Where was the housekeeping??
Posted Nov 30, 2015 on Hotels
We arrived on Wednesday & checked out on Saturday. When we arrived I was happy to see they had prepared the sofa bed & provided extra towels as requested in my reservation. The next day was Thanksgiving & they only collected garbage & used towels. I told the staff we would be leaving for the afternoon & thought they would come back & clean the room / make beds, but they didn't. On Friday I made sure to put the housekeeping request on the doorknob, but when we returned to our room, they only made 1 of the 3 beds. I initially booked here because of the breakfast, restaurant, & bar. I later found out it was an additional $10 per person per day for the breakfast! It is already the most expensive hotel in Rapid! Furthermore, my husband & I went to the bar & were charged $6 for a bottle of Bud Light! The bartender went on to give other guest discounts on there drinks, making remarks like 'it's not happy hour, wink wink'...Are you kidding me! The rooms are not soundproofed at all either. One night we could hear someone snoring so loud it was as if they were in the same room as us. Another night guests were running & being extremely loud in the room above us after 2am. I called the front desk & when they finally answered after 5 minutes, 'Nick' said it would be at least ten minutes before he could do anything because he was the only person working at the time. Unacceptable, will not get our business again.