never go back.
Stayed 3 nights in Oct 2021
Response from Madyson on Nov 14, 2021
Thanks for your feedback!

10/10 Excellent

Tristina

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2021
Response from Madyson on Oct 26, 2021
Thanks for your feedback!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2021
Response from Madyson on Oct 26, 2021
Thanks for your feedback!