Ratings based on 141 Verified Reviews

4.2 out of 5
90% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Enjoyed my stay there, very nice and comfortable

Posted Oct 30, 2016
Location: Close to nice restaurants, many choices.
Rommy, clean would definately stay there next year when I return.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 10, 2016
Good location, spacious room size(2 queen bed room) and clean.
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable hotel close to Rushmore

Posted Sep 8, 2016
Pros: Close to Mt Rushmore
Enjoyable stay, good breakfast and close to downtown.
1 out of 5
by A verified traveler from Fort Collins, CO

All Around Disappointing

Posted Sep 7, 2016
Pros: Nothing really. The kids liked the waterfall in the lobby
Cons: Customer service and satisfaction
Location: Location was great. One of the reasons I chose this hotel and not my usual one that I use but will not being using this one again!
Very Disappointing! Upon check in I was informed that the 'Executive Room" that I requested & paid for through Expedia was given away to someone else BUT the hotel would give me 3 breakfast vouchers for following day...WOW! Like that made up the cost! NOT!! Then because I did not get my correct room I had to squeeze a roll away bed in the small standard room so my family would have enough sleeping beds. Then noticed toilet seemed to take forever to fill with water to flush. Then the following morning the toilet backed up and water went everywhere. Maintenance came. Then when we arrived back we found a noisy box fan left on to dry carpet. Carpet that was so soaked that they didn't even shop vac the water out of carpet first! When contacting the front desk they 'blew' off our concerns & we were told to leave fan on. I am not sure if we were considered not important because I made and paid reservations through Expedia or not. BUT I have not had issues in the past with going through Expedia. Not sure if I will again choose to go through Expedia because of not being able to get refunded for cost difference of hotel room that I requested & paid for through Expedia & the actual room that was given to me. I do not feel the breakfast vouchers made up that cost difference! :( So VERY disappointed with this whole experience!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Luxemburg, WI

Love the lay out of the inside of the hotel

Posted Aug 29, 2016
Very helpful staff, willing to go the extra mile for the smallest thing
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to downtown and walking paths.

Posted Aug 23, 2016
Great location for foot travelers, close to downtown restaurants and bars.
1 out of 5
by A verified traveler

1 star at 4 star rate

Posted Aug 9, 2016
Horrible staff, small out dated bathroom, noisy due to all rooms facing the large open inner lobby, no provided breakfast despite 4x the cost of a normal hotel room, staff lied on multiple occasions, ask about breakfast rate before going to eat from buffet and they charge you more than double quoted rate because it's 15 min til "brunch" and they've started to add other dishes to their already overpriced breakfast, carts never seem to be available and when one finally was it was a silly little useless dollie.
4 out of 5
Recommended
for Everyone
by A verified traveler from SD

Close to downtown

Posted Mar 26, 2016
Close to downtown with restaurants, shopping & walking paths.
2 out of 5
Recommended
for Everyone
by A verified traveler from rapid city south dakota

Normally nice hotel

Posted Mar 5, 2016
We stayed on a busy day with a concert going on next door. Pillows were tossed on floor one missing just the pillow case. Hair all over one pillow hair all over bathroom sink. The staff promptly brought us new pillows and were very apologetic. There was old food in window sill and old room keys stacked in it overall we cleaned it to be comfortable and it's a nice hotel. I just think the staff was overwhelmed maybe and over looked things
5 out of 5
Recommended
for Everyone
by A verified traveler from North Dakota

Nice Hotel close to event center.

Posted Feb 23, 2016
Pros: I like that it is within walking distance to the event center where our event was held.
Very comfortable beds. Friendly, helpful staff. Enjoyed our stay!