Ratings based on 249 Verified Reviews
They paid and stayed. We double-checked.
3.9 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.6 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Posted Aug 24, 2015
okay. the room we were in was noisy.... highway traffic.
for Everyoneby A verified traveler from Arvada, CO
Black Hills VacationPosted Aug 22, 2015
Pros: The Jr. Suite, Waterpark and hotel restaurant (Minerva's).
Location: It is near a lot of restaurants and retail.
We had a great family experience at this hotel. I was a little leary based on reviews I saw at other websties but the hotel was clean and quiet. We had a Jr. Suite which is really nice and not too much more expensive. The waterpark and large indoor pool were very nice. The hotel restaurant had good food both at the restaurant and for room service. If you are planning on doing a lot of activities in the Black Hills Best Westerns in towns like Hill City and Custer are more convienent. Also, the hotel is a very spread out two story hotel so you can easily get lost trying to find things and you get your exercise but this is not a big negative.
for Everyoneby A verified traveler
Not what they advertised.Posted Aug 17, 2015
Are room said it slept 6 but it didn't. We had to get a second room. Very frustrating.
for Everyoneby A verified traveler from Delano,Minnesota
Right in the middle of rapid at a prime locationPosted Aug 17, 2015
Everything was great except there was plates of food sitting at the bottom of stairs and outside doors and nobody cleaned them up till the next morning so the smell was terrible and it appeared that our room has never been vaccines. It felt very dirty and we had to move a table to find an outlet and we found another customers receipt and some of their info written on a piece of paper under the table which was obviously never cleaned.
for Everyoneby A verified traveler from yellow stone
Good poolPosted Aug 15, 2015
My kids love grate pool .they are playing for long time.
by A verified traveler from NY
Barely minimal of everything!Posted Aug 12, 2015
For &408 a night we got old tattered everything. Bugs crawled across floor. Bed and pillow as hard as rocks AND plastic cups, no frig and not too nice staff. Avoid it!
for Familiesby A verified traveler from Minnesota
Good hotel for kidsPosted Aug 12, 2015
Pros: Waterpark, clean comfortable beds, and location.
Cons: Chlorine smell in the waterpark area. Driveway into hotel is very steep, our hitch hit bottom every time.
Location: Great location off I-90. Restaurants galore nearby. Didn't do any extras outside the hotel, since we just stayed overnight.
Family with two boys, ages 8 and 10, stayed overnight in August. Waterpark was great for them-- in the evening the chlorine smell was so overwhelming made my one son and husband sick, but the morning was just perfect. Beds were very comfortable and room was easily accessible from the parking lot. Although, it is a long hotel so rooms can be far from the pools. If you can, reserve a room near the pools if you are interested. It was so enjoyable that if we had the time and money, we would have stayed another day.
by A verified traveler
Not much Bang for the buckPosted Jul 28, 2015
Pros: Location in terms of I-90 access.
Cons: Climate control in the rooms.
Overall, the cleanliness was OK but there were other attributes that accounted for a bad rating. First, the staff was rude and short with my wife when she asked if there was an availble microwave. Had it been me instead, I would of told the desk personnel to go to hell. Second, the room AC unit was a joke- it kept clicking off and the room never got to a comfortale temperature. It was very difficult to get any sleep when the temperature flcuatated all night long. Lastly, the interstate traffic noise was very loud all through the stay- motorcycles, trucks, and cars are easily heard and will keep you up.
for Everyoneby A verified traveler from Nebraska
Nice hotel with smaller very fun water park!Posted Jul 26, 2015
The hotel staff were exellent!! Everyone was so nice and helpful which really made our stay enjoyable!! The water pArk was kind of small but my boys loved it and they had so much fun!! The rooms are clean and big enough for a parent traveling with two children. We had a double queen suite. Overall our stay was great!! The hotel resteraunt was also excellent, somewhat slow in service but worth the wait!! The french dip and ribs were sooo tasty!! :-)
for Everyoneby A verified traveler from South Lyon, MI
Nice and close to the freeway.Posted Jul 25, 2015
Pros: Room, pool.
Location: Lots of options for food nearby.
Nice room and water park for kids. Room was clean.