Ratings based on 440 Verified Reviews

3.8 out of 5
75% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Great kid pool.

Posted Jul 18, 2017
Enjoyed the pools. Was accommodating for early check-in.
Comment from Hotel Management
Jul 18, 2017 by Michelle L, Hotel Management
Thanks so much for staying with us. We appreciate your business and hope to see you again soon.
2 out of 5
by A verified traveler

Posted Jul 17, 2017
There were dead bugs all over in our kitchen area. Staff at the front were very kind, I asked one of the housekeepers if she could ask someone to turn on the waterpark area and she told me to go find someone from maintenance. Very unhelpful and not so kind.
Comment from Hotel Management
Jul 19, 2017 by Michelle L, Hotel Management
Thanks so much for staying with us and for providing feedback about your experience. Please accept my apologies for the issues you mentioned. We hope to serve you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very good to excellent

Posted Jul 12, 2017
Excellent experience with Minerva restaurant. Liked exercise room and pool facilities, too.
Comment from Hotel Management
Jul 12, 2017 by Michelle L, Hotel Management
Thanks so much for staying with us. We appreciate your business and are happy you enjoyed your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Missouri

Great location

Posted Jul 8, 2017
A good place to stay the Waterpark was perfect for the kids a movie theater was behind this hotel along with a Fud ruckers a little walking to these but not much. A clean hotel along with Front desk that helped our situation with our vehicle.
Comment from Hotel Management
Jul 9, 2017 by Michelle L, Hotel Management
Thanks so much for staying with us and for providing feedback about your experience. We are so happy your family enjoyed our water park. We hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 6, 2017
Very nice hotel with great facilities. Bed was very comfortable and room was spacious.
Comment from Hotel Management
Jul 7, 2017 by Michelle L., Hotel Management
Thanks so much for staying with us and for providing feedback about your experience. We appreciate your business and hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 5, 2017
Large hotel with lots of options near by. Shopping mall is just across the road.
Comment from Hotel Management
Jul 6, 2017 by Michelle L, Hotel Management
Thanks so much for staying with us and for your feedback. We hope to see you again soon.
2 out of 5
by A verified traveler

Posted Jun 30, 2017
hotel stated that they had hot breakfast. It was in a restaurant--pay.
Comment from Hotel Management
Jul 2, 2017 by Michelle L, Hotel Management
Thanks so much for staying with us and for providing feedback about your experience. We do state on line, on our registration card, and with signage at the front desk that we do not provide a complimentary breakfast. Please accept my apology for any misunderstanding. We appreciate your business.
4 out of 5
Recommended
for Everyone
by A verified traveler from Central Nebraska

Great location.

Posted Jun 26, 2017
On-site water park was amazing. Kept the kids occupied for hours.
Comment from Hotel Management
Jun 29, 2017 by Michelle L, Hotel Management
Thanks so much for your feedback. We appreciate your business and hope to see you again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler from Rapid city

Nice hotel close to Rushmore mall and amc theater

Posted Jun 23, 2017
The overall stay was good the housekeeping staff was extremely polite but upon check out the front desk lady one of them was kind of rude and lied about extra charges when we question did she said there was no extra charges which I didn't really like come to find out from another lady that was behind the desk that they messed up and that this lady seem like she was trying to hurt me extra for an extra night so we got that settled but I didn't really like that and checking in the guy at check-in was very rude I'm not a polite at all just seems like he didn't really want to be there so I didn't quite like that but the overall it's day was good the pool was nice and the waterpark even though it was small was still pretty fun for the kids.
Comment from Hotel Management
Jun 29, 2017 by Michelle L, Hotel Management
Thanks so much for staying with us and for providing feedback about your stay. I will be sure to pass along your comments to my team. We hope to serve you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 22, 2017
Great hotel. Easy to get anywhere in the hills from this hotel. Great place for people with kids to stay
Comment from Hotel Management
Jun 23, 2017 by Michelle L, Hotel Management
Thanks so much for staying with us and for providing feedback about your experience. We are so happy you enjoyed your time with us and in the Black Hills.