Premium bedding, memory foam beds, individually furnished, desk

Reviews of Clarion Inn

2.5 out of 5
Clarion Inn
1902 N Lacrosse St, Rapid City, SD

Reviews

6.2
Rating 10 - Excellent. 95 out of 429 reviews" "
Rating 8 - Good. 105 out of 429 reviews" "
Rating 6 - Okay. 65 out of 429 reviews" "
Rating 4 - Poor. 75 out of 429 reviews" "
Rating 2 - Terrible. 89 out of 429 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

cyndi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The temp in our room would not go below 75 degrees. There were many empty rooms and they put us in the back by guest laundry and the ice machine. Our 2nd night there was a clanking dryer going at 11:00 PM and people using the ice machine at 3:30 & 5:00 AM. The room was very beat up and the back parking lot seemed unsafe.
Stayed 3 nights in Mar 2024
Response from Mary on Mar 18, 2024
We are sorry that you were unable to enjoy your stay! We are working very hard to make sure all guests feel welcome and safe while also able to get a good night's sleep! We are terribly sorry that we failed you in that regard.

2/10 Terrible

Kasee

Business traveler, Traveled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
I didn't even get to stay there but in the past it was disgusting they're rude and they lie on the people to stay there saying that things were wrong with room and they really weren't
Stayed 2 nights in Mar 2024
Response from Mary on Mar 14, 2024
You did stay with us, we just refused to let you stay on your most recent reservation. Your 'service dog' left fleas all over your room and you burned holes in our linens.

10/10 Excellent

Alyssa

Stayed 1 night in Feb 2024
Response from Mary on Feb 19, 2024
Thank you for staying with us! We appreciate your feedback!!

8/10 Good

Neal

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lots of foot traffic and chatter in hallways during sleeping hours - Often very loud. The door on the main entrance in the rear of the building would not shut and lock. This door was near my room.
Stayed 1 night in Jan 2024
Response from Mary on Feb 2, 2024
Thank you for staying with us! We appreciate your feedback! We will make sure that door gets fixed and next time make sure you are in a quieter part of our hotel!

2/10 Terrible

Markus

Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Mary on Jan 31, 2024
We are sorry to hear that you did not enjoy your stay.

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet
Stayed 1 night in Jan 2024
Response from Mary on Jan 3, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Debora

Stayed 1 night in Dec 2023
Response from Mary on Dec 28, 2023
Thank you for staying with us! We appreciate your feedback!!

4/10 Poor

jesse

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mary on Dec 27, 2023
If you could let us know what went wrong so that we might be able to fix it in the future, thank you!

10/10 Excellent

Bernadette

Stayed 4 nights in Dec 2023
Response from Mary on Dec 18, 2023
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Phillip

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Mary on Dec 18, 2023
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Nikki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Mary on Dec 18, 2023
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were nice friendly and helpful
Stayed 1 night in Dec 2023
Response from Mary on Dec 18, 2023
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice friendly place
Very nice customer service
Stayed 1 night in Dec 2023
Response from Mary on Dec 13, 2023
Thank you so much for staying with us! We appreciate your feedback!!

6/10 Okay

Tori, rapid city

Stayed 1 night in Dec 2023
Response from Mary on Dec 9, 2023
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Lisa M

Liked: Cleanliness, staff & service, property conditions & facilities
It was good would recommend it tonothers
Stayed 1 night in Oct 2023
Response from Mary on Nov 29, 2023
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Lisa M

Liked: Cleanliness, staff & service, property conditions & facilities
It was goo I’d go back again ad recommend it to others
Stayed 3 nights in Sep 2023
Response from Mary on Nov 29, 2023
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Lisa M

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice I’d go back again
Stayed 1 night in Sep 2023
Response from Mary on Nov 29, 2023
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Jared

Business traveler
Stayed 1 night in Nov 2023
Response from Clarion Inn on Nov 16, 2023
Thank you for your review. We are glad you enjoyed your stay.

4/10 Poor

Megan

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Hotel website and Expedia both advertised buffet breakfast available, but there was no breakfast. We were not informed of this when we checked in, just found out in the morning when we went to eat. Carpet was stained, bathroom door was broken and would not latch. Hallway was loud and someone tried to open our door in the early morning hours.
Stayed 1 night in Nov 2023
Response from Mary on Nov 7, 2023
We are terribly sorry about any issues you had during your stay! We are working diligently with housekeeping to make sure our rooms are up to the standards of Choice and apologize that thy fell short!

10/10 Excellent

Richard

Stayed 1 night in Oct 2023
Response from Mary on Nov 3, 2023
Thank you for staying with us! We appreciate your feedback and hope to see you again soon!

