Booked for a bday party
Posted Aug 29, 2016
I booked the presidential sweet for my daughters bday party so that we could also use the waterpark. I called before booking and was told I get 6 free passes to the pool with the room, and then it's $10/swimmer after that. It said on the description of the room that it had a king bed and a pull out sofa bed. So it seemed perfect.
However, I got to the hotel to check in and was told at the desk that I was only allowed to buy 4 extra tickets to the pool. I had to argue and ask for a manager because I had not been told there was a limit, nor did it say that anywhere on the website. I had several family members on their way to swim. It took a lot of putting my foot down to make them realize that it wasn't my fault that the lady I talked to before wasn't trained properly and she gave me incorrect information. If I had know there was a small limit on tickets, I would not have booked. Then I also found out that the description of the room online falsely advertised that it had a pull out couch, so I had to pay extra money for a roll away bed. The manager finally agreed to let me purchase enough tickets for my party guests and we had a successful party.
As far as the room goes, it was pretty clean, except I found a large black olive in the sink that was left over from the guest before. When I sat down on the bed it fell off of it's frame. I had to fix it twice.