Ratings based on 132 Verified Reviews

4.1 out of 5
85% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
by soonhee

all good

Posted Aug 13, 2017 on Hotels
all good
Comment from Hotel Management
Aug 19, 2017
Thank you for your review. MGHstaff
2 out of 5
by A verified traveler

Posted Jun 12, 2017 on Hotels
Comment from Hotel Management
Jun 16, 2017 by Maurizio Monticelli, Hotel Management
Thanks for your feedback and welcome back in our hotel. MGH staff
3 out of 5
by A verified traveler

Staff is nice. hotel location is not good.

Posted Apr 11, 2017 on Hotels
The hotel is not in Zermatt. When we searched the hotels in Zermatt, hotels.com also listed this hotel. We did not notice it until we booked the hotel. You need to take train to Zermatt. But not far from Zermatt by taking the train. The hotel is pretty far from the local train station by walking, especially when you have luggage.
Comment from Hotel Management
Apr 15, 2017 by Maurizio Monticelli, Hotel Management
Thanks for staying with us. We appreciate your feedback!
3 out of 5
by Kashyap

Posted Jan 8, 2017 on Hotels
The only restaurant in Randa.. Nice town!
Comment from Hotel Management
Jan 16, 2017 by General Manager, Hotel Management
Thanks for the feedback.
5 out of 5
by A verified traveler

Great breakfast, incredible view from balcony

Posted Sep 26, 2016 on Hotels
It was a little cold with only small comforter and price was not as low as originally listed on Hotels.com, but breakfast was great
Comment from Hotel Management
Oct 4, 2016 by General Manager, Hotel Management
Thanks alot for the feedback and welcome back!
4 out of 5
by Giuseppe

Very good Hotel

Posted Aug 11, 2016 on Hotels
Nice stay on this hotel to join Zermat Golf Course
Comment from Hotel Management
Aug 13, 2016 by General Manager, Hotel Management
Thanks a lot for the feedback and welcoe back!
5 out of 5
by Dan from United States

A must stay

Posted Aug 1, 2016 on Hotels
A gem of a hotel, and the restaurant La Tana was even better. We had some travel delays and were late getting checked in, yet despite being about five minutes from restaurant closing, they served us one of the best Italian meals! Great hospitality, great food and wonderful staff! Thank you!
Comment from Hotel Management
Aug 3, 2016 by General Manager, Hotel Management
Thanks a lot for the feed back and welcome back!
1 out of 5
by A verified traveler

No late check in. Had to sleep in my car.

Posted Apr 11, 2016
Cons: Flexible check in hours. Maybe the option to pick up a room key in a lock box or something.
Location: Skiing in Zermatt is awesome
I couldn't stay at the hotel because they wouldn't let me check in late. After 18 hours of travel (from California) I had to sleep in my car in the parking garage in Tasch instead.
Comment from Hotel Management
Apr 27, 2016 by MGH, Hotel Management
We are sorry but is not allowed to check-in later midnight. Thanks MGH
2 out of 5
by A verified traveler

If you're not here for golf, not a great choice

Posted Jan 13, 2016 on Hotels
It is a charming small hotel ran by an Italian family. I personally think it's more of a B&B than a hotel, although it has a bar and a restaurant. The people are nice and friendly, though Maurizio (if I remember the name correctly) can be pushy. Meals are in Italian fashion - primi & secondi piatti - meaning you have to get two mains. It can be too much. The hotel is in the middle of nowhere in a very small town with no commercial services other than hotels. The hotel is about 15 minutes walk from the Randa train station. If you arrive when it is dark, there will be no instructions, signs, and probably no one to ask for directions. Calling the hotel for help is a hit and miss as well. The upside of all this is that the place is incredibly quiet. Depending on other guests, you will probably hear nothing. In my case, I could only hear the hum of the refrigerator. The hotel's low price attracts budget conscious travellers, you can interpret yourself what that means. The hotel slaps on a lot of extra charges outside of city tax, so check in advance what your total charge is.
Comment from Hotel Management
May 21, 2016 by Maurizio Monticelli, Hotel Management
Wecome back for a new good experience.
1 out of 5
by Wai Ching Trudy from New York

Tourist trap with poor and low quality services

Posted Dec 27, 2015 on Hotels
My husband and I had the worst experience at this hotel. We wanted to go skiing in Zermatt, and since no cars are allowed there, we decided to stay either at Tasch or Randa. We narrowed down to this hotel because of the price, and we got a standard double room with dinner, wifi, and parking for one night. Few things to note: It costs ~58 CHF for two one-way train tickets from Randa to Zermatt. If you don't already have a Swiss Pass or the Zermatt ski pass including ride to Tasch/Randa, remember to take those costs into consideration when comparing hotels. As for the hotel, what is marketed on the hotel's website/hotels.com/TripAdvisor differed greatly from reality. For example: - The hotel heavily advertised their TripAdvisor best restaurant award both on their Facebook page & TripAdvisor. DO NOT GET FOOLED. The 3-course dinner we paid extra for was merely a microwavable frozen lasagna dinner, stalled salad, and supermarket dessert. The waitress at the restaurant looked like she was on drugs, and back street boys was blasting in the background. Breakfast: Unacceptable. The only thing that my husband and I could eat was bread with butter. The rest of the so-called buffet breakfast was composed of an assortment of canned fruits and leftover sweet tarts from dinner. Internet: Very slow, almost not working.
Comment from Hotel Management
Feb 9, 2016 by Maurizio Monticelli, Hotel Management
The life have not to be so difficult... you have bought the wrong ticket train and you had a bad weekend but our hotel is good quality and thousands reviews online are the proofs! Maurizio Monticelli