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, reasonably priced!
Clean, comfortable, convenient, reasonably priced. Great place! Couldn't ask for more!
Stayed 1 night in Oct 2023
Response from Mary on Nov 2, 2023
Thank you for staying with us! We appreciate your feedback!!

2/10 Terrible

Alex

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were sent to the wrong room, there were 4 empty beer cans in our room when we got there, the fridge is full of orange gunk, the rooms are set up like a fishbowl and the entire front wall is glass, doors don’t close or lock properly, the place is falling apart, staff seem like they’re on drugs, overall awful. We had no outdoor windows in our room, our bed was supposed to be a king and wasn’t. Felt extremely unsafe, have no elevator. I can’t express enough how bad it was.
Response from Mary on Nov 2, 2023
We are sorry you did not enjoy your stay. I am working diligently with housekeeping to make sure our rooms are cleaned up to a standard better than what you experienced. I am sorry that you did not feel safe in our hotel, but I assure you all our exterior doors do lock and we don't let anyone without a room wander the halls.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Mary on Nov 1, 2023
Thank you for staying with us! We glad you enjoyed your stay and appreciate your feedback!!

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Mary on Oct 31, 2023
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

jason

Stayed 4 nights in Jul 2023
Response from Mary on Nov 27, 2023
Thank you for staying with us! We appreciate your business!!

2/10 Terrible

Tigh

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Mary on Oct 30, 2023
We are sorry to see that you didn't enjoy your stay. If you want to email us some specifics so that we may do better in the future, feel free.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The exterior and lot was a bit of a hodge lodge. But loved the room.
Stayed 1 night in Oct 2023
Response from Mary on Oct 27, 2023
Thank you for staying with us! We appreciate your feedback and hope to see you again soon!

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything
Stayed 2 nights in Oct 2023
Response from Mary on Oct 27, 2023
Thank you for staying with us! We appreciate your feedback! Hope to see you again soon!

10/10 Excellent

Judith, Gillette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Mary on Oct 26, 2023
Thank you for staying with us! We are so glad you enjoyed your stay! We hope to see you again!

10/10 Excellent

Georgia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was good, pretty quite and comfortable. We had to ask for an ironing board and no luggage stands in our room.
Stayed 2 nights in Oct 2023
Response from Mary on Oct 23, 2023
Thank you for staying with us! We are glad you enjoyed your stay and hope to see you again soon!

2/10 Terrible

Garrett

Traveled with partner
Disliked: Amenities, property conditions & facilities
Oh where to start. Check in went easy enough, get up to the room and get inside, the smoke detector has a dead battery or something causing it to shriek every 30 seconds, attempt to call the front desk from the room phone. Room phone doesnt work. The thermostat was set at a warm 75 degrees, turn it all the way down to 65, and it still blows luke warm air. Leave a note about the smoke detector, the phone, and the AC and go to the front desk to let them know i have some issues id like fixed while i run an errand. Get back 30 mins later, the room is still warm and AC is not working, the smoke detector issue was fixed. Go to use the phone to call the desk asking about the AC unit as it is very warm in the room, the guy who came to "fix" everything, literally just unplugged the phone jack. If it didnt work before it certainly doesnt when it's unplugged. What was supposed to be a nice little get outta the house for the night turned into a total waste of almost 100 dollars. They advertise restaurants on their listing, all of them have been shut down. Tried to order a pizza from Boss Pizza, when i gave them my address they said the wont even deliver there because of past issues. Dont waste your money, im going to try my damndest to get a refund but who knows. Just want people to be aware of what you'll actually encounter at the property.
Stayed 1 night in Oct 2023
Response from Mary on Oct 23, 2023
We are sorry to hear about all the issues you had during your stay! We are working diligently to make sure the issues you have faced don't happen again in the future.

10/10 Excellent

Maria

Stayed 1 night in Oct 2023
Response from Mary on Nov 11, 2023
Thank you for staying with us! We appreciate your feedback and look forward to seeing you again soon!

10/10 Excellent

Joshua

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Had everything I needed
Stayed 1 night in Oct 2023
Response from Mary on Oct 20, 2023
Thank you for staying with us!! We are glad you enjoyed your stay and hope to see you again!!

10/10 Excellent

Christopher

Stayed 1 night in Oct 2023
Response from Mary on Oct 20, 2023
Thank you for staying with us!! We are glad you enjoyed your stay and hope to see you again!!

4/10 Poor

Ann, SAINT JOSEPH

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
The bathroom had 8" long curly hair hanging on the walls of the shower and around the drain. There was macaroni & cheese dried on to the carpet at the foot of the bed. We asked if they had air conditioning and they said yes. We get to the room and it was a fan in the wall. Besides there was no elevator to get to the 2nd floor with all your luggage. I was not impressed at all and would never stay there again.
Stayed 1 night in Aug 2023
Response from Mary on Oct 17, 2023
I apologize profusely for all the issues you encountered during your stay! I will work with my housekeeping to make sure things like this don't happen again!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel was good. Comfortable for the price
Stayed 3 nights in Oct 2023
Response from Mary on Oct 14, 2023
Thank you so much for staying with us! We look forward to seeing you again in the future!!

6/10 Okay

Joshua

Business traveler, Traveled with family
Liked: Staff & service
Older hotel that lacked detail in maintenance and cleaning.
Stayed 2 nights in Oct 2023
Response from Mary on Oct 27, 2023
Thank you for staying with us! We are always working towards getting things in tip top shape and appreciate your feedback in areas we might be lacking!

10/10 Excellent

Melissa

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Mary on Oct 11, 2023
Thank you for staying with us! We hope to see you again soon!

2/10 Terrible

Warren

Disliked: Cleanliness, staff & service, property conditions & facilities
The front desk guy was little weird… we get to our room and the door is half open!!!!! No heat and when it does come on sounds like a train!!!! Would not recommend this to anyone!!!!!!
Stayed 1 night in Oct 2023
Response from justin on Oct 13, 2023
Thank you for sending this feedback. I will make sure the appropriate departments are notified of what needs to be rectified in the room. I apologize we did not meet your expectations, and we will work harder to achieve this in the future.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here.
Horrible. Do not stay here. Sketchy, unhelpful and absolutely filthy.
Stayed 2 nights in Sep 2023
Response from justin on Oct 13, 2023
Thank you for sending this feedback. I will make sure the appropriate departments are notified of what needs to be rectified in the room. I apologize we did not meet your expectations, and we will work harder to achieve this in the future.

10/10 Excellent

Kylee

Stayed 2 nights in Sep 2023
Response from Mary on Oct 27, 2023
Thank you for staying with us! We appreciate your feedback! Hope to see you again soon!

4/10 Poor

Joseph

Business traveler, Traveled with partner, Traveled with family
Liked: Staff & service, amenities
Had to move rooms twice because of leaking ceiling water and the second room had no heat.
Stayed 1 night in Sep 2023
Response from justin on Oct 13, 2023
Thank you for sending this feedback. I will make sure the appropriate departments are notified of what needs to be rectified in the room. I apologize we did not meet your expectations, and we will work harder to achieve this in the future.

4/10 Poor

Sarah

Stayed 1 night in Sep 2023
Response from Mary on Oct 11, 2023
Thank you for staying with us! We hope to see you again soon!

10/10 Excellent

Wallace

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Sep 2023
Response from Mary on Oct 11, 2023
Thank you for staying with us! We hope to see you again soon!

10/10 Excellent

Mary, Custer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Mary on Oct 11, 2023
Thank you for staying with us! We hope to see you again soon!

8/10 Good

Alexis

Traveled with group
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
i don't mind it
Stayed 2 nights in Sep 2023
Response from Mary on Oct 11, 2023
Thank you for staying with us! We hope to see you again soon!

6/10 Okay

Charlene

Traveled with family
Disliked: Cleanliness, staff & service
I had called the day before to ask if I could pay with cash, the desk person said “yes.” Upon our check in I said I would like to pay with cash. The rather rude desk clerk said “ok but I’ll have to charge you a $250 deposit if you pay with cash.” My stay was medical. I called after I had eye surgery to ask what the earliest check in time would be, I was told 3pm. We spent time sitting in the parking lot, and when I went in at 3, not only was the desk clerk rude, I was told my room wasn’t ready. We had to wait another half hour or more. The pillows on our bed were smelly and the shower head was broken. The worst thing was the hallway reeked of cigarette smoke even though they claim to be smoke free. I cancelled my reservation I had for an upcoming stay. Not going back to be treated rudely then have to wait for a smelly room again.
Stayed 1 night in Sep 2023
Response from Mary on Oct 14, 2023
We are sorry to see that your stay did not meet your expectations. We hope that we are able to get a second chance to make your stay excellent in the future!

10/10 Excellent

Cowinn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place with awesome staff forsure coming back again
Response from Mary on Oct 11, 2023
Thank you for staying with us! We hope to see you again soon!

10/10 Excellent

Cowinn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay forsure coming back
Stayed 1 night in Sep 2023
Response from Mary on Oct 11, 2023
Thank you for staying with us! We hope to see you again soon!

8/10 Good

antonette

We need a place to stay for the night and for less than $100 not bad.
Stayed 1 night in Sep 2023
Response from Mary on Oct 11, 2023
Thank you for staying with us! We hope to see you again soon!