Ratings based on 838 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Seattle

Spacious and easy in 'n' out

Posted Nov 27, 2016
Pros: The room was spacious and clean. Many offsite amenities were with-in walking distance. The staff was pleasant and accommodating.
Cons: The bed was a little bit too firm.
While visiting family for the holiday's we chose this Best Western based on other people's reviews. Everything about the room was nice except the beds were too firm for our comfort. The cleaning staff was more than accommodating (we keep odd hours). The free breakfast was top notch with a large assortment of things to choose from.
Comment from Hotel Management
Nov 30, 2016 by Frank Fales, Hotel Management
Thank you for the great review! We are very happy the staff was accommodating and you enjoyed the breakfast buffet. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Frank Fales Operations and Sales manager BEST WESTERN Plus Heritage Inn Rancho Cucamonga/Ontario
5 out of 5
by A verified traveler from US

Close to shopping and other activities.

Posted Nov 26, 2016
Pros: I like staying at this hotel because it's pricing is responsible and it's neat and clean.
Location: Restaurants with plenty of shopping and other stores and malls you can walk to.
I like this hotel because it's tucked away near the foothills and it's clean place to stay.
Comment from Hotel Management
Nov 30, 2016 by Frank Fales, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. We are very happy you found the hotel to be a good value. We are very fortunate to have such a convenient location. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Frank Fales Operations and Sales manager BEST WESTERN Plus Heritage Inn Rancho Cucamonga/Ontario
4 out of 5
by A verified traveler from Bremerton Wa.

close to shopping

Posted Nov 21, 2016
Pros: staff was friendly, Close to stores.
Cons: more attention to detail, Improve parking, And fix and stock vending machines in a timely fashion.
Location: close to shopping and places to eat
We stayed at the hotel for 4 nights. The first night we got there, We went to the vending machine on the first floor to get some snacks and water, The machine was out of order and remained so for our entire stay. The vending machines on each other floor were sold out of most drinks and water. I brought it to the attention of the front desk staff and was told they weren't the ones to stock or fix the machines. Problems with parking, There were two large buses parked in the front parking area, They were parked across several parking spaces, When coming back to the hotel at night we had to drive around for several mins. Looking for a parking place. Again brought it to the attention of the front desk and was told, There was nothing they could do about it.
Comment from Hotel Management
Nov 23, 2016 by Frank Fales, Hotel Management
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are very sorry the vending machine was out of order. A compressor went out and we were awaiting a replacement. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Frank Fales Operations and Sales manager BEST WESTERN Plus Heritage Inn Rancho Cucamonga/Ontario
5 out of 5
by A verified traveler from US

Close to stores and restaurants

Posted Nov 18, 2016
Easy check -in with helpful and friendly staff. Spacious and clean rooms. Breakfast included and therefore not expensive at all.
Comment from Hotel Management
Nov 20, 2016 by Frank Fales, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Frank Fales Operations and Sales manager BEST WESTERN Plus Heritage Inn Rancho Cucamonga/Ontario
3 out of 5
by A verified traveler from US

Okay if you don't care about atmosphere

Posted Nov 16, 2016
Pros: Close to Ontario airport. 2 Room suite was spacious, though 'kitchen' area seemed useless. Breakfast room staff were very friendly and food was decent.
Cons: The whole building; exterior, lobby, rooms had a dry industrial feel. No warmth or aesthetic. As if it hadn't yet figured out if it was a hotel or apartments or offices. The pool was briskly cold and the hot tub tepid. Overall, a clean and functional hotel with no character.
Location: Didn't get any feel for the area, passing through to the airport. Lots of strip malls.
Comment from Hotel Management
Nov 18, 2016 by Frank Fales, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Frank Fales Operations and Sales manager BEST WESTERN Plus Heritage Inn Rancho Cucamonga/Ontario
5 out of 5
by A verified traveler from Paso Robles, USA

Great Hotel Great Location

Posted Nov 15, 2016
Location: Great central location with lots of restaurants and shopping nearby. We recommend Ken's Japanese restaurant close by and Luxe Seafood (buffet).
My wife and I frequently stay at Best Western hotels; this one is the nicest we have seen so far. The staff was very friendly and helpful. Parking was convenient and the hotel is centrally located and close to shopping and restaurants. Hotel landscaping was also very pleasing to the the eye.
Comment from Hotel Management
Nov 15, 2016 by Frank Fales, Hotel Management
Thank you for the fantastic review! We are very happy you enjoyed your stay with us. You have some great suggestion for restaurants. We are very fortunate to have so many choices nearby. Thank you again for the wonderful compliments. Please send our best to you and your loved ones. Sincerely, Frank Fales Operations and Sales manager BEST WESTERN Plus Heritage Inn Rancho Cucamonga/Ontario
5 out of 5
by A verified traveler from I live in this city

Everything was great except the full hot breakfes.

Posted Nov 8, 2016
Pros: Quiet
Cons: The Breakfest was disappointing, tatertots were rubbery the bacon was saturated eggs were ok the watermelon and cantaloupe was good.
Location: Mimi's Cafe is with-in walking distance.
I would recommend this hotel it was Quiet and the Heat and A/C is on a chiller system so there is no noise from a unit hanging out your window. The filter looked new. It appears that Maintance keeps up. I met the hotel manager when I checked in, he was nice, This particular hotel handles all the Baseball players which I'm sure there picky which is another reason I stayed here.
Comment from Hotel Management
Nov 10, 2016 by Frank Fales, Hotel Management
Thank you for the great review! Your business is very important to us and we value your feedback. We are very happy you enjoyed your stay with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Frank Fales Operations and Sales manager BEST WESTERN Plus Heritage Inn Rancho Cucamonga/Ontario
4 out of 5
by A verified traveler from Mesquite, United States of America

A nice stay in a great location!

Posted Nov 1, 2016
Location: Shopping is close by.
This is a nice hotel with a good complimentary breakfast in great location close to shopping dining with a good view of the mountains. The only drawback is that it is at least an hour from Los Angeles due to traffic.
Comment from Hotel Management
Nov 3, 2016 by Frank Fales, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Frank Fales Operations and Sales manager BEST WESTERN Plus Heritage Inn Rancho Cucamonga/Ontario
5 out of 5
by A verified traveler

Amazing

Posted Oct 31, 2016
Pros: I got four rooms and wanted them all next to each other they accomdated our group very nicely
Cons: The complimentary breakfast
Location: We went to escape!! Located at the nos event center it was great
The hotel was very big on the inside also clean. Very family friendly. When we went to our rooms they were much bigger than expected and very comfortable. Our group had an amazing time definitely would book this hotel again
Comment from Hotel Management
Nov 4, 2016 by Frank Fales, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. We are very happy you and your group enjoyed your stay with us! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Frank Fales Operations and Sales manager BEST WESTERN Plus Heritage Inn Rancho Cucamonga/Ontario
4 out of 5
by A verified traveler from US

Nice Hotel

Posted Oct 30, 2016
Pros: Great value and common areas and breakfast area were clean.
Location: Located close to shopping and about three miles from Ontario Mills Mall.
The Hotel was clean with a very comfortable bed. Good breakfast. Overall a great value for the money.
Comment from Hotel Management
Oct 31, 2016 by Frank Fales, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. We are very happy you enjoyed the location and the breakfast! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Frank Fales Operations and Sales manager BEST WESTERN Plus Heritage Inn Rancho Cucamonga/Ontario