Ratings based on 395 Verified Reviews

4.1 out of 5
78% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Surrey, UK

Falling in standard since previous stays

Posted Nov 8, 2017
Pros: Relaxed Style Beach
Cons: More Deckchair space Please get the deserts updated... they are poor. All inclusive should be all inclusive... this was a real pain point on this trip
Location: The location is improving - great mountain nearby - Jebel Jais... a tough early morning cycle... stunning rock formations.
We have always liked Hilton resort & Spa RAK. However we can tell on this visit that the standard is starting to fall. The food quality was not great - with little variation night on night. Deserts were very poor. The all inclusive excluded far more items than on previous visits. Simple things like a milk shake for kids was excluded from all inclusive. Deck chair space has always been a contentious point at this hotel - but not a huge issue. The nice beach bar closes at 6pm... so no chance to relax with a drink and the sea breeze in the evenings. Service was very slow in the restaurant by the pool. All in all, we felt let down on this visit. It is a pity, because this hotel has great potential.
Comment from Hotel Management
Nov 9, 2017 by Tamer Mansour, Hotel Management
Dear Ms. Shane, Thank you for taking a moment to share your feedback following your recent stay at Hilton Ras Al Khaimah Resort & Spa! We are so glad to note that you enjoyed your time with us and that we were able to make your holiday memorable. Our resort aims to provide a truly unique experience, and we are thrilled that we were able to meet your expectations. Your valuable feedback is important to ensure that we continually deliver the Hilton service is renowned for. On a separate note, I noticed your remarks concerning the deck chairs and the level of service you experienced at the pool. Please be assured that all the points you raised are being addressed and taken on board by relevant Department Heads for quality and training purposes within the team. I have noted your comments regarding our food offerings and I regret that you were not able to take advantage of our Chef's hospitality, as they could have approached you and cater your individual preference while dining in our restaurant. Despite above concerns, I am delighted to know that you still enjoyed our unbeatable location and hope that you enjoyed the Ras Al Khaimah weather. Ms. Shane, once again thank you for your feedback and we do hope that nothing will completely hinder you from considering our hotel as we look forward to the opportunity of welcoming you back at the Hilton Ras Al Khaimah Resort & Spa, in the not so distant future. Kind regards, Tamer Mansour | Director of Operations
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Wonderful, fantastic family hotel

Posted Oct 22, 2017
Great family hotel, friendly staff, great environment, spa and kids area are good too. Went with my 8 year old and 1 year old. Food great. Definitely go again.
Comment from Hotel Management
Oct 24, 2017 by Tamer Mansour, Hotel Management
Dear Mr./Ms. Sachin, I am delighted to read that you have enjoyed at Hilton Ras Al Khaimah Resort & Spa and that my team was able to provide you with a 5-star experience throughout your stay. We appreciate your great review on Expedia. It is always a big pleasure. Again, thank you for recommending our hotel and we already looking forward to welcoming you back again at Hilton Ras Al Khaimah Resort & Spa in the nearest future. Kind regards, Tamer Mansour Director of Operations
3 out of 5
by A verified traveler from leicester

Nice layout

Posted Oct 9, 2017
Great pool, beach and overall room. However major issue with getting a sunbed. Lots of people put towels early in the morning, reserving their seats, and leave them there all day. Which means if you hit the pool at 11 0 clock am you will struggle to find a decent spot. Food in the restaurant is average, non varied and frankly bland. Not much live cooking.
Comment from Hotel Management
Oct 10, 2017 by Tamer Mansour, Hotel Management
Dear Valued Guest, Thank you very much for choosing to stay at Hilton Ras Al Khaimah Resort & Spa and for taking the time to give us your valuable feedback by completing our electronic questionnaire. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Guest feedback is important to us. We are taking your comments into consideration as we take the steps necessary to make it right for you and our future guests. We would have welcomed the opportunity to have your feedback during the stay and have taken necessary steps right on spot and ensure it is up to required level. Our Chefs are very flexible in accommodating our guest request and we regret that you were not able to take advantage of their hospitality, as they could have approached you and cater your individual preference while dining in our restaurant. We hope to have another opportunity to serve you if your travels bring you back to Ras Al Khaimah. Kind regards, Tamer Mansour Director of Operations
5 out of 5
by A verified traveler

Posted Aug 23, 2017 on Hotels
Excellent
Comment from Hotel Management
Sep 19, 2017
Dear Valued Guest,Thank you for taking the time to share your review on Expedia. The team and I are delighted that you had a great stay with us! We look forward to welcoming you back to our resort in the near future. Kind regards, Tamer Mansour, Director of Operations
5 out of 5
by Saleh

Relaxing beach

Posted Jul 18, 2017 on Hotels
Amazing place, clean beach and beautiful hotel.
Comment from Hotel Management
Aug 2, 2017
Dear Saleh, Thank you for staying in our hotel and found our place amazing and enjoyed our our beautiful beach. I am looking forward to welcome you back in the near future. Kind regards, Tamer Mansour Director of Operations
3 out of 5
by RASHED

Posted Jul 14, 2017 on Hotels
Comment from Hotel Management
Aug 2, 2017
Dear Rashed, Thank you for choosing our resort and we look forward in welcoming you again! Kind regards, Tamer Mansour Director of Operations
5 out of 5
by Noora

Nice choice

Posted Jun 29, 2017 on Hotels
Everything was excellent
Comment from Hotel Management
Aug 2, 2017
Dear Noora, Thank you for choosing our resort and for marking us an outstanding rating. Kind regards, Tamer Mansour Director of Operations
4 out of 5
Recommended
for Everyone
by A verified traveler from Dubai

Posted Jun 28, 2017
Shower facilities next to kids pool (yellow slide) are quite old, unmaintained and dirty, didn't expect to see that at Hilton hotel! apart from that everything was ok for us..
Comment from Hotel Management
Aug 2, 2017 by Tamer Mansour, Hotel Management
Dear Guest, Thank you for choosing our resort and for sharing your feedback. I acknowledged your comment regarding our kid's pool facilities and will be shared with the Management for improvement. I hope this will not hinder you from coming back to our resort. Kind regards, Tamer Mansour Director of Operations
4 out of 5
by Mohamed

Nice hotel

Posted Jun 13, 2017 on Hotels
It was amazing
Comment from Hotel Management
Aug 2, 2017
Dear Mohamed, Thank you for staying in our resort and we look forward in welcoming you again on your next visit. Kind regards, Tamer Mansour Director of Operations
5 out of 5
by Gopa

Posted May 27, 2017 on Hotels
Amazing experience! Loved the location and hotel amenities. Service is good & staff are friendly and helpful and efficient. Food was good too and swimming pools were many different sizes and types. My grandson enjoyed swimming a lot.