The standards have dropped
Posted Jan 24, 2017
I have come to this hotel many times before both on business and with my family. My last trip was not worth repeating. I was given a room with a party door, I could hear the neighbor walk in, set luggage down, talk to his family. There was way too much noise transfer between rooms through the two party doors! I wanted my own room and not share it with strangers. I felt guilty listening to the news as I knew they would be forced to hear my program. The second more substantial bad experience was ordering a nice glass of wine with dinner in the restaurant. I watched the restaurant manager pour a partial taste in a glass, (he did not know I was watching), smell it, put his nose in it, swirl it, smell it again with full nose, then pour it full and had his waitress send it to my table. I complained that I didn't want to share my glass with him, he apologized, but also said that is normal for him. I said normally you would pour your own taste if you were worried about it being corked. I have designed tasting rooms, we wine taste all the time, that is the first time I have had someone think sharing a glass is OK at $25/pour. This hotel is not a 4 star, it is pretending. I own a commercial architect firm, we do hotel design, I am familiar with both restaurant and resort design, I was extremely disappointed as I love this historic site. I will not stay there again and my sister lives a mile away, we will stay somewhere that has properly trained staff and private rooms.
Comment from Hotel Management
Jan 26, 2017 by JeromeS, Hotel Management
Thank you for your recent stay and bring your recent experience to my attention. I apologize for the noise between rooms. We recently installed custom sound proofing on the majority of the connecting doors and unfortunately the room you were in had not been attended to as of yet.
I am extremely disappointed about your experience with our Somelier and agree that he should have used a different glass to make sure the wine you selected was still up to par. This has been addressed with him and new procedures have been put in place to avoid such an embarrsing situation in the future. I do hope you will give us another chance on a future trip and I would be happy to personally oversee your reservation to ensure you are placed in a satisfactory room.
Again, please accept my apologies.