Rooftop terrace

Reviews of Hotel Alex Johnson Rapid City, Curio Collection by Hilton

4 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 596 out of 1009 reviews" "
Rating 8 - Good. 237 out of 1009 reviews" "
Rating 6 - Okay. 92 out of 1009 reviews" "
Rating 4 - Poor. 48 out of 1009 reviews" "
Rating 2 - Terrible. 36 out of 1009 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Andrew

Stayed 2 nights in Mar 2024

10/10 Excellent

Katina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 5 nights in Mar 2024

6/10 Okay

Neal

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Erik on Mar 13, 2024
Thank you for your amazing review. Glad you enjoyed what we do here at the Hotel Alex Johnson. Safe Travels!

10/10 Excellent

Carlos, Anaheim Hills

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Erik on Mar 13, 2024
Thank you very much for the great review. I am happy that we were able to provide great service to you!

10/10 Excellent

ROSELIE, MASTIC

Stayed 1 night in Mar 2024

2/10 Terrible

Judith

Stayed 1 night in Mar 2024

10/10 Excellent

Son

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Feb 2024
Response from Erik on Mar 13, 2024
Thank you for the Great Review!

10/10 Excellent

Janie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything at the Alex Johnson is wonderful. The hotel staff went out of their way to correct the problem that was created by my use of Expedia. I will never use Expedia again. Use the hotel’s website or call the property, I do not believe my outcome would have been the same at some other properties. The Alex Johnson went above and beyond to make me a happy guest.
Stayed 1 night in Feb 2024
Response from Mitch M on Feb 23, 2024
Thank you so much for the kind words, Janie! I'm thrilled to hear my team was able to accommodate, and you were able to enjoy your stay. I will definitely pass this on to the Front Desk team and we hope to see you again soon!Cheers,

10/10 Excellent

Emily

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the old atmosphere and the originality of the rooms. It is also haunted, so I would have loved to stay on the haunted floor just to see if I can get an experience.
Stayed 1 night in Feb 2024
Response from Mitch M on Feb 23, 2024
Thank you, Emily! I am glad you enjoyed your experience. We would be happy to have you on the haunted floor next time you visit! Cheers,

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
The fire alarm as I checked in was exciting
Stayed 1 night in Feb 2024
Response from Mitchell McKeithan on Feb 23, 2024
Thank you for the good review Gordon! I'm glad you appreciate our mission for fire safety at the Hotel... :)

6/10 Okay

radu

Stayed 1 night in Feb 2024

10/10 Excellent

Dan

Stayed 1 night in Feb 2024

2/10 Terrible

Jeni

Traveled with group
Disliked: Property conditions & facilities
We had no hot water and motel wouldn’t/couldn’t refund anything because we booked with you
Response from Erik ~ FOM on Feb 3, 2024
I am sorry that you had some difficulty with the hot water. luckily maintenance was able to get it up and running fast. We hope to see you again on the next trip through our area. Safe Travels

10/10 Excellent

Sylvia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and attentive.
Stayed 9 nights in Jan 2024
Response from Erik ~ FOM on Jan 25, 2024
It is great to hear that you enjoyed your stay with us and that we could provide service that you appreciated. I will be sure to let our staff know of your kind words!

10/10 Excellent

Lance

Traveled with family
Wonderful Hotel
Stayed 1 night in Jan 2024
Response from Erik ~ FOM on Jan 21, 2024
Thank you so much for your recent stay with us and we hope to see you again soon!

10/10 Excellent

Lucinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Erik ~ FOM on Jan 21, 2024
Great to hear that you had an enjoyable stay with us. Hope to see you again soon!

10/10 Excellent

Joel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Erik ~ FOM on Jan 4, 2024
Thank you for the favorable review on your recent stay with us. We are glad to hear that you enjoyed what we do here at the Hotel Alex Johnson and we hope to serve you again in the future! Thank you and Safe Travels.

10/10 Excellent

Tazkia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Erik ~ FOM on Jan 4, 2024
Thank you for the Great Review. Hope to see you again soon!

10/10 Excellent

Rachel Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Erik ~ FOM on Jan 21, 2024
I am so glad that you enjoyed your stay with us. We hope to see you again in the future!

10/10 Excellent

k

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Erik ~ FOM on Jan 4, 2024
It is so great to hear when we are doing a great job! We are very happy that you enjoyed your stay with us! Thank you so much and we hope to see you again soon!

8/10 Good

Shauna

Stayed 1 night in Dec 2023
Response from Erik ~ FOM on Jan 4, 2024
Hope to see you again soon!

8/10 Good

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Erik ~ FOM on Jan 4, 2024
Glad to hear that your stay with us was enjoyable!

10/10 Excellent

julie

Stayed 1 night in Dec 2023
Response from Erik ~ FOM on Jan 4, 2024
We are so glad that you enjoyed your stay with us. We hope to see you again soon. Safe Travels!

10/10 Excellent

Ron

Stayed 2 nights in Dec 2023
Response from Erik ~ FOM on Jan 21, 2024
Thank you so much for your stay with us. We hope to see you again soon!

10/10 Excellent

Jennifer

Stayed 5 nights in Dec 2023
Response from Mitch M on Dec 26, 2023
Thank you for your positive review, Jennifer! We appreciate you staying with us.

8/10 Good

DALE

Traveled with partner
Liked: Property conditions & facilities
Didn’t know they didn’t have free parking. Had to use valet and that was an added expense
Stayed 2 nights in Dec 2023
Response from Erik ~ FOM on Dec 22, 2023
I am sorry to hear that you had some issues with the parking. It is slightly difficult with our building being downtown. There is an app that the City provides that you can also pay for the metered parking throughout downtown. The app is fairly easy to use if you are not wanting to used Valet Services. I trust the rest of your stay was enjoyable!

6/10 Okay

Dee

Business traveler
Liked: Staff & service
Disliked: Cleanliness
The carpet needs cleaning. And the room I had, the bathroom was way too small. And I do not like to have to utilize the valet parking. The hotel should offer something to offset the cost of the parking.
Stayed 3 nights in Dec 2023
Response from Erik ~ FOM on Dec 22, 2023
On behalf of the entire staff at the Hotel Alex Johnson, I wanted to reach out and thank you for your feedback. Your comments helps us to see what we are doing right and where we can improve. Our guests comfort is at the forefront of our practices and I sincerely apologize if we fell short of your expectations.

10/10 Excellent

jason

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2023
Response from Erik ~ FOM on Dec 22, 2023
Great to hear you had an amazing stay with us. We look forward to your next stay. Safe Travels!

6/10 Okay

Patrick Stephen, Sicklerville

Stayed 2 nights in Dec 2023
Response from Erik ~ FOM on Jan 21, 2024
Thank you for your recent stay with us. It looks as if you had some issues during your stay. Please let us know if there is anything that we can do to make it better for you. Safe Travels and hope to see you again in the future.

10/10 Excellent

Mary

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Erik ~ FOM on Dec 22, 2023
Thank you for the favorable review on your recent stay with us. We are glad to hear that you enjoyed what we do here at the Hotel Alex Johnson and we hope to serve you again in the future! Thank you and Safe Travels.

10/10 Excellent

Peggy

Stayed 3 nights in Oct 2023
Response from Erik ~ FOM on Dec 22, 2023
Thank you for you for your recent stay with us. We are happy to hear that you enjoyed your stay and that you had a chance to partake in some of the outlets that we have here at the Hotel Alex Johnson. We hope to see you again in the future!

2/10 Terrible

Krista, Gillette

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DIRTY!!! Pictures are way nicer than what you get! You must pay for parking….valet is $30 a day! We had to change rooms! Absolutely would not recommended!! Would have stayed elsewhere had it not been so late at night!
Stayed 1 night in Dec 2023
Response from Erik ~ FOM on Dec 22, 2023
On behalf of the entire staff at the Hotel Alex Johnson, I wanted to reach out and thank you for your feedback. Your comments helps us to see what we are doing right and where we can improve. Our guests comfort is at the forefront of our practices and I sincerely apologize if we fell short of your expectations.

10/10 Excellent

Diann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Erik~FOM on Dec 22, 2023
I am so glad you enjoyed your stay with us!

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Erik~FOM on Dec 22, 2023
Amazing! Glad to hear your stay was great!

10/10 Excellent

Bryce

Stayed 1 night in Dec 2023
Response from Erik~FOM on Dec 22, 2023
Glad to hear you had a great stay! We look forward to your future stays also.

10/10 Excellent

Jeffry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to spend the Thanksgiving holiday. The restaurant served an amanzing Thanksgiving meal. We really appreciated it.
Stayed 4 nights in Nov 2023
Response from Erik~FOM on Dec 22, 2023
Thank you for your stay, We look forward to your future stays also!

10/10 Excellent

Lester

Traveled with partner
Liked: Cleanliness, staff & service
always a nice stay
Stayed 1 night in Nov 2023
Response from Erik ~ FOM on Dec 1, 2023
I am so glad you enjoy staying with us. It is always a pleasure having you with us. We look forward to your future stays and Safe Travels!

10/10 Excellent

Janelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Erik ~ FOM on Dec 22, 2023
So glad you enjoyed your stay with us! Safe Travels!

10/10 Excellent

cheri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t wait to stay next year!
Stayed 1 night in Nov 2023
Response from Sara - AGM on Nov 28, 2023
Thank you for the great review. We are so delighted you loved your stay, and we can't wait to see you again.

10/10 Excellent

Jim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 2 nights in Nov 2023
Response from Erik ~ FOM on Nov 25, 2023
Thank you very much for your review. I will pass along that you enjoyed our staff. We hope to host you again in the future!

2/10 Terrible

Zachary

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alex Johnson is Trash
Hotel management was Extremely in helpful. I made a mistake in booking, 3rd party booking was helpful to fix the mistake. Management and front desk at Hotel Alex Johnson was the most unhelpful, and honestly rude. At 1 point over the phone I asked to talk to a manager, and was told “no” they are pretty busy… Will never go back.
Stayed 2 nights in Nov 2023
Response from Mitchell McKeithan on Nov 21, 2023
Dear Zachary,I'm sorry we weren't able to remedy the situation. Thank you for your honest review.

10/10 Excellent

Louise

Traveled with family
Great historic hotel
Cynthia at the front desk was very outgoing, informative, and welcoming. She checked with us twice during the flight
Stayed 2 nights in Nov 2023
Response from Mitchell McKeithan on Nov 21, 2023
Dear Louise,Thank you for leaving a review on your recent stay. I am glad Cynthia could provide such a positive experience for you! I will make sure to pass this on to her.Thank you!

10/10 Excellent

Lance

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Nov 2023
Response from The Hotel Alex Johnson on Nov 19, 2023
Thank you for the great review. We are so delighted you loved your stay, and we can't wait to see you again.

10/10 Excellent

Daysha

Stayed 1 night in Nov 2023
Response from Erik ~ FOM on Nov 25, 2023
Thank you for the favorable review on your recent stay with us. We are glad to hear that you enjoyed what we do here at the Hotel Alex Johnson and we hope to serve you again in the future! Thank you and Safe Travels.

10/10 Excellent

Amanda

Traveled with family
Stayed 1 night in Nov 2023
Response from The Hotel Alex Johnson on Nov 19, 2023
Thank you for the great review. We are so delighted you loved your stay, and we can't wait to see you again.

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place!
Very nice place to stay, the Irish Pub on the ground floor was great for breakfast and late night. Definitely will book again next time I'm in town.
Stayed 3 nights in Nov 2023
Response from The Hotel Alex Johnson on Nov 14, 2023
Thank you for the feedback regarding your stay. We are delighted to hear you enjoyed your visit. We hope to see you again soon.

6/10 Okay

Norman L

Traveled with family
Liked: Staff & service
downtown
Under constructions (interior), rm on 6th floor slanted (age related), mattress needed flipping ( my pet peeve), light emanating under door from hallway (annoying). Location is good to all restaurants in downtown.
Stayed 4 nights in Nov 2023
Response from The Hotel Alex Johnson on Nov 14, 2023
I apologize that your recent visit to our property fell below your expectations. I will absolutely share your feedback with our team in hopes of creating a better experience for you next time you're here!

6/10 Okay

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The bathroom was the smallest one I had ever seen. It was smaller than a closet and barely one person could fit in the shower. Was highly disappointed in that as the pictures were completely different. Room was clean, bed was hard.
Stayed 1 night in Nov 2023
Response from The Hotel Alex Johnson on Nov 13, 2023
I apologize that your recent visit to our property fell below your expectations. I will absolutely share your feedback with our team in hopes of creating a better experience for you next time you're here!