Up scale hotel with excellent customer service
Posted May 9, 2015
It was our one night family get away from LA. We needed luxury relaxing time and the hotel was perfect for us! We got olive grove room which we expected to have a steam shower inside and fireplace and jacuzzi in the patio from what we read on the website, but it turned out to be a steam shower and a separate bath tub inside and jacuzzi with no fireplace outside. We booked through Expedia and the price became cheaper as we checked out. We don't know how that happened still now…
Anyways, the room had all the snacks, non alcohol beverages, illy espresso machine with a few different capsules.
As we first walked into the room, we found a greeting letter (hand written) and fresh fruits on the table. It was very nice. There also was a backpack gift for our 4 year old on the couch which included coloring book and crayons, a cap and a stuffed pony. They entertained her for a while for sure.
We enjoyed heated private jacuzzi so much and I just love love loved the inside big bath tub. The whole bathroom was so gorgeous! and the bed, OMG, I don't know what kind mattress and sheets they use but that was the best bed I've experienced in my life.
We also enjoyed the food from the restaurant. Very good customer service too.
We will go back there again just to enjoy the facility